Back

Honda North - Service Center

Danvers, MA

4.7
822 Reviews

822 Reviews of Honda North - Service Center

Sort by
February 08, 2015

Service on Honda Civic SRS light came on in my Honda Civic and brought it to Honda North. BEST EXPERIENCE!! From beginning to end, every member of the service team were extr More

by barbaraly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Feb 16, 2015 -

Honda North responded

Dear barbaraly, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that doing business with the Honda North Service Department was the “best experience”. As an Employee Owned Company, we strive for complete customer satisfaction. This starts with a friendly and knowledgeable staff. We appreciate you being an advocate for Honda North and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

February 06, 2015

Recent service at Honda North Excellent dealership that strives to keep their customers happy and coming back! Honda North has been very professional and the service department More

by GAK102748
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Okeefe
Feb 16, 2015 -

Honda North responded

Dear GAK102748, Thank you for sharing your recent Honda North experience with us! We share the same opinion in that we strive for complete customer satisfaction. As an Employee Owned Company, we want to make you a customer for life. I am glad that our Service Department has been prompt and efficient in communicating with you regarding the progress of your vehicle. At Honda North we strongly believe in keeping our customers informed. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

February 05, 2015

Longtime Customers We have purchased our last 5 vehicles from Honda North. We have used their service for all of them. We have never been dissatisfied. Vic is our favo More

by Rosie010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Feb 16, 2015 -

Honda North responded

Dear Rosie010, Thank you for taking the time to share your Honda North experience with us. I am happy to hear that Vic has taken good care of you and has provided you with excellent customer service over the years. Everyone at Honda North would like to thank you for your years of business. We truly appreciate your ongoing business. We would love to assist you in buying your 6th car from Honda North. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 27, 2015

30,000 mile service I have been dealing with Honda North since 2001 and I would never go anywhere else! I have even called them from out-of-state for service advice and More

by cahills4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 04, 2015 -

Honda North responded

Dear cahills4, Thank you for sharing your Honda North experience with us. We truly appreciate your ongoing business as we strive to make each customer a customer for life. I am happy to hear the level of trust and confidence you have in us as your dealership. Your satisfaction has always been and always will be out top priority. Thank you for your business over the past 14 years and we look forward to seeing you in the near future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 24, 2015

Service is excellent! Highest ratings once again from this long-time customer. I know I can always rely on the service center at Honda North. Thanks very much! More

by FitFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 26, 2015 -

Honda North responded

Dear FitFan, Thank you for sharing your five star review with us! We appreciate the time you took to do so. I am glad that you find the service at Honda North to be excellent and that you feel you can always rely on our service. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business over the years and we look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 20, 2015

Inspection Sticker service I came in on a holiday, at 3:45, for a new inspection sticker. I pulled right in and was on my way by 4:30. The time was just as quoted and what I exp More

by msktman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry didn't carch it
Jan 21, 2015 -

Honda North responded

Dear Mr. Clemens, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your inspections sticker was done quickly and that it was completed within the estimated time. I apologize for your car not being wash. If the temperature is below freezing we are unable to open the car wash because of the freezing factor. I am unsure if this was the reason for your car not being washed or if it was a miscommunication on our part. Honda North would like to offer you a 6 Karat detailing (washed vacuumed and windows cleaned) free of charge. If you have any questions or concerns the Assistant Service Manager, Mike Seigan would be happy to speak with you. He can be reached at 978-539-5043. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 17, 2015

Vic is great to work with. She listens to what you want done to your car and will answer any questions you may have after the work is completed. I've worked wit More

by kmesmiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jan 20, 2015 -

Honda North responded

Dear kmesmiles, I am happy to hear that Vic has provided you with excellent customer service during each of your visits. I will be sure to make Vic aware of this review and let her know that her hard work has not gone unnoticed. Vic and the rest of the Honda North Service Advisors feel that it is very important to inform each customer of the services done on their vehicle. This ensures that every customer understands what they are paying for and what services they can expect down the road. Thank you for taking the time to share your experience with us and for your business. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 16, 2015

above and beyond i scheduled my appointment on line, and needed a new passenger side mirror. well, they have to order the mirror, and it takes a day to arrive, but no More

by nope121212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 20, 2015 -

Honda North responded

Dear nope121212, Thank you for sharing your recent Honda North experience with us. I apologize for the confusion regarding the ordering of your mirror. We have recently received a few reviews regarding issues such as yours where the part is not in stock for the day of the service. At Honda North, we truly value our customer’s comments and recommendations. I am happy to say that because of your comments and several other customers, we have made adjustments to correct this issue. The parts department will soon be able to see appointments ahead of time to ensure that all parts needed are in stock. I am glad that Kyle was able to resolve this issue and turn your negative experience into a positive one. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 14, 2015

Fast and efficient Arrived for 20000 mile service without appointment. I used the Express Service line and was immediately greated. It took only a minute to be written u More

by abelmonte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
Jan 15, 2015 -

Honda North responded

Dear abelmonte, Thank you for sharing your recent Honda North experience with us! I am happy to hear that you were greeted promptly by a member of our staff and that your service was completed quickly. We do our very best to complete your service quickly and accurately as to limit any inconvenience. I am glad that you were satisfied with your service visit! Thank you for your business and we look forward to seeing you again soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

January 11, 2015

Problems with stock This was the second time in a row (and with a month) that my scheduled service did not have the parts needed. #1 appointment on 12/20 this was sche More

by June
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A man
Jan 15, 2015 -

Honda North responded

Dear June, Thank you for taking the time to bring this issue to my attention. As an Employee Owned Company we truly value our customer’s opinions and suggestions. I am happy to say that as a result of your story, Honda North has made adjustments to our logistics system. The staff in the Parts Department can now see the Service Schedule for the next day to ensure that all parts needed are in stock. If they are not, the Parts Departments will be able order these parts before the day of the service. Thank you for your suggestions and insight regarding this issue. We look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

...
49
...