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Honda North - Service Center

Danvers, MA

4.7
822 Reviews

822 Reviews of Honda North - Service Center

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January 10, 2015

Customer Service The reps in house are great - friendly and efficient. The phone reps- not so much. After my phone experience was expecting trouble when I arrived but More

by Arleighk14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gilessipee
Jan 12, 2015 -

Honda North responded

Dear Arleighk14, Thank you for sharing your recent Honda North experience with us. I am glad that Vic provided you with great customer service once you arrived to our dealership. I will follow up with the phone reps to ensure that any confusion is cleared up. As an Employee Owned Dealership, your satisfaction is our number one priority. If you have any questions or concerns we would love to hear from you. Thank you for your business Arleighk14, we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 05, 2015

Painless It was efficient and done in a very timely .manner. The staff are all professional and treat patrons with patience and kindness. For me Honda North More

by Dlinskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jan 06, 2015 -

Honda North responded

Dear Dlinskey, Thank you for submitting this glowing review to Dealer Rater. We appreciate the time you took to do so. I am happy to hear that you find Honda North to be nothing but the best. As an Employee Owned Company, your satisfaction has been and always will be our top priority. It is our goal to make you a customer for life. Professionalism, kindness and patients are all qualities we look for in each employee. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 05, 2015

10,000 mile check-up Oil change, tire rotation + multi-point inspection--all done in a reasonable amount of time on a busy Saturday morning. Thanks for the good service! More

by vince65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bouchie
Jan 06, 2015 -

Honda North responded

Dear vince65, Thank you for taking the time to share your Honda North experience with us! I am happy to hear that your 10,000 mile service was completed in a timely manner despite it being a busy Saturday morning. Our Service Advisors and Technicians know that Saturday is always a busy day and they always come prepared. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 01, 2015

Service is excellent and Vic was very pleasant It was an excellent experience overall .. It was for a 15,000 mile checkup .. very satisfied with the experience just thought that $300 was kind of a More

by BellaY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Jan 06, 2015 -

Honda North responded

Dear BellaY, Thank you for sharing your recent Honda North experience with us. I am glad to hear that you were satisfied with your 15,000 mile service and that you found our staff to be friendly and welcoming. At Honda North we take pride in providing the best possible customer service we can. Being an Employee Owned Company, each staff member has a vested interest in your satisfaction. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 30, 2014

Great service! My family has 2 Odysseys and 2 Accords and we always take them to Honda North for servicing. Everyone there is very friendly and knowledgeable (esp. V More

by corinne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Dec 31, 2014 -

Honda North responded

Dear Corinne, Thank you for sharing your Honda North experience with us! I am glad that you find our staff to be kind and knowledgeable. I will be sure to make Vic aware of this review and let her know that her hard work has not gone unnoticed. When it comes time for a new vehicle, we will gladly help you in the car buying process! Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 30, 2014

Emergency service call I was met at the door, had a problem with a screw in my tire and was taken care of quickly and professionally. Much appreciated!!!!!! More

by bobbruno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Dec 31, 2014 -

Honda North responded

Dear bobbruno, I am happy to hear that our staff was able to fix your tire quickly during your unexpected visit. Unfortunately unforeseen circumstances like this do happen. At Honda North we understand this and do our very best to get you back on the road as soon as possible. Thank you for taking the time to share this story with us. We look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 30, 2014

Routine oil change I took my CRV for an oil change and they did the work for free because I had recently had a major service appointment. What a pleasant surprise! More

by barbaraikes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky Chan
Dec 31, 2014 -

Honda North responded

Dear barbaraikes, Thank you for taking the time to share your Honda North experience with us! It is always nice to save a little money. I am glad Lucky realized that you just had a major service done to your vehicle and that the oil change would be done at no charge. Thank you for your business and we look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 28, 2014

Oil change and vehicle inspection Lucky greeted me at my car--very professional and friendly. He told me he'd get my car in right away and asked me to go in the customer lounge. After More

by dpost
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucky
Dec 29, 2014 -

Honda North responded

Dear dpost, Thank your for sharing your Honda North experience with us. I am happy to hear that Lucky greeted you courteously and got your CR-V right into the shop. After each service, we believe that you should be informed of what was done on your vehicle. This ensures that both the customer and staff are on the same page and that you know exactly what you are paying for. Thank you for your business and we look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 26, 2014

fall service I had a fall service done on my 2008 Honda Ridgeline. It was done in a timely manner as always at Honda North. Good job. More

by Johnsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Dec 29, 2014 -

Honda North responded

Dear Johnsm, I am glad that the service to your 2008 Ridgeline was done quickly and efficiently. Servicing your vehicle is necessary although it can be an inconvenience. We strive for fast and complete service as to limit the inconvenience to our customers. As an employee owned dealership, your satisfaction is our number one priority. Thank you for your business and for taking the time to share this review with us. We look forward to seeing you at your next service appointment! Sincerely, Honda North Danvers, MA www.HondaNorth.com

December 22, 2014

Fall Service Package I dropped the car off for a fall service package, and was called shortly after to say the car needed an alignment-Vic was very helpful when I dropped More

by Shishie Fiffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vic
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