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Honda North - Service Center

Danvers, MA

4.7
862 Reviews

862 Reviews of Honda North - Service Center

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April 04, 2018

Greet you with a SMILE! They always greet you with a smile! The service department is friendly, reliable and a hard working team.... take your car to Honda North you won’t More

by whitseymac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Assistant Manager Service Tim
Apr 16, 2018 -

Honda North responded

whitseymac, Thank you for sharing this 5 star review with us! I am happy to hear that you find our service department to be friendly and reliable. At Honda North, customer satisfaction is always our number one priority. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

Service Department- Kyle Quinn Kyle was excellent to work with. He kept me informed of the repairs to my vehicle in a timely manner and he was accommodating to my schedule. More

by 151730kli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn
Apr 16, 2018 -

Honda North responded

151730kli, Thank you for taking the time to share your recent experience with us. I am happy to hear that Kyle provided you with excellent service during your visit. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

Always great service Every time I bring my CRV in for an oil change or another service need, I am met promptly and courteously by the staff at the express lane. The expres More

by Kps825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucky
Apr 16, 2018 -

Honda North responded

Kps825, Thank you for taking the time to share your recent experience with us. I am happy to hear that you received excellent service during your visit. As an employee owned company, customer satisfaction is very important to us. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

Fast and efficient! Car was taken in for 15,000 mile service and we were given the option of waiting for the car or to use a provided rental service. We opted to wait and More

by Crv owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Petro
Apr 16, 2018 -

Honda North responded

Crv owner, Thank you for sharing your experience with us. At Honda North, customer satisfaction is always our number one priority. We understand that your time is valuable and we strive to provide efficient service. Thank you for your continued business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

Service My compliments to “Dominick”Provided all our needs when I dropped off my CRV for a “detailing”,which was excellent.Very satisfied with our service.Dom More

by Abby1104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominick service dept
Apr 16, 2018 -

Honda North responded

Abby1104 Thank you for taking the time to share your recent experience with us. I am happy to hear that Dominick provided you with excellent service during your visit. He is a great asset to our team. Thank you for your business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

quick & efficient The service was great. I needed an oil change, tires rotated and fluids topped off. I was in and out in less than 25 minutes. The service dept. is ver More

by crv owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry, dont know the person's name.
Apr 16, 2018 -

Honda North responded

Crv owner, Thank you for sharing your experience with us. At Honda North, customer satisfaction is always our number one priority. We understand that your time is valuable and we strive to provide efficient service. Thank you for your continued business and we look forward to seeing you again soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

April 04, 2018

C service and back Monday for new tire alignment Booked appointment for C service. Did not understand why a vacuum does not get done with this service. Since it’s the most expensive. Made no sense. More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in service
Apr 16, 2018 -

Honda North responded

Linda, I am sorry that your car was not vacuumed during your recent service. Every service, no matter how big or small, comes with a complimentary wash and vacuum. At your convenience, please stop by and we would be glad to do this for you. Sincerely, Honda North Danvers, MA www.HondaNorth.com

November 04, 2016

unorganized and unhelpful We purchased a used car with a full 90 day warranty. we live an hour away. when we bought it, it had an issue with a tire sensor. a day after takin More

by Christopher Simmons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Gyer
Nov 28, 2016 -

Honda North responded

Dear Mr. Simmons, Thank you for sharing this with us. I would first like to apologize for the confusion and frustration that this has caused. I spoke with the Service Manager Steve Bouchie and he personally called the Nissan Dealership to ensure that this has been handled properly. As an employee owned company we strive to provide the highest level of service possible. Again I apologize and if you have any additional questions or concerns, Steve Bouchie would love to speak with you. He can be reached directly at 978-539-5039. Sincerely, Honda North Danvers, MA www.HondaNorth.com

May 11, 2016

Bad service for problem with alarm My dad went to the service department because his horn kept going off at night. They told him that they would keep the car for a day or two to see wh More

by nlopriore1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leah Blackler
January 06, 2016

Very customer service oriented and pleasant to deal with Called to let me know status and then called to let me know completed and ready for pick up More

by Abbafreeman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I beleive it was Megan
Jan 22, 2016 -

Honda North responded

Dear Abbafreeman, Thank you for taking the time to share your recent Honda North experience with us. I am happy to hear that our staff kept you up to date on the status of your vehicle and let you know when it was ready for pickup. At Honda North we believe that communication between our staff and our customers is extremely important. Thank you for your business and we look forward to seeing you soon. Sincerely, Honda North Danvers, MA www.HondaNorth.com

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