Honda North - Service Center

Trade in Brought my car in for work and walked out with a new car thanks to a great incentive program for CRV owners. I had a year left on my lease and I was a Brought my car in for work and walked out with a new car thanks to a great incentive program for CRV owners. I had a year left on my lease and I was able to get a new model with no money down and a lower monthly payment. Win, win! More

Horrible service department treatment I am a previous customer with Honda North and purchased a vehicle through them and the sales department is excellent. However, I came in today to h I am a previous customer with Honda North and purchased a vehicle through them and the sales department is excellent. However, I came in today to have my vehicle looked at and was greeted with the most condescending attitude I have ever experience. I did not purchase my second Honda with them, but the car is still under factory warranty and I did not think it should be an issue to go to them to have it looked at. My first interaction was with Vic Gillespie, who when I walked in, loudly scoffed how "can't even finish my lunch" who then reluctantly looked at m vehicle and then said the service manager needed to be involved to look at. First, thats highly unprofessional to take out your lunch on a customer. The service manager then screams "who drives the honda pilot" in a brash tone. There was no greetings or anything, but I was treated more as a bother to him and was unprofessional and condescending on how he spoke to me. I decided to take my business elsewhere. I would like to reiterate that the sales department is great, but apparently after you buy the car or if you don't buy the car from them, service wants nothing to do with you. The irony of your job is to fix cars and customer service. With lousy customer service like that, who would ever want to bring their vehicles back to you. More

Overall Experience Always treated with respect and courtesy. Kyle Quinn is the BEST. I always ask for Kyle when I bring in my vehicle for service. Everyone at Honda N Always treated with respect and courtesy. Kyle Quinn is the BEST. I always ask for Kyle when I bring in my vehicle for service. Everyone at Honda North is always pleasant when I arrive. I've been buying my cars at Honda North since 1986. That says something!!! More

Clean, quick and helpful I was met while pulling into the service area and instructioned where to go. Checking in was easy. I was informed of how long my visit would take and I was met while pulling into the service area and instructioned where to go. Checking in was easy. I was informed of how long my visit would take and brought to the lounge area. Once completed, I was brought back to my car and was thanked for choosing Honda North. More

Service Excellent, excellent, excellent - I've always been treated so well by everyone in the service dept. I'm confident in saying that the Manager there, St Excellent, excellent, excellent - I've always been treated so well by everyone in the service dept. I'm confident in saying that the Manager there, Steve B. runs a tight ship and it shows that they are always trying to provide the best service they possibly can. More

Great detail job!! Had my '13 Honda Pilot detailed & came back looking like showroom new. I then booked my 97 Ford Taurus also look great. I'm always impressed with the Had my '13 Honda Pilot detailed & came back looking like showroom new. I then booked my 97 Ford Taurus also look great. I'm always impressed with the service dept. Never had a bad experience. Sales is awesome too. I had Sean Geyer and highly recommend him to buy a Honda from. I would definately rebuy and use Sean again. Hoping he's still there when I do buy. More

Reliable Service We’ve been using Honda North to service our certified used vehicles (CRV and Accord) since 2011. They are true professionals. No complaints so far. We’ve been using Honda North to service our certified used vehicles (CRV and Accord) since 2011. They are true professionals. No complaints so far. More

Consistent, exemplary experience Kyle kept us updated and let us know that we would eventually need new struts but didn’t pressure us to do the service immediately. This was nice beca Kyle kept us updated and let us know that we would eventually need new struts but didn’t pressure us to do the service immediately. This was nice because we also needed 4 new tires. More

Another great service experience From scheduling the appointment, to working with Chad to my shuttle drivers. Joe and Sean. All were customer focused and great! thank you very much From scheduling the appointment, to working with Chad to my shuttle drivers. Joe and Sean. All were customer focused and great! thank you very much More

Good Experience Employees are very professional and courteous. Only improvement I could suggest is a little better communication on the hand-off in service. The serv Employees are very professional and courteous. Only improvement I could suggest is a little better communication on the hand-off in service. The service person working on my car was not made aware that I needed a state inspection after the service. When he was informed, it was rectified fairly quickly - still leading to an excellent experience overall. More