Honda North

They are concern with safety & health of everybody by observing social distancing. Mr. Geovanni Aranda has been very helpful & professional in taking care of his customer/clients. He explains everything observing social distancing. Mr. Geovanni Aranda has been very helpful & professional in taking care of his customer/clients. He explains everything and provide feedbacks. Great job! More

Buyers beware My family and I have been looking for a 2019 Honda Odyssey Elite and decided to utilize our Costco membership to assist our purchase. After searching My family and I have been looking for a 2019 Honda Odyssey Elite and decided to utilize our Costco membership to assist our purchase. After searching the internet, we discovered this dealership honors the Costco Auto program. So my wife comtacted the Costco Auto Program utilizing the internet which sent her information to this dealership. Costco representative Christina Stork texted my wife requesting contact to schdeule an appointment. When my wife asked if the information could be sent via text and Christina advised they could not release any information without an in dealership meeting due to Costco's policy. A week went by and we made the decision that we could to drive an hour to visit the dealership. We wanted confirmation the vehicle was there. So we contacted Christina and we reached her voicemail. We tried her cell phone and again she did not answer. Christina text messaged back indicating she was out of the office. She advised to contact the dealership's sales department to confirm the vehilce was available. She also said would call back shortly. My wife then called a dealership and spoke to a sales representative and learned Christina was actually in her office. The sales representative advised the vehicle was not available, however they would be receiving one at the beginning of February. The sales representative offered to place us on the wishlist to be contacted when the vehicle became available. Christina later called and confirmed as soon as they receive the vehicle she would contact us. Days passed and we decided to follow up on the arrangement . We called Christina and left a voicemail. Christina texted the following day advising she'd call soon. However, the Internet Manager John Yager called instead to follow up. When asked about the vehicle, he said it was sold and no longer available. John explained he did not know what happened and it was possible someone else was on the list with us. John indicated he could attempt to get the vehicle for us from another dealership for a dealer trade of $200. This review was created to provide an example of terrible customer service. It's possible the Costco selling price was much lower than the price offered to the unknown customer. It's possible this dealership made a large profit with the unknown customer. However, if that's the case; why offer the Costco Auto program? It's evident the customer does not come first at this dealership. For the future, I will not buy from this dealership and plan on spreading my expierence with my friends and social media. Thank you. More

First service visit Service rep very courteous. As a first time owner of a Honda, he provided important information and did a good job explaining the service procedures. Service rep very courteous. As a first time owner of a Honda, he provided important information and did a good job explaining the service procedures. More

Excellent service I can’t beliece I forgot the gentleman’s name who provided me with the managing the service to my Honda Accord. His pleasant demeanor and friendless e I can’t beliece I forgot the gentleman’s name who provided me with the managing the service to my Honda Accord. His pleasant demeanor and friendless exceeds the high standards I have for being helped by anyone or any industry I choose to frequent. A class act and a makes Honda North a possible choice when I plan on purchasing another vehicle. Thank you sir, Terry More

Exellent service Everything was excellent and was taken care of in a timely manner. I will be bringing my vehicle here for along time. Great working with them. Everything was excellent and was taken care of in a timely manner. I will be bringing my vehicle here for along time. Great working with them. More

Very Helpful Everyone involved in my lease process was great. From Petra, the sales person, to the finance person & everyone in between. They listened to what I wa Everyone involved in my lease process was great. From Petra, the sales person, to the finance person & everyone in between. They listened to what I wanted & needed in s vehicle. More

Service The process of making an appointment was simple. Ron Kirby was professional and let me know what the status is and assures me of getting the job done The process of making an appointment was simple. Ron Kirby was professional and let me know what the status is and assures me of getting the job done. More

Great service Dustin was great got us in and out when promised and explained what was done to my vehicle and even got a courtesy car wash !! thank you Dustin see yo Dustin was great got us in and out when promised and explained what was done to my vehicle and even got a courtesy car wash !! thank you Dustin see you next service. More

Service The service employees are the best! They are very knowledgeable and sincerely friendly. Ron is a great service advisor. He makes sure mine and my d The service employees are the best! They are very knowledgeable and sincerely friendly. Ron is a great service advisor. He makes sure mine and my daughters car are taken care of and that we understand what was done. ;-)) More