Honda North - Service Center

Excellent "express" service on my recent oil change I came prepared for a wait, but was happy that your records showed that all I needed was a "routine" oil change so my car was immediately referred to I came prepared for a wait, but was happy that your records showed that all I needed was a "routine" oil change so my car was immediately referred to your express service bay. I settled in with my book and a nice cup of your complimentary tea. Within a half hour, my name was called. My car was done, washed and vacuumed and I was handed a service check list report letting me know that my fluids, tire pressure, lights etc. were all also checked out. Very good reception and helpful service crew. I'm delighted with how I was taken care of. More

Always a great experience I needed an oil change and I did not have a long time to wait. I was told at time I brought car in it would be 20 minutes and I would be on my way and I needed an oil change and I did not have a long time to wait. I was told at time I brought car in it would be 20 minutes and I would be on my way and I was on my way in 15 minutes also with my car wash and refreshing beverage. When you bring your car in they also check everything and you wait in a comfortable lounge. I also have a therapy dog for my work , he was welcome in the lounge without hesitation and he was also offered a beverage. International Cars Limited ( Honda North ) does want you to driver a safe reliable car., You just have to add the safe driving part. Thanks More

Excellent Service Vic was incredibly helpful, efficient and communicative throughout the entire service experience. I was updated on the status of my car multiple times Vic was incredibly helpful, efficient and communicative throughout the entire service experience. I was updated on the status of my car multiple times, which helped me plan out my day. I also received a personal phone call to make sure everything was running smoothly after the visit. I really appreciate it!! Thank you Vic!! More

Not to buy a car but to fix a car yes. Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep yo Mike was the service coordinator for me and he was terrific. I have never had a bad experience as far as having my car fixed. They are fast, keep you informed and take the time to explain things to you. In the area of communication prior to the appointment is a different story. They want you to use the online system which I do. However when there is a question NO ONE gets back to you. This time I emailed two times-no response. I then emailed the service manager-still no response. I finally called and after about 30 minutes got my answer. As far as buying a car at this location..it was the worst experience I ever had. The sales person was a xxxxxxx. I had to get a bigger car because of my disability and went to the Lynn Honda location as I refused to deal with the sales people at Danvers Honda. More

service visit Was really great. Quick and efficient. in and out in no time at all. Chris the service rep. was excellent: a very good representative of Honda North Was really great. Quick and efficient. in and out in no time at all. Chris the service rep. was excellent: a very good representative of Honda North. Thank you More

Honda North - Excellent As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was comple As usual, Honda North did a good job with the oil change. Their staff are friendly, and once the work is done go through a summary of what was completed. More

Fast, friendly and detail oriented service The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. The express lane option was exactly as expected! full service at 7AM and on my way, with a car wash in no time! Answered all my questions. More

Service Manager helped to solve my problem My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hou My can was brought into Honda North 2 weeks ago because my battery kept draining and I had to jump start the car whenever it did not run for a few hours. I was told I needed to replace the battery cables, cost approx $700.00. The cables were replaced. I left town for a week and when I got back the car had to be jumped again. I brought it back in and involved the Service Manager this time. It was found that a relay that controlled the fan for AC or Heat was getting stuck on and it was draining the battery. Although I received a tiny discount it still cost me almost an additional $200 to fix the problem. I am still wondering if the cables really needed to be replaced on my initial visit. I do realize they were in bad shape but I do not think it was the problem. I didn't mind paying for parts, but when I brought the car in for a second time I feel I should not have been charged any labor because of the miss diagnosis and high price paid on the first visit. The service manager was helpful. I just wish he had said "hey we made a mistake" instead of making me feel like it was all necessary work. I was also comped a car. I was made to feel like that was a favor too. But it wasn't a favor at all. It was something that should have been done after the miss diagnoses. I also bought a set of tires from you. Come on, give me a brake! Treat me with respect. I'm not an idiot. Times are tough and money is tight. If I didn't have to replace the cables immediately I could still have the $700. Everyone warns me about having my service done at a dealer. I expect it to be more expensive but I used to have the confidence that if the dealer was doing it, it was done right. Now I am not so sure. I am a pretty laid back person, but this kind of ticked me off. More

Satisfied Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, Service rep was extremely helpful, professional, and responsive. Service was completed on time as promised. The use of a loaner was very appreciated, however did not like the car given. More

Very prompt and courteous Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. L Kyle was very helpful in explaining my car's distress. Also in pointing out my other problems that were occurring on my car that I was unaware of. Love the valet service More