Honda Libertyville

Fast service on a busy day at Pauly Honda The service department was so busy on Tuesday, November 27. There were a few seats in the waiting area. However, I had a service schedul d for 10:30 a The service department was so busy on Tuesday, November 27. There were a few seats in the waiting area. However, I had a service schedul d for 10:30 and arrived early. My passenger side airbag sensor had to be replaced due to a recall and my oil was scheduled for change. The appointment was to be 1 to 1 and 1/2 hours. They finished my scheduled appointment in an hour. Everyone in the service department is friendly and respectful. They do a good job of going over the service after it is finished. We have been doing business with Pauly Honda for almost 32 years. More

Oil change and replacement of 2 tires. Mike was my service rep and as usual he was prompt, courteous and efficient. He alerted me to possible additional repairs at my last visit at dealers Mike was my service rep and as usual he was prompt, courteous and efficient. He alerted me to possible additional repairs at my last visit at dealership so I knew more than oil change would be needed. I trust his advice because he seems honest. More

oil change We came in to get air pressure checked and Julie noticed that it had been a while since we had a oil change and offered to do it so we waited and it t We came in to get air pressure checked and Julie noticed that it had been a while since we had a oil change and offered to do it so we waited and it took less than an hour. More

Excellent customer service Have been buying/leasing cars from Pauly Honda since 2008. Al Albertaga has been our salesman for all cars. Personable and professional. Always a plea Have been buying/leasing cars from Pauly Honda since 2008. Al Albertaga has been our salesman for all cars. Personable and professional. Always a pleasure to work with. Very patient showing us the features of the car. Always gets us a good deal. Financing easy & streamlined. More

Customer Service has Gone Bad When I bought my first car from here 4 years back, I was extremely surprised to see their customer service, It was awesome. Someone is always there to When I bought my first car from here 4 years back, I was extremely surprised to see their customer service, It was awesome. Someone is always there to help you, once you walk in to their dealership you are greeted and being helped on every single point of your experience. I recommended couple of my family members for this dealership and they were also happy with their caring service. But not anymore half of the staff is same, half have been changed. It seems like they don't care for customers anymore. If you walk into their dealership they don't look at you. You roam around from car to car and no one comes to ask you for any help. If you find someone free and ask them they make excuses that they are busy with other customer, when you ask the Receptionist she also keeps asking different sales agent and they say Sorry they are Busy. and you can see them doing nothing. Now they don't care for customer, they don't care if the car gets sold or not. They don't care for discussing the price with you. They give you a price and you decide whether you want to buy it or not. They don't have time to discuss. I don't know if this arrogant attitude is with every customer or only selected customer. They probably think that you are there to waste their time. More

Quality work done in a timely mannet Have purchased 3 Honda’s from Pauly. Service department is courteous and knowledgeable and they do not try to sell you unnessary service. Julie ion Have purchased 3 Honda’s from Pauly. Service department is courteous and knowledgeable and they do not try to sell you unnessary service. Julie ion service is awesome! More

My experience with Niall was very pleasant. Niall was delightful and explained everything very well. Both he and Troy were great in processing our purchase quickly. I would definitely recommend Niall was delightful and explained everything very well. Both he and Troy were great in processing our purchase quickly. I would definitely recommend Pauly Honda to friends. Thank you! More

Good Experience I feel like I have always gotten a fair price for service. Fernando was great to work with. Will definitely be back and recommend to others. I feel like I have always gotten a fair price for service. Fernando was great to work with. Will definitely be back and recommend to others. More

Great service I’m very happy with all facets of Pauly’s service dept. very friendly, comfortable place to wait and trustworthy mechanics. My only complaint is they I’m very happy with all facets of Pauly’s service dept. very friendly, comfortable place to wait and trustworthy mechanics. My only complaint is they forgot to turn off “maintenance due soon” light. When I called, the man who answered didn’t know how I could turn it off. More

Pleasant purchasing experience The salesman went out his way to acquire the exact Honda that I wanted. He was very pleasant and never tried to hustle me or pressure me in any way. The salesman went out his way to acquire the exact Honda that I wanted. He was very pleasant and never tried to hustle me or pressure me in any way. Even the closer didn’t try to sell me anything that I felt that I didn’t want. A pleasure to deal with. More