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822 Reviews of Honda North - Service Center
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February 24, 2015
Wait Time Accuracy I am satisfied with the work done. My only qualm is that is in the future, your employees should be more accurate with the wait time. I told the per I am satisfied with the work done. My only qualm is that is in the future, your employees should be more accurate with the wait time. I told the person who took my car that I had to be in Fall River at 1:00 and asked him what the wait time would be (this was around 11:20). He told me 1 hour. An hour had passed, and I checked in with the cashier, who politely checked the turn-around time for me. I was told it would be another hour. I didn't realize that the work I needed (an oil change) could wait, b/c my dashboard said "oil life" and I wasn't sure how long that would last. I had to drive to Fall River and back. I ended up missing my appointment because of the inaccuracy I what I was told and wasn't told. In the future, employees should be completely up front with customers, especially if we let them know we have to appointments to make. More
by JeannineHelen
Employees Worked With
service
February 24, 2015
Standing behind a defective battery This was my 2nd visit to Honda North in several weeks because my car wouldn't start on several very cold days. On the first visit, a battery check wa This was my 2nd visit to Honda North in several weeks because my car wouldn't start on several very cold days. On the first visit, a battery check was done which apparently did not indicate any weakness in the battery at that time. The tech on that day did not seem inclined to do any further diagnostics and sent me on my way. I returned several weeks later due to the same problem (car wouldn't start) and at that point, it appeared that I DID need a new battery. It was just a shade over two years old so it was still under warranty and the dealership replaced it without charge. More
by SRG
Employees Worked With
Michael Collibee
February 20, 2015
Quick fix! I went in because my car had a recall on it for the airbag- I was expecting them to just check it out and send me on my way because I would have to co I went in because my car had a recall on it for the airbag- I was expecting them to just check it out and send me on my way because I would have to come back once the part was ordered, but they replaced it right then and there. They said it would take an hour but it probably only took about 30 minutes! More
by abcdefg54
Employees Worked With
I don't know
February 20, 2015
Missing cover/inspection sticker I purchased a new 2015 Honda Fit and a few days later I noticed a piece was missing from the area of the gear shift stick. When I went in to get my in I purchased a new 2015 Honda Fit and a few days later I noticed a piece was missing from the area of the gear shift stick. When I went in to get my inspection sticker, the service department quickly addressed my concern by ordering the missing cover. I was in and out within 30 minutes with my inspection sticker and a copy of the order for the missing part. More
by DAA1980
Employees Worked With
Service
February 20, 2015
Great work, need a little more attention to customer My oil change took only twenty minutes and they changed the wiper inserts as asked (as well as vacuumed the interior). Great work and a great price!! My oil change took only twenty minutes and they changed the wiper inserts as asked (as well as vacuumed the interior). Great work and a great price!! However, they didn't come to get me. I noticed my car parked outside after another twenty minutes (according to the time stamp on the completion paperwork) and asked for it. He was a little swift in handing me my paperwork, but maybe out of being embarrassed because he forgot me (and didn't think to apologize for the delay in getting me). They weren't particularly busy. Mistakes happen, but an apology would have been nice. More
by robinf
Employees Worked With
Pat
February 19, 2015
Service Review Service Advisor Tim was excellent. Another gentlemen, who's name I cannot recall, went over the multi-point inspection. I frequent this dealership whe Service Advisor Tim was excellent. Another gentlemen, who's name I cannot recall, went over the multi-point inspection. I frequent this dealership whenever my car needs service or repairs. More
by bcyr1959
Employees Worked With
Tim
February 17, 2015
HAPPY WITH HONDA NORTH I was very pleased on how fast i was greeted by employee the name of Lucky with a big smile in his face, he was so courteous and friendly that I thoug I was very pleased on how fast i was greeted by employee the name of Lucky with a big smile in his face, he was so courteous and friendly that I thought he was the supervisor. I have never being treated that nice except when I was purchasing my new car I was treated really nice by the General manager Joe, he is one of the best example to look up to learn how other should be treated and that everyone is equally important not matter how you look like. I think Lucky made an impart on how I feel about Honda service, I went to change my oil and I had an issue with my radio and he was so helpful, he took the time to help me with it. I hope I "lucky" again and hopefully the managers see how great he is and put him at the front line in customer service since he is so good at it. I am very happy with Honda. More
by spike
Employees Worked With
Lucky
February 15, 2015
Recall work I needed to have recall work performed on my CRV at Honda North. All went well at "no charge." The service department was attentive and professional. I needed to have recall work performed on my CRV at Honda North. All went well at "no charge." The service department was attentive and professional. I was completely satisfied. More
by barbaraikes
Employees Worked With
Vic Gillespie
February 14, 2015
Inspection Sticker / Battery Every one was running around, no one said anything to me in Service for 15 minutes - which isn't normal. All I needed was inspection sticker and som Every one was running around, no one said anything to me in Service for 15 minutes - which isn't normal. All I needed was inspection sticker and someone to check my battery. Finally someone assisted me, got me going and a bit later finished. Car running perfectly! More
by whitsey3
Employees Worked With
unknown
February 14, 2015
Satisfied It was very quick and friendly. The only thing was it was difficult to drive out of the garage when the plow trucks were piling snow in the middle of It was very quick and friendly. The only thing was it was difficult to drive out of the garage when the plow trucks were piling snow in the middle of the road. More
by dorman4
Employees Worked With
Lucky Chann
