Honda Libertyville - Service Center

Dan Fendick and his team provide the best service in the industry. They get it done right the first time, are professional and courteous. Steve Gross and Niall Orr make buying a new car a great experience t industry. They get it done right the first time, are professional and courteous. Steve Gross and Niall Orr make buying a new car a great experience too! More

Julie was very helpful and explained what I needed done besides the oil change and tire rotation I came in for. She also secured a loaner car for me for the day. Trying to submit this survey, however, ha besides the oil change and tire rotation I came in for. She also secured a loaner car for me for the day. Trying to submit this survey, however, has been problematic. More

I received excellent customer service. I appreciated the phone calls with the progress of the service. Requested a courtesy ride to work and was accomodated right away with a friendly driver in a clean, new phone calls with the progress of the service. Requested a courtesy ride to work and was accomodated right away with a friendly driver in a clean, new vehicle. My brakes were squeeking and they found out that there was some debris in the brakes so nothing needed to be repaired. I appreciated their honesty. I would recommend them highly after this visit and hope that the great service continues. More

I came in for an oil change, tire rotation,and general check because I am a widow and was going to be making a 400 mile trip for a family wedding and wanted to make sure the car was in good running order. check because I am a widow and was going to be making a 400 mile trip for a family wedding and wanted to make sure the car was in good running order. I wasn't having any problems that I was aware of. but it was time for an oil change. Your counter person called me to the desk and explained that along with the requests i had made, I needed a tune up, water pump, timing belt etc ( Look at invoice to see all that was done) if the car would really be safe. The estimate was around $2400.00. At first I limited some of the work but than worried about safety so let them do all they recommended. He did give a 10% discount on some items and the bill ended up being $1900.00. Since I do not know enough about cars I follow your staff's recommendations even though this time I found it hard to believe so many things were wrong since the car was last serviced. I hope I wasn't duped because I'm a woman. More

Very quick honest and dependable service. Even though I didn't purchase the vehicle there, I have been returning for the past 2 years for service. Great job!! didn't purchase the vehicle there, I have been returning for the past 2 years for service. Great job!! More

The Routine maintenance needs to be done and typically I dread the hassle But Pauly and especially Julie make it so easy I almost look forward to it as a nice break. Thanks Pauly and you too Julie! dread the hassle But Pauly and especially Julie make it so easy I almost look forward to it as a nice break. Thanks Pauly and you too Julie! More

I've always had excellent service from the Pauly service department. I've worked with Julie in the past many times and she always does a great job explaining what they will be doing to my car, how m service department. I've worked with Julie in the past many times and she always does a great job explaining what they will be doing to my car, how much it will cost and how long it will take. She's made getting my car serviced a surprisingly pleasant experience. The service is quick and I always feel confident the work has been done correctly. More

We brought the Honda in for added side molding and mud flaps. We had an appointment, and everthing went as planned. The scheduled time for it to be done was a little before the original estimated time. flaps. We had an appointment, and everthing went as planned. The scheduled time for it to be done was a little before the original estimated time. Everyone was very friendly. Julie was wonderful, and we are looking forward to seeing her for future work we may need. Thank you to all we came in contact with at Pauly Honda! Barbara Gamberale More

The service department headed by Dan and Julie as an associate are the reasons I keep coming back to Pauly. We didn't get a good deal when we bought two honda civics together and in 2006 the service de associate are the reasons I keep coming back to Pauly. We didn't get a good deal when we bought two honda civics together and in 2006 the service department was not good - especially to women. I was treated very poorly by a couple associates in the service department and at that time said I would NEVER buy another car from Pauly!. When I was introduced to Dan (the service head) my entire attitude changed. He is the sole reason I continue to come to Pauly now!!!!!!!!! Dan treats customers very well and goes out of his way to help his customers. He is very fair and goes above and beyond what he would have to!!! Pauly is lucky to have him!!! More

This dealership performed an oil change on my new Honda and failed to put the oil cap back on. I was on the interstate when I smelled burning oil and realized what happened. Had to get my car to another Ho and failed to put the oil cap back on. I was on the interstate when I smelled burning oil and realized what happened. Had to get my car to another Honda dealership to get it fixed. Makes you question what kind of service department they have. Didn't even offer to refund the cost of the oil change. More