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Honda North - Service Center

Danvers, MA

4.7
824 Reviews

824 Reviews of Honda North - Service Center

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May 06, 2015

always pleased always a delight to take my car in for service or anything else it may need. Everyone is always very friendly Thanks everyone for taking care of my More

by Katrinawill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember, sorry
May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 07, 2015 -

Honda North responded

Dear Katrinawill, Thank you for taking the time to share your recent Honda North experience with us. I am glad to hear that everyone was friendly and attentive to your needs. As an Employee Owned Company, your satisfaction is our number one priority. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 04, 2015

Quick & easy, friendly staff too! We went to have our first oil change service. The process was very easy and efficient. Staff is super friendly and accommodating. Had us in and out More

by mcculloughw@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
May 05, 2015 -

Honda North responded

Dear mcculloughw, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your first oil change was completed quickly and that you found our staff to be friendly and accommodating. As an Employee Owned Company we understand how valuable your time is. We strive for quick, complete, and accurate service each and every time as to limit any inconvenience. Thank you for your business and for taking the time to leave us a review on DealerRater. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 03, 2015

Service Department Review I'm very impressed with the Service Department's customer service skills and how hard everyone there seems to be working. While I only just purchased More

by AlisonM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry I don't have the names! It was about four I've interacted with and they were all very attentive.
May 04, 2015 -

Honda North responded

Dear Alison, Thank you for taking the time to share this fantastic review with us. I am happy to hear that you were impressed with the level of customer service, amenities and work ethic of our employees. As an Employee Owned Company, your satisfaction is our number one priority. Being Employee Owned also means that each employee has a vested interest in your level of service. Being open 7 days a week is something that sets Honda North apart and customers seem to love it. Thank you for your business and welcome to the Honda North family. We look forward to traveling down the road of ownership together with you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 02, 2015

Quick inspection and duplicate key made Excellent service, the Team keeps you informed about your wait. Very happy with my overall experience! I came in for a followup from a purchase earlie More

by TripleM1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vice Gillespie
May 04, 2015 -

Honda North responded

Dear TripleM1978, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that your experience with the service department was excellent and that the wait time was only half of what was expected. At Honda North we understand how valuable our customer's time is. We do everything in our power to get your vehicle serviced quickly and accurately as to limit any inconvenience to you. Thank you for your business and for sharing this review with us. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 02, 2015

Service Brought my car in for a left wheel clicking sound. Picked the car up and the sound was still there. Mentioned the sound and they fixed the problem pro More

by Del123
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Assistant service manager
April 30, 2015

Professional, courteous but expensive. I would have given a five.....only the service was so expensive. Happily, was able to use a coupon....but still so expensive....too expensive. More

by HondaDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 30, 2015 -

Honda North responded

Dear HondaDriver, Thank you for taking the time to share your recent Honda North experience with us. There are a few reasons that our services at Honda North may be a little higher than a local garage. As a Honda Dealer, we us Honda factory parts with all repairs. These parts are covered by warranty for 12 months or 12,000 miles. Also, at Honda North we warranty our labor for 12 months. This ensures double the coverage on your vehicle. I am glad however that you were able to use a coupon from our website to help lower the cost. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 30, 2015

Went in for an express oil change This dealership is truly one of the best I have been to. I come from California and wanted to make sure I had a place to continue to maintain my care. More

by poofyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky
Apr 30, 2015 -

Honda North responded

Dear poofyy, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find Honda North to be one of the best! At Honda North we take customer service very seriously. As an Employee Owned Company, every member of our staff has a vested interest in your satisfaction. We believe that a complimentary wash and vacuum of your vehicle is very important. It is our way of saying thank you. Thank you for your business and we look forward to doing business with you in the future. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 29, 2015

In for Routine auto maintenance Good customer service in the service department, good communication. They kept me updated on the status of my repair and were helpful and friendly. More

by msflah
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Gillespie, Joe (Shuttle driver)
Apr 30, 2015 -

Honda North responded

Dear msflah, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you are pleased with the customer service and communication in the service department. As an Employee Owned Company, your satisfaction is always our number on priority. At Honda North we strongly believe in keeping customers updated with their repair. This ensures that everyone is on the same page. By explaining each service you know exactly what you are paying for and what services you can expect in the future. Thank you for your business and we look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 27, 2015

Why I'm pleased with Honda north Everyone has always been nice. The waiting room is very comforable. I came for an inspection sticker this time but I always come for an oil change and More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know names. But there the same ones every sunday
Apr 30, 2015 -

Honda North responded

Dear Tina, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that you find the staff at Honda North to be kind and find the waiting room to be a comfortable place to wait for your car to be serviced. As an Employee Owned Company your satisfaction is always our top priority. From the way we greet you to the waiting room and café, we always strive to provide world class service. Thank you for your business Tina. We look forward to seeing you at future service appointments. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 24, 2015

Long wait time for simple service even with appointment I was at Honda North waiting for a tire to be remounted for 3 hours. I made an appointment the day before, so there is no reason it should take a prof More

by mmangi01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
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42
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