Honda Libertyville - Service Center

My experience at Paula Honda has always been outstanding. The personnel are informative, courteous and clear in communications, and the facilities for waiting are quite pleasant. The personnel are informative, courteous and clear in communications, and the facilities for waiting are quite pleasant. More

Matthew came out to ask what I needed and started to assist me, but then Tim who I made the appointment was available and took over the service call. He checked my a/c. It was not blowing on either sid assist me, but then Tim who I made the appointment was available and took over the service call. He checked my a/c. It was not blowing on either side of the radio, but he showed me why and we set it on Auto. Tires ran out of air a couple weeks after previous service and he explained that they adjust tire pressure to compensate for cold weather and they adjusted tire pressure. Vehicle sticker was missing and he took me to manager to check on this. It seems it may never have been applied when renewed. Tim is always very helpful. The only thing I was disappointed in was that they did not wash my car this visit, however it was raining. More

You are doing a great job. From the time you drive in the door, until you drive away with your car. We always thought your service staff was good, but, over the last 6 years it has constantly gotten better, door, until you drive away with your car. We always thought your service staff was good, but, over the last 6 years it has constantly gotten better, nicer, friendlier, more helpful. More

Dan Fendick and his team provide the best service in the industry. They get it done right the first time, are professional and courteous. Steve Gross and Niall Orr make buying a new car a great experience t industry. They get it done right the first time, are professional and courteous. Steve Gross and Niall Orr make buying a new car a great experience too! More

Julie was very helpful and explained what I needed done besides the oil change and tire rotation I came in for. She also secured a loaner car for me for the day. Trying to submit this survey, however, ha besides the oil change and tire rotation I came in for. She also secured a loaner car for me for the day. Trying to submit this survey, however, has been problematic. More

I received excellent customer service. I appreciated the phone calls with the progress of the service. Requested a courtesy ride to work and was accomodated right away with a friendly driver in a clean, new phone calls with the progress of the service. Requested a courtesy ride to work and was accomodated right away with a friendly driver in a clean, new vehicle. My brakes were squeeking and they found out that there was some debris in the brakes so nothing needed to be repaired. I appreciated their honesty. I would recommend them highly after this visit and hope that the great service continues. More

I came in for an oil change, tire rotation,and general check because I am a widow and was going to be making a 400 mile trip for a family wedding and wanted to make sure the car was in good running order. check because I am a widow and was going to be making a 400 mile trip for a family wedding and wanted to make sure the car was in good running order. I wasn't having any problems that I was aware of. but it was time for an oil change. Your counter person called me to the desk and explained that along with the requests i had made, I needed a tune up, water pump, timing belt etc ( Look at invoice to see all that was done) if the car would really be safe. The estimate was around $2400.00. At first I limited some of the work but than worried about safety so let them do all they recommended. He did give a 10% discount on some items and the bill ended up being $1900.00. Since I do not know enough about cars I follow your staff's recommendations even though this time I found it hard to believe so many things were wrong since the car was last serviced. I hope I wasn't duped because I'm a woman. More

Very quick honest and dependable service. Even though I didn't purchase the vehicle there, I have been returning for the past 2 years for service. Great job!! didn't purchase the vehicle there, I have been returning for the past 2 years for service. Great job!! More

The Routine maintenance needs to be done and typically I dread the hassle But Pauly and especially Julie make it so easy I almost look forward to it as a nice break. Thanks Pauly and you too Julie! dread the hassle But Pauly and especially Julie make it so easy I almost look forward to it as a nice break. Thanks Pauly and you too Julie! More

I've always had excellent service from the Pauly service department. I've worked with Julie in the past many times and she always does a great job explaining what they will be doing to my car, how m service department. I've worked with Julie in the past many times and she always does a great job explaining what they will be doing to my car, how much it will cost and how long it will take. She's made getting my car serviced a surprisingly pleasant experience. The service is quick and I always feel confident the work has been done correctly. More