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Honda Libertyville - Service Center

Libertyville, IL

3.2
313 Reviews

313 Reviews of Honda Libertyville - Service Center

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February 12, 2023

Glad to see familiar faces in service department - especially Julie. She has been helping me for years and she is the best! More

by Kck1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie H
February 03, 2023

What a different experience between the Pauly ownership (A++) and the Murgado Auto Group (F-). I've been using Pauly for more than 10 years. Took car in for service ($400+ bill) and when i went to pick u More

by sullivan.mary63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie
January 16, 2023

Took car in for oil change on 1/11, helped by Jay, who was exceptional. Have no complaints with who I have been helped with anytime I’ve gone in for service. They have been attentive, helpful & pleasant. More

by xandratarr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
December 23, 2022

I had been a loyal customer here for about 20 years, taking my Hondas into the service shop and purchasing cars. Since they have changed ownership, the quality of service has changed dramatically. I bro More

by AKC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
November 17, 2022

Great service. I have had two Hondas over the past fifteen years. I trust this service department to do the right thing. More

by lcline6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
November 05, 2022

Julie is wonderful! I feel confident she will only recommend services that need to be done. More

by jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie
November 05, 2022

Pauly did a great job of diagnosing the problem with my CR-V and explaining it to me. The diagnostic fee was very reasonable and will be applied to the repair. The fee and the repair estimate were conside More

by mitche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Choi
October 30, 2022

I went in for a routine service visit, asking for an oil change and tire rotation. When the car was ready, I noticed on the invoice that the tire rotation had not been done. I asked the service advisor why. More

by Flower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor James Mundell
October 27, 2022

It seems like everything goes wrong with an older car but we love this car and service is wonderful! More

by Fayaqua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone especially the lady
October 15, 2022

The folks there have always been courteous and helpful in all the years I have been a customer. More

by Muddywaters1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy