Honda Libertyville - Service Center

I had my Pilot in for servicing on July 29 for recall repairs and scheduled maintenance. I’ve purchased two new cars here, and they have serviced three of my Hondas since moving to the area more than a d repairs and scheduled maintenance. I’ve purchased two new cars here, and they have serviced three of my Hondas since moving to the area more than a decade ago. This was my first visit since the dealership changed ownership late last year. I’m never coming back. Here’s why: I was charged for a rear differential fluid exchange for $272.82. However, after checking my previous invoices, I discovered that this service was done at my prior visit, in November 2022, and only about 6,000 miles ago. The service advisor and/or the technician should have saw that this service was not even close to being due. On July 30, I sent an email to my service advisor about being charged for this unneeded service. I included documentation of the prior invoice showing that the service was done at my last visit, and I asked for a refund. I got no response. So on Aug. 1, I left the service advisor a voice message. Again, no response. On Aug. 2, I forwarded my email to a different service advisor. Again, no response. Then on Aug. 3, I re-sent my original email to the service advisor who was responsible for the unnecessary service and charge. Finally, he responded with, “​I will check and will do the proper refund.” I thought, good! I let several days pass, and no refund check showed up in the mail. So on Aug. 10 and again on Aug. 14, I emailed the service advisor two more times asking when I would receive my refund. And, guess what? Surprise, surprise -- no response either time. It’s now Aug. 24, and still no refund. This dealership literally gave up thousands of dollars in future business to unscrupulously pocket my $272.82. Honda Libertyville has shown itself to be unethical and uncaring. When this dealership was Pauly Honda, it provided by far the best sales and service experience I’ve every enjoyed – and I’ve purchased 13 new cars across three states in my lifetime. This dealership has gone from the very best to the very worst since it was reportedly purchased by a Miami-based company last December. Some other observations from my recent (and last ever) visit: The dealership now imposes a 3% charge to use a credit card. I’ve never experienced any business larger than a mom & pop store passing on credit card fees to its customers. Small to large businesses universally eat these fees to provide convenience to their customers. I also noticed that prices of various services have gone up 50% or more. The dealership also has a guy aggressively accosting customers in the service department -- offering “free appraisals” for your current vehicle. I’ve never heard of an appraisal that wasn’t free, but these charlatans may eventually decide to charge a fee for them. The entire operation is now all about shaking down its customers. I would recommend everyone read other recent reviews about this casino masquerading as an auto dealership. Their disgustingly aggressive pricing practices are being called out by many reviewers. Squeezing money out of its customers is now part of this dealership’s DNA. Turnabout is fair play. Squeeze their gluttonous cashflow. Take your business elsewhere. As the idiom goes: Pigs get fat, hogs get slaughtered – meaning being greedy will lead to ruin. More

I have been going there for years. Unfortunately had the worst experience this time around working with Kelly. We are debating about buying a new vehicle and its unfortunate that this Unfortunately had the worst experience this time around working with Kelly. We are debating about buying a new vehicle and its unfortunate that this dealership will no longer be my number one choice. More

Tried to charge $400 to look at A/C system that Honda extended their manufactures warranty on. The service department employee was dishonest and trying to take advantage of this manufacture defect. Glad extended their manufactures warranty on. The service department employee was dishonest and trying to take advantage of this manufacture defect. Glad we left without allowing them to even touching our Honda. Never will buy, have maintenance or recommend this dealership again. More

Took my Honda Pilot with 80K miles in today for an oil change and tire rotation. They sent me a text message suggesting 6 additional services, most of which were for a vehicle with 100K mikes. If I ha change and tire rotation. They sent me a text message suggesting 6 additional services, most of which were for a vehicle with 100K mikes. If I had agreed it would have totaled $3,500. Luckily I’m not as dumb as they thought I was and refused the service. They also charge 3% extra if you use a credit card. I used Pauly Honda for years, the new owners will not be seeing me anymore. More

Don’t ever buy anything from this dealership. We bought 4 cars from them and when they were recently sold, the new owner would not honor our free service coupons we had from Pauly. For just a fe We bought 4 cars from them and when they were recently sold, the new owner would not honor our free service coupons we had from Pauly. For just a few dollars, they lost all of our future business. They were not even sorry for not helping us!! More

Worked with Jay in service. Easy to work with. Pointed out current & future service needs. Kept me informed as worked progressed. Will return when service needed again Easy to work with. Pointed out current & future service needs. Kept me informed as worked progressed. Will return when service needed again More

I have been going there for years, Julie in service is the best and I'm glad she is still there. the best and I'm glad she is still there. More

Glad to see familiar faces in service department - especially Julie. She has been helping me for years and she is the best! especially Julie. She has been helping me for years and she is the best! More

What a different experience between the Pauly ownership (A++) and the Murgado Auto Group (F-). I've been using Pauly for more than 10 years. Took car in for service ($400+ bill) and when i went to pick u (A++) and the Murgado Auto Group (F-). I've been using Pauly for more than 10 years. Took car in for service ($400+ bill) and when i went to pick up the car, I was told there is a 3.5% charge for using a credit card!!! That was an additional $15 tacked onto the bill. I was never told of this policy change, although there is a small 2x3" sign on the counter. This should be on the huge TVs where they outline their mission statement! No one took responsibility for not sharing the policy change. Early warning would've been appreciated! I asked to speak to a manager to get the charge over-ridden and Bill the Service Manager was going to lunch and too busy to talk to a bill paying customer. He would call me later. That response is unacceptable and certainly doesn't support the Murgado Mission Statement plastered all over the dealership. The change in customer policies and overall service was very disappointing and the only response was to blame the new owners. Wrong on so many levels. Next time I will go somewhere else! More

Took car in for oil change on 1/11, helped by Jay, who was exceptional. Have no complaints with who I have been helped with anytime I’ve gone in for service. They have been attentive, helpful & pleasant. was exceptional. Have no complaints with who I have been helped with anytime I’ve gone in for service. They have been attentive, helpful & pleasant. Honda of Libertyville is a wonderful dealership to work with. More