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Honda North - Service Center

Danvers, MA

4.7
864 Reviews

864 Reviews of Honda North - Service Center

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May 23, 2015

Great, fast & friendly service Honda North is always a pleasant destination for service. They are always fast & super friendly, and they have comfortable areas with TVs in which to More

by Klamach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
May 26, 2015 -

Honda North responded

Dear Klamach, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find the staff at Honda North to be friendly and efficient and that you find the waiting room to be comfortable and accommodating. At Honda North we believe that the small things make a big difference. We believe that a comfortable waiting room with TVs and magazines along with a complimentary beverage is the best way to accommodate our customers. I am happy to hear that you will continue servicing your vehicle with us as we truly appreciate your business. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 22, 2015

Very professional Everyone very helpful, pleasant. Comfortable waiting area. Shorter time than was told, went be fast. Oil changed. Only thing and not really a problem, More

by Katti2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry didn't get name ,on my bill says Denis howell
May 26, 2015 -

Honda North responded

Dear Katti2015, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service appointment went well and that it was completed sooner than expected. At Honda North we understand that your time is valuable. Our goal to provide world class service that is fast, accurate and complete each and every time. I would like to apologize for your oil light not being reset. Once in a great while the technicians get caught up in the service and forget to reset the light. This is a very easy and quick fix but I would like to apologize for the inconvenience. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 21, 2015

Service Good service dept. service packages are kind of expensive though. $480 for fluid changes,tire rotation,lubricate hinges,etc. Seems a little high to m More

by Phillyrayd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Okeefe
May 26, 2015 -

Honda North responded

Dear Phillyrayd, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that the Service Department fulfilled your expectations and that you had a good experience during your visits. In terms of pricing, as a certified Honda Dealer our Service Department uses Honda factory parts. This ensures that work done on your vehicle has double the warranty. The Honda factory parts hold a 12 month warranty and Honda North offers a 12 month warranty on all parts and labor. This slightly increases the cost in the short terms but could result in big savings should anything go wrong or malfunction. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 21, 2015

C service I want to thank Vic Gillespie my advisor, she handled everything and when I declined the loaner car she made sure I had plenty of coupons for water & More

by Crvgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie, Matthew M, Steve Bouchie
May 26, 2015 -

Honda North responded

Dear Ms. Archibald, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that Vic, Steve, and Matthew all pitched in to provide you with an excellent experience. As an Employee Owned Company, your satisfaction is always our number one priority. Whither it be offering complimentary beverages and lunch or recommending a service that you may want to think about completing, our staff is here to provide you and your vehicle with the best service possible. Thank you for sharing this fantastic review as I will be sure to make Vic and Matthew aware. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 20, 2015

Satisfactory customer service I came into Honda North for an oil change. Not only did they do the oil change but they also checked my brakes, wipers, tires, etc. at no extra cost. More

by ymolina1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pasquale Zollo
May 22, 2015 -

Honda North responded

Dear ymolina1995, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your fist service appointment at Honda North went well and that you will be back again! As an Employee Owned Company, your satisfaction is our number one priority. With each service your car will be vacuumed and washed (if weather permits). At Honda North we believe that these complimentary add-ons make a big difference. Thank you for your business and welcome to the Honda North family. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 20, 2015

210,000 miles and still going Wipers stopped, needed new wiper motor for my 2004 Accord. Without an appointment they took the car right away. Tim O'Keefe was great. He made sure More

by bobmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim O'Keefe
May 22, 2015 -

Honda North responded

Dear bobmc, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your service went well and that Tim explained everything to you in detail after the service was complete. At Honda North we believe that the explanation is the most important part of any service. By explaining what was done and what can be expected in the near future, you are able to plan ahead. This also ensures that everyone is on the same page in terms of work and pricing. Thank you for your business and we look forward to seeing you and your 2004 Accord at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

Returned after a long time away I purchased my 2003 CRV from Honda North and had gotten away from their service department. Having just purchased a 2014 Crosstour, I brought it to H More

by Jan123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis
May 19, 2015 -

Honda North responded

Dear Jan123, Thank you for taking the time to share your recent Honda North experience us. The Honda North Team would like to welcome you back! I am happy to hear that you found the Honda North staff to be friendly and helpful during your visit. As an Employee Owned Company, your satisfaction is our number one priority. Providing a cafe and a comfortable place to wait and watch TV or read a magazine is all part of the comfortable experience and atmosphere we try to create at our dealership. Thank you for your business and we hope to see you again soon! Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

30,000 mile service Everything that need to be done was completed after a phone call informing me of what was suggest n estimated cost. More

by Ebony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
May 19, 2015 -

Honda North responded

Dear Customer, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that all of your car's needs were taken care of and that you were updated with time and estimated cost by your service advisor. Keeping in contact with our customers throughout the service of your vehicle is something we strongly believe in. Updates in terms of price and time ensure that everyone is on the same page. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

Great Service Everyone is very friendly and helpful. They fit me in the same day and only took a few hours. When i called and left a message Vic got back to me in a More

by lbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic
May 19, 2015 -

Honda North responded

Dear lbalo1019, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that we were able to accommodate your schedule by getting you in on the same day and that the service only took a few hours. At Honda North we understand that unforeseen circumstances do arise and that time is very valuable. We will do everything in our power to accommodate you and get your vehicle serviced quickly and completely. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 19, 2015

Pleasant experience Had an oil change and was quick and easy.pleasant upon arrival.Will return again.i will surely purchase my next Honda with Honda North.???? More

by Abby1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus
May 19, 2015 -

Honda North responded

Dear Abby, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your oil change was completed quickly as to limit any inconvenience. At Honda North we understand that your time is valuable and we will do everything in our power to get you back on the road as soon as possible. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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