Honda East

Jeff was super straight forward about everything. I never felt any pressure from him at all to purchase the vehicle. I didn't know if I wanted to get the ex-l with leather seats or just the ex. Jeff was so u felt any pressure from him at all to purchase the vehicle. I didn't know if I wanted to get the ex-l with leather seats or just the ex. Jeff was so unpressuring that he explained that there is zero difference between the models and that it would almost be better for me to go with the ex to better fit what I wanted to pay. Because he was so understanding and nonpressuring I was able to think it over and I decided that I actually wanted to spend a little bit more and get the leather. Jeff would also answer my phone calls and respond to my texts immediately. Best experience buying a car. Ask for Jeff More

Awful Experience!!! I emailed Honda of East Cincy about 3 or 4 days before going up to the dealership to set up a test drive appointment for a minivan we were interested in. Mr. Combs called me later that 3 or 4 days before going up to the dealership to set up a test drive appointment for a minivan we were interested in. Mr. Combs called me later that evening to confirm my appointment and said to ask for him when we came in. I called Mr. Combs again the day before coming in to make sure they still had the vehicle's we were interested in. Mr. Combs seemed distracted and uninformed on what vehicles he actually had on the lot. Saturday morning we showed up to the dealership, fully intending to make a purchase. Mr. Combs put a very bad taste in our mouths ride from the beginning. He was extremely unprepared for us considering we had previously scheduled this meeting days before. The vehicle had not been pulled around, Mr. Combs had not taken the time to get together any paperwork and again didn't show much knowledge on the vehicle itself. We test drove the van and when we returned to the dealership informed Mr. Combs of our real interest in purchasing it. Mr. Combs then sat us down at a table that had no sort of privacy, smack dab in the middle of a dealership that was too small and overly packed with salesman who seemed to have nothing better to do but sit around and talk sports. Once at the table Mr. Combs went on to type things on his computer barely saying much of anything to my husband and I for a period of about a half an hour. He would leave every now and again and eventually came back to the table and offered us $2000 less then the "fair" price on the Kelly Blue Book listing for our trade in and immediately started telling us what our car payment would be. Car payment?? We hadn't even spoken of price at this point or talked about what we were willing to pay!! When my husband questioned where they had come up with the number for our trade in, Mr. Combs looked at us like we were idiots, shrugged it off and said "Well I don't know where they get that price from, it's just what they told me." At this point we told Mr. Combs what we were willing to pay and what we would take for our trade in. The vehicle was listed at $16,900 and we offered $16,500 and asked for the lowest quoted price on our Kelly Blue Book vehicle listing. Mr. Combs simply said well we can't do that, didn't make any sort of "meet us in the middle offer" and began to put out quite the attitude. My husband and I said OK began to put on our jackets to leave at which point the manager came over to talk. The manager came back with a little bit better of an offer, not much and continued to talk to my husband and I. The manager was much kinder, however at this point there would be no deal making. The nasty, uncaring, uninformed attitude that Mr. Combs had was enough for us to know we did not want to purchase here even though we were actually willing to give more on our end. After all was said and done we ended up leaving the dealership and going to another where we met with an amazing salesman who was not only friendly and knowledgeable but also worked out a great deal and made us an offer we couldn't refuse. I would NEVER recommend Honda East Cincy to a friend or family member and I would do my best to deter any and everyone from dealing with Johnny Combs and his extremely poor people and sales skills. What a waste of time!!! More

I spoke with Steve on the phone and knew instantly he could relate to my situation. I had already walked out of the Hyundai dealer, who didn't want to show me a car until they could see my credit?? Steve could relate to my situation. I had already walked out of the Hyundai dealer, who didn't want to show me a car until they could see my credit?? Steve knew the inventory well enough to have 2 cars in my price range awaiting my arrival in less than 30 minutes. He was helpful through the financing and always had my best interest at heart. You are very lucky to have such a responsible young salesman with integrity representing your store and Honda as a whole. I will be back. More

The 2011 Pilot is the 3rd car my wife and I have purchased from Honda East with the help of Lou Ann. I will not buy a car from anyone else. Lou Ann gets it! She listens to what we are looking for an purchased from Honda East with the help of Lou Ann. I will not buy a car from anyone else. Lou Ann gets it! She listens to what we are looking for and then helps us find it. She doesn’t try to sell us on things we don’t need. She is fantastic. She really takes the anxiety out of buying a car. In a word Lou Ann is AWESOME! More

Bill Faye is a very friendly sales associate. Jamie was great in person but is poor with returning phone calls. Would visit them again. great in person but is poor with returning phone calls. Would visit them again. More

Being a woman & buying a vehicle after 14 years was torture for me! After trips to dealers that tried to trap me into making an instant decision or sway me to buy beyond my financial means was frustra torture for me! After trips to dealers that tried to trap me into making an instant decision or sway me to buy beyond my financial means was frustrating. Then I made an appointment at Honda East! HONDA EAST was by far the MOST INCREDIBLE PLACE to purchase a vehicle! The whole staff throughout this dealership is warm, friendly and made me feel as if I was part of this dealerships "Honda family". Everybody asked how they could be of assistance from the front line sales staff to the service department. The purchase process was straight forward and the best solution for my budget and families needs. The Sales Managers, Billy, Brian & the Finance Manager Jaime made my Civic purchase effortless and painless. I would suggest to anybody in the car market to head to Honda East first and see how this dealership caters to the needs and desires of the consumer. More

I am a full time graduate student so I'm on a very fixed budget. However, I'm also very picky when it comes to cars. I knew I wanted a Honda. I knew exactly what body type I wanted, that I wanted a manua budget. However, I'm also very picky when it comes to cars. I knew I wanted a Honda. I knew exactly what body type I wanted, that I wanted a manual, even what years I was looking for and how much I could afford to spend. I walked into Honda East and gave Gary Lewis my "list of demands." He said he'd keep an eye out for me but having been told this same thing by numerous other dealers, I was totally shocked when he called me a few days later and said I needed to come see what he had for me. He not only had he found what I wanted, he found EXACTLY what I wanted AND saved me a lot of money! I definitely would recommend Mr. Lewis and Honda East to anyone looking to buy a new or used car. More

They went out of their way to get us a payment we could deal with. We were so glad we went to Honda East. I am now driving a great new Civic! We were treated very professionally and I got the car I wanted deal with. We were so glad we went to Honda East. I am now driving a great new Civic! We were treated very professionally and I got the car I wanted and the color I like. I tell all my friends that is was a plesant experience. More

Steve was so professional, honest and knowledgeable. He worked very hard to stay within my budget (and did so). He stayed late for me so I did not have to leave work early. He stayed with me during my ti worked very hard to stay within my budget (and did so). He stayed late for me so I did not have to leave work early. He stayed with me during my time with the finance manager. This is my first Honda and I will return to Steve for my next car. I will recommend him very highly to anyone. I rate this dealer so high because of my salesman, Steve. He really puts the customer first. More

the sales people are extremely friendly, knowledgable, and friendly. The salses managers all work very hard to give you the best deal possible with no hassles. The inventory is large with a great divers and friendly. The salses managers all work very hard to give you the best deal possible with no hassles. The inventory is large with a great diversity of models and colors. If they don't have what you want, they will find it and can get it within a couple of days. More