Honda Libertyville

Great employee, Julie Hellenga Julia was extremely courteous, helpful and very understanding of my car problems as well as trying to help me with maintaining control of the cost of Julia was extremely courteous, helpful and very understanding of my car problems as well as trying to help me with maintaining control of the cost of the repair. She is a great asset to your organization and I thank both her and your service personnel for the great and very satisfactory job they performed on my car. I most certainly will bring the car bar in the future as I need service and repair. Again thanks, Ron Fine 847-508-1935 More

service I always receive great service and follow up.I've used Pauly since 1986 and plan on continuing. I'm on my 6th Honda and will soon buy #7. I always receive great service and follow up.I've used Pauly since 1986 and plan on continuing. I'm on my 6th Honda and will soon buy #7. More

Great Job! I had oil change on May 16th. Personal was friendly, job was done fast, the current conditions of my car was explained well. Thank you for a great exp I had oil change on May 16th. Personal was friendly, job was done fast, the current conditions of my car was explained well. Thank you for a great experience! More

Excellent service For an oil change, all my fluids, tires, plus more were checked completed with a car wash. They keep me safe on the road. Waiting time was fast! For an oil change, all my fluids, tires, plus more were checked completed with a car wash. They keep me safe on the road. Waiting time was fast! More

PLAYING WITH NUMBERS AND PUT HIDDEN FEE WITHOUT ANY NOTICE. I started to get offers from several dealers. Mary (Internet sales manager) offered me with price and 0%APR for 72 months. I believed the deal and v I started to get offers from several dealers. Mary (Internet sales manager) offered me with price and 0%APR for 72 months. I believed the deal and visited the dealer. She calculated all the numbers for me. Original MSRP is 35,695. She offered me $33,405. I brought my car to trade-in. They offered my car for $1400. Other dealer offered me $2900, so I asked them to give little more. Mary made it up to $2000 for me. She calculated all the fees and everything, and came up with $34,755.90 (out the door). And then she gave me the monthly payment as $547. That was way more expensive than I was expecting. I told her that I have to think about it, and came out. While I was driving, I just did simple calculation. $547 x 72 = $39,384 Mary offered me this car for $33,405 and 0% APR for 72 months. In addition, they put $2,000 for trade-in. Then the car price should be $31,405 + tax and fees. I thought they made a mistake on calculating, so I went back to the dealer. I asked how this number came out. Fianally, Sales manager STEVE came to me and told me there is markup for $2,500. They didn't say there will be a markup for 0% APR, and didn't even say a word during the calculation in front of me. But the best thing was!!! The markup was not even $2500, but $4,325!!! LIAR!!!!! They charged more than 10% of the car!!! It is better have 2.0% APR!! And then what he saying was "some kind of religion shouldn't pay interest, so I put markup for your car (without any NOTICE)". If you really want to buy a car here, calculate it on you own with all the fees they give you. THERE MIGHT BE A HIDDEN CHARGE WITHOUT ANY NOTICE. In addition, if you have a car to trade-in, don't. I got offered for $4000 from Carmax, but this dealer offered me $1,400. It is almost 1/3 price. More

Sales experience We have leased more than a half dozen Honda's from Pauly Honda and have always had a good experience in working with the dealership. We have leased more than a half dozen Honda's from Pauly Honda and have always had a good experience in working with the dealership. More

First Oil Change This was my first oil change for my Honda Civic. The service department was very friendly and explained everything that was checked on the car. Also This was my first oil change for my Honda Civic. The service department was very friendly and explained everything that was checked on the car. Also, very prompt in taking care of the car. More

Efficient Service I Just had to bring my car in for an oil change, tire rotation & change a couple of filters. Service was very prompt and I great! Thank you!! I Just had to bring my car in for an oil change, tire rotation & change a couple of filters. Service was very prompt and I great! Thank you!! More

Needed a 3 year brake maintenance and it was smooth needed service after 3 years on my brakes. everything was done professionally and efficiently. they washed the car and I left a happy camper. I wil needed service after 3 years on my brakes. everything was done professionally and efficiently. they washed the car and I left a happy camper. I will certainly return in the future. More

When service called me on the phone to say the car was ready, I asked was the car washed. He said I think so. When I took the car home, I could tell it was never washed. ready, I asked was the car washed. He said I think so. When I took the car home, I could tell it was never washed. More