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Honda North - Service Center

Danvers, MA

4.7
824 Reviews

824 Reviews of Honda North - Service Center

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April 15, 2015

Excellent service Although I purchased my car elsewhere, I always use Honda North for service. Their performance is excellent, they communicate very effectively and cl More

by Pellavon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie
Apr 22, 2015 -

Honda North responded

Dear Pellavon, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find the service at Honda North to be excellent. As an Employee Owned Dealership your satisfaction is always our number one priority. Our goal is to exceed each customer's expectations and provide them with the best service possible. Everyone at Honda North takes great pride in their work as each employee has a vested interest in the success of the dealership. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 15, 2015

Express means EXPRESS This visit was my first through Express Service. I was amazed at how quickly the team changed my Honda's oil, inspected it for other repair recommenda More

by Glosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not get names of the Express Service Team on duty yesterday.
Apr 22, 2015 -

Honda North responded

Dear Glosta, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had a positive experience with our Service Department and that you were impressed with the time and efficiency of our process. At Honda North we strive for continuous improvement; making each visit better than the next. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 14, 2015

Nothing but positive experiences I've puchased two vehicle from Honda North and have recommended them many times. I've also found the service department to be courteous, reliable and More

by AMLuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Giacometti
Apr 15, 2015 -

Honda North responded

Dear AMLuster, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your two car buying experiences at our dealership have been positive and that you have also found the Service Department to be reliable. At Honda North we strive for perfection in every department. Whether it be a fast and stress-free car buying experience or a relaxing wait while your car is being serviced; your satisfaction is our number one priority. Thank you for your business and for being an advocate of Honda North. We truly appreciate your recommendations. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Recent maintanence Great experience and service. The service department is very busy on Saturdays but they do a great job managing expectations and working on a persona More

by hondaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 13, 2015 -

Honda North responded

Dear hondaowner, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that despite Saturdays being very busy, you still felt that you were treated on a personal level. At Honda North we take great pride in the way we treat our customers. We believe that customers should always be treated with courtesy and respect rather than just a number. As an Employee Owned Company, we are always looking for new ways to exceed our customers expectations. Thank you for your business, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Good people! I had my accord serviced here in Saturday. The people were very courteous despite there being a few warranty issues. I was told with my oil change the More

by davidcorle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Apr 13, 2015 -

Honda North responded

Dear David, Thank you for taking the time to share your recent Honda North experience with us. We take these reviews very seriously as we use them to make improvements to our dealership. I would like to apologize for your vehicle not being washed and vacuumed. This is something that we expect to be done on every vehicle. If and when it is convenient for you, we would love for you to return so that we can vacuum and wash your vehicle. I am glad that your overall service experience was a good one. Thank you for your business and we look forward to seeing you soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 12, 2015

Service Very friendly staff and the technician is excellent. The cost of the service is a concern. However, all other aspects of the service were excellent. More

by david47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
v. Gillespie
Apr 13, 2015 -

Honda North responded

Dear david47, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you found our staff to be friendly and knowledgeable. In terms of cost, there are several reasons why our prices may be higher than a regular repair shop. By servicing your vehicle at Honda North, Honda factory parts are used. These parts carry a 12 month warranty on top of the 12 month warranty on labor. This ensures double the coverage on your vehicle. If you have any questions or concerns regarding pricing we would be happy to speak with you in more detail. Thank you for your business David, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 11, 2015

Service The other day I brought my cr-v in to have its routine oil change. Everyone is always happy to help. I didn't catch the man who greated me in the car More

by Ebee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Addonizio & lucky chan
Apr 13, 2015 -

Honda North responded

Dear Ebee, Thank you for taking the time to share your recent Honda North experience with us. I am glad that your found everyone in the Service Department to be helpful and welcoming. At Honda North we take great pride in the way our staff treats and interacts with our customers. Providing exceptional customer service with a friendly attitude can go a long way. Thank you for your business Ebee, we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 11, 2015

Another excellent performance From Vanessa to Kyle to the technicians, everyone was great. And Steve B remembered a conversation we had (he takes good notes/has a great memory) an More

by PIman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa, Kyle + others
Apr 13, 2015 -

Honda North responded

Dear PIman, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you had an exceptional experience from start to finish. As an Employee Owned Company, your satisfaction is our number one priority. I will be sure to make Vanessa, Kyle and Steve aware of this review as i'm sure it will make their day. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 11, 2015

Always dependable service I have been a customer since 2002 and have been very pleased with the service dept at Honda North. Fortunately my Honda CRV has been very dependable, More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 13, 2015 -

Honda North responded

Dear Kathy, Thank you for taking the time to share your recent Honda North experience with us. The Honda North Team would like to thank you for your business over the past 13 years. We truly value loyal customers such as yourself. I am happy to hear that you have been pleased with the service at Honda North over the years. Our goal is to make each visit better than your last. As an Employee Owned Company we are always looking for new ways to exceed our customers expectations. Thank you again for your business Kathy. We look forward to seeing you at your future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 10, 2015

Great service I needed an oil change and had to get a check engine light looked at. Some parts and additional service were needed and Kyle was extremely helpful in More

by kmarkow05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 13, 2015 -

Honda North responded

Dear kmarkow05, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Kyle was able to order the parts needed for your service and that he kept you informed of the service. We believe that keeping customers informed is a very important part of every service. I am glad that your overall experience was excellent as that is what we strive for each and every time. Thank you for your business and we look forward to seeing you at your next service appointment. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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