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Honda Marin

San Rafael, CA

3.2
138 Reviews

2 Shoreline Parkway

San Rafael, CA

94901

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Showing 138 reviews

May 16, 2021

Only place I would have my car serviced. I know all the specialists and after 14 years I feel like part of the family. I leave with peace of mind that everything my car needed was done correctly. Unfortuna More

by Joanne Winars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Sarah , Sean Weaver
May 17, 2021 -

Honda Marin responded

Joanna-It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear Sean, Nick, and Sarah went above and beyond to assist you with a high level of customer service throughout the process. We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs in the future at Marin Honda.

May 13, 2021

Excellent customer service! Great communication and description on the work that was performed on the car. Highly recommend Marin Honda Service dealership for car needs. More

by JsT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Rashdan
May 14, 2021 -

Honda Marin responded

Thank you for your review! We're glad to learn that everything was completed to your satisfaction. We hope to see you here again down the road!

May 11, 2021

Staff is always courteous and informative. Instructions for after hours drop off were simple and convenient. Love the new on-line advance payment feature and the email receipt. More

by Martha Meader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ong, Sean Weaver
May 11, 2021 -

Honda Marin responded

Hi Martha, thank you for the kind words for our team! We're glad to hear you had a positive experience with us. Let us know if there is anything else we can do for you.

May 11, 2021

I’ve never gone anywhere else and the car has been running great since we bought it 8 or 9 years ago. I trust them. More

by Jean C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 11, 2021 -

Honda Marin responded

Hi Jean, Thank you for your five star review. Your satisfaction means everything to us, so we are pleased to hear about your recent experience. We appreciate your trust. Thank you for choosing Marin Honda and we hope to see you again.

May 01, 2021

Marin Honda Team went above and beyond to sell us a perfect pre-owned Honda. They also coordinated transporting the vehicle to our daughter in St. Paul, Minnesota to another Penske dealership to pick More

by tnoblecc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl Buskirk, AJ Paterson and Doug Miller
May 02, 2021 -

Honda Marin responded

Thank you for the wonderful feedback! We are happy to know that you had a good experience with our Sales Department, and we hope that your daughter enjoys her car!

April 14, 2021

Hi, Nick and David R. Service manager. Charging for something that was not quoted and had been asked about. Catalytic converter stolen. 5 month wait and no response. Then wanted to charge for storage w More

by Tstrauch89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick, David R
Apr 16, 2021 -

Honda Marin responded

Hello, We take our customer feedback very seriously, and I would appreciate the opportunity to speak with you to address your review further. Can you please send your preferred contact method to me at apatterson@penskeautomotive.com? I look forward to hearing from you. AJ Patterson General Manager Marin Honda

April 01, 2021

The reason I own a Honda is because the service at Marin Honda is so great! Victor Reyes was terrific in handling my situation. I have a 2002 Honda Civic that I love. It has low mileage and is in very go More

by helie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reyes-Service Dept.
Apr 02, 2021 -

Honda Marin responded

Hi! Thanks so much for your shout-out and wonderful feedback about our Service Department at Marin Honda. We definitely aim to do things right the first time, every time; it's the only we know how to get your cars working for a lifetime, and that's what we want for our customers. Visit us again, any time!

April 01, 2021

The service was great. I was issued a credit from a coupon I didn’t even know about. The work was finished on time & I even got a complimentary car wash. my whole experience was excellent. More

by solara7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 02, 2021 -

Honda Marin responded

Hi! Thanks so much for your excellent feedback about our Service Department at Marin Honda and for your five-star rating. We definitely do all we can for our customers, and that includes finding out our current discounts May your car last a lifetime!

March 30, 2021

Marin Honda is the best. Travel from San Francisco to Marin due to there fabulous service. Nick the service advisor and Jose the seasoned mechanic are amazing. More

by Lewinprop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnston
Mar 30, 2021 -

Honda Marin responded

Hi! Thanks for your shout-out and kind words about our Service Department at Marin Honda - and all the way from San Francisco! We're so glad your experience with us was worth the distance! May your car keep you riding for years to come!

March 28, 2021

We walked in just looking and drove out with a lovely new CRV hybrid. The guys were very casual, friendly and knowledgable and of course when the amazing Honda special offer was mentioned, we couldn’t pass u More

by Sqmaine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Mar 29, 2021 -

Honda Marin responded

Hi, Sqmaine! Thanks so much for your wonderfully detailed feedback about our Sales Team at Marin Honda and for your five star rating. We always aim to listen to our customers so we can match them with the right cars. Ride the wind in your new Honda CR-V Hybrid!

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