Honda Libertyville

My service appointment Tim made my service experience awesome. Everything went very smooth.He did a great job.he got my car in at my appointment time and out quickly Tim made my service experience awesome. Everything went very smooth.He did a great job.he got my car in at my appointment time and out quickly More

On time, on budget and efficient These folks are invariably prompt, courteous and efficient, and never fail to explain all work completed before the final bill is settled. Been dealin These folks are invariably prompt, courteous and efficient, and never fail to explain all work completed before the final bill is settled. Been dealing with them for about 12 years now -- would recommend to any and all. More

Best Sales person (Mike Shirmang) Mike Shirmang is excellent thru out our purchase transaction. He explain all the details on the new technology on the car and willing to help us if we Mike Shirmang is excellent thru out our purchase transaction. He explain all the details on the new technology on the car and willing to help us if we need more guidance on the new feature on the car More

Best place to buy Hondas Last year my husband and I were looking for a Honda Odyssey that was used in our price range. Michelle B. was our sales consultant and worked hard to Last year my husband and I were looking for a Honda Odyssey that was used in our price range. Michelle B. was our sales consultant and worked hard to find us the perfect match that was in our budget. She was so pleasant to work with. She offered advice, care, and worked hard with no pressure. We were so happy with her service that this year we called her and said we would like another Honda Odyssey for my husband once our refund came in. She worked hard for months keeping in touch with us until she found a match. Now we are one happy family with 2 perfect Hondas. Michelle is the reason we trust Pauly Honda and is the only dealership we will continue doing business with. Thank you for making such a stressful situation so easy. More

Express Oil Change Service was Completed as promised. No additional charges. No attempt to add unneeded work or parts. All items were checked and found to be good (gr Service was Completed as promised. No additional charges. No attempt to add unneeded work or parts. All items were checked and found to be good (green status). Julie, the service advisor was great. More

Uneventful oil change When I pulled in Tim came out right away and I explained I needed an oil change and a couple other concerns I had. I went in where he offered addition When I pulled in Tim came out right away and I explained I needed an oil change and a couple other concerns I had. I went in where he offered additional services my car was ready for and explained everything they would be doing and the price. I heard in the background they were four guys short in the service area (not sure what it's called) so I was ready to wait additional time. Tim came in and sat and told me what was going on with my car and had checked my other concerns as well and gave me price points for other things, like I need new tires, I knew that, and I had a stuck glove compartment that would need to be replaced because they needed to break it to open it. $$$ No pressure what-so-ever. And the wait time was usual. No problems. And I got a rose! More

They worked hard to resolve my issue After a bad experience at the dealership, Tom Pauly himself called to apologize for the situation and did more than I could ask for to resolve the iss After a bad experience at the dealership, Tom Pauly himself called to apologize for the situation and did more than I could ask for to resolve the issue. I am really happy that my concerns were acknowledged at all and very satisfied with the effort to rectify it. This dealership does respect its customers. More

Buying a Civic. Salesperson, Michelle Brown, made the buying process very comfortable by being knowledgeable, matter-of-fact , clear and concise. She's the best car Salesperson, Michelle Brown, made the buying process very comfortable by being knowledgeable, matter-of-fact , clear and concise. She's the best car salesperson I've ever dealt with. More

Oil Change; battery and tire check Saturday's a busy day at Honda service, however, the technician I spoke with gave me a time to bring my car in when it may not be as long to wait. Th Saturday's a busy day at Honda service, however, the technician I spoke with gave me a time to bring my car in when it may not be as long to wait. That was the absolute truth. My service adviser, Tim Ferguson, kept me abreast of the progress every step of the way. He made the suggestion that I drive my car on the highway at least once a week for about 20 miles (I hardly use this car), so that the battery would have more of a charge. He reviewed my auto's "report card" carefully. In addition, he was polite and thanked me for using Honda. I bought my Accord at that dealership almost 17 years ago and, because Service has been on top of everything, my car runs like a dream! I just need to drive it more often (grin). More

Service appt Awesome service advisor. He really went to bat for me. Went above and beyond making calls and figuring out the problem. I would highly recommend wor Awesome service advisor. He really went to bat for me. Went above and beyond making calls and figuring out the problem. I would highly recommend working with him!!! Thank you for making it so easy. More