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310 Reviews of Honda Libertyville - Service Center
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January 16, 2025
I brought my 2024 Accord in for a recall on my fuel pump. They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more trainin They also rotated the tires . My appointment was at 10am and to drop off the car. The service advisor Nicole was very polite but needs more training. She neglected to review the work order in full and only booked me for a tire rotation..when I came to pick up the car she told me I forgot to inform her that I dropped off the car for warranty work..As a result Liberty ille Honda needed to reschedule my car for the warranty work and had to Uber me home until later I wasted 3 hours of my time because she did not verify the work order first I'm sure with more attention to detail she will be a good service advisor.. More
by Photonut
Employees Worked With
January 13, 2025
Dropped off car for same day oil change. Service department never called back to tell me the car wouldn’t be serviced that day. Called to check on it 45 minutes before closing time. Could Service department never called back to tell me the car wouldn’t be serviced that day. Called to check on it 45 minutes before closing time. Couldn’t a live person to talk to. Horrible service. More
by mhweaver
Employees Worked With
Anthony
December 24, 2024
I gave the dealership a 5-star rating based on the staff in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. The department is obviously short-staffed which complicates the situation for the staff even further. I want to expressly mention Michael Bass. He is an asset to the department; kind, patient, communicative and explains things so that they are easy to understand. He stays calm and maintains a sense of humor which speaks to his professionalism. I hope Libertyville Honda appreciates him and the entire service department team. More
by susie325
Employees Worked With
October 17, 2024
Great service everytine! They are very caring with my vehicle and nice resting area during my wait! They are very caring with my vehicle and nice resting area during my wait! More
by pjohns74
Employees Worked With
Other Employees :
Paul Johnson, Marcelle Varciag
October 16, 2024
Had my truck in for an oil change, tire rotation, and inspection. Service provided was done in a timely manner and the service advisors were very accommodating and communicated well. Will be returning fo inspection. Service provided was done in a timely manner and the service advisors were very accommodating and communicated well. Will be returning for future service appointments. More
by Clayton Murar
January 24, 2024
Honda of Libertyville resolved the issue with my battery. Matt, the general manager, offered to give us a free battery although we paid for extended warranty that included this. Matt, the general manager, offered to give us a free battery although we paid for extended warranty that included this. More
by jerrygroen
Employees Worked With
January 22, 2024
All previous appointments I had went well. My appointment on 1/14/2024 was absolutely humiliating and traumatic. Bill Sumner is extremely unprofessional and needs to have customer service tr My appointment on 1/14/2024 was absolutely humiliating and traumatic. Bill Sumner is extremely unprofessional and needs to have customer service training. I would like to speak with someone regarding what I experienced at the Honda Libertyville in Illinois. More
by Lisa
Employees Worked With
Bill Sumner
December 18, 2023
They never offered a Complimentary Free Oil Change, or a Free Car wash, They just left the Car in a Dirty Condtion. Would not recommend them. Free Car wash, They just left the Car in a Dirty Condtion. Would not recommend them. More
by gczigle
Employees Worked With
December 02, 2023
I had a coupon for an oil change and they would not accept it. There was NO expiration date on the coupon. I would highly not recommend using them. accept it. There was NO expiration date on the coupon. I would highly not recommend using them. More
by brittdonovan28
Employees Worked With
Carlos Avila
