Honda East

Offensive Appraiser - Questionable Sales Tactics I think it is unfair to force me into giving this dealership a star - they deserve zero. Recently, my wife and I began car shopping as she will be I think it is unfair to force me into giving this dealership a star - they deserve zero. Recently, my wife and I began car shopping as she will be replacing her 2013 vehicle. Despite the young Sales rep being reasonably enjoyable to ride around with on a test drive, our experience took a nose dive once we got back and entered the dealership to discuss numbers. The first issue I had was their intent to hide the numbers. While on our test drive, our salesman asked us 'what we'd like our monthly number to be' on the Accord we were trying out. This is not a concern of ours - We would rather understand the numbers in comparison to MSRP and trade, with the monthly numbers being whatever they end up being. Upon return, basically the only numbers they were willing to show was monthly. After requesting the line by line itemized detail, we received hand written numbers of car price and trade. That's sad. The second, and probably most offensive experience came from the man who I assume appraised my wife's car. (note: It has some hail damage on the hood. It is clear as day and we made no attempt to hide anything nor were we asked). He walks up to where we are sitting, hovers above my wife, and asks (in a very condescending way): - "You know that damage is going to cost you, right?" ***my wife looked at me, then looked back and said yes*** - "You know what damage I am talking about don't you." It was offensive and awkward. In fact, I'm a bit disappointed I didn't say something to him at the time. Car dealerships should be working on creating solid relationships for repeat customers. While we were only pondering the idea of a Honda at the time, that experience has convinced us that Honda is not interested in our business. We went down the street to Beechmont Volkswagen/Subaru and were treated like family. I purchased a car two days later and my wife will be buying one soon from the same group. I couldn't be happier about not giving that shady Honda dealership my business. More

Better than I expected I was not sure what to expect from Honda East when I went to test drive a new car. My past experiences from other dealers and what I hear more often t I was not sure what to expect from Honda East when I went to test drive a new car. My past experiences from other dealers and what I hear more often than not from friends and family told me that I should be prepared to be hassled and frustrated. Honda East left me pleasantly surprised. My sales rep was very professional and never once did I feel rushed or pressured to make a decision. When it was time to look at financing, the process was smooth and fast. I never thought I would ever be able to say I had a great experience buying a car, but Honda East made it happen. More

Rude Service We made an offer on a used vehicle that was clean and as advertised, however we were told by the sales rep that they don't just throw numbers around, We made an offer on a used vehicle that was clean and as advertised, however we were told by the sales rep that they don't just throw numbers around, that maybe this wasn't the vehicle for us if that was our offer, and that they don't negotiate unless we used their financing unit to purchase. We were then informed that the list price of the vehicle was their best available price. we got up to leave and thanked Ron for his time to which he said nothing, he couldn't have been more rude, I understand not being able to negotiate on price, but that could have been conveyed in a tactful manner, to talk down to a customer that was there to buy a vehicle and spend a lot of hard earned money was down right insulting and infuriating. Be wary of their financing and their sales reps, I will never recommend Honda East to anyone and I will not be returning for any reason. More

This is the ONLY Honda service department I trust in the Tri State area. Unlike other locations, I have NEVER had a bad experience! After trying (unsuccessfully) to have my car's headlights fixed at anoth Tri State area. Unlike other locations, I have NEVER had a bad experience! After trying (unsuccessfully) to have my car's headlights fixed at another location, I was so glad to find Ricky working at the service department. He made sure my headlights were replaced quickly, and did it with a smile on his face. This visit was the second time he assisted me this week, and I am glad he was there tonight. Always nice to meet someone who really excels at his job. More

My Honda had a problem with the power window. I know that there was a recall for model years 2002 – 2006, but this evidently was a problem before 2002. I personally know of another vehicle from the same year there was a recall for model years 2002 – 2006, but this evidently was a problem before 2002. I personally know of another vehicle from the same year, with the same problem, and I have found numerous examples of the same issue on the internet. I have taken my car to Honda East in Cincinnati on several occasions to try to fix the problem, which started with the driver side power window operating very slowly during cold weather. The first time that I had it there, I was told that it was the window motor, and they ordered a part for me. Once the part came in, I took the car in and it was in the service bay all day. Shortly before the service department closed, I got a call saying that they had misdiagnosed the problem, and that it was a master switch under the dash, and that they would again have to order the part. When I got the car home, it was in worse condition than when I dropped it off, because none of the power door locks were working. I again got a call about a week later that the master switch was in, and again took the car in for service, and again got a call saying that the window was still not fixed, and they had again misdiagnosed the problem. Believe it or not, when I got the car back, yet another thing that had been working when I dropped the car off was now broken. I now have no interior lights in the car unless they are turned on and off manually. They no longer operate with the doors or rear hatch opening. This time, they told me that it was a problem with the wiring harness in the driver side door. When I take my car in for service, I don't expect to get the car back in worse shape than when I left it! More

Found a vehicle I liked with mid 40K mileage. Called this dealer, and made the deal for the vehicle. Here is the first part of the Scam: Dealer falsely advertised a vehicle by 40K miles. The mileage on the dealer, and made the deal for the vehicle. Here is the first part of the Scam: Dealer falsely advertised a vehicle by 40K miles. The mileage on the vehicle was in the mid 80K with matching vin numbers. After giving the dealer all the needed information for financing. Was contacted and told every thing was approved. So made an appointment and picked up the vehicle. After 30 days I had to contact the dealer to get the paper work for the license plates. The title work was finally sent by Federal Express. (3 days after the dealer plate expired) I thought everything was set, until I contacted the bank, to find out about my payment book. Unfortunately they told me they didn't have a record of a loan application from me for this vehicle. Visited a local branch to confirm, and was told it would be turned into the banks fraud department and they would contact the dealership. It was beyond them why they did not have this in there system, this was confirmed at two branch locations in different States Then I am contacted by the salesman: I am told the financing did not go thru. Now seriously: Insurance has already been purchased, licensed plates have been purchased, sales tax has been paid with 3K down. I just want to make the payment..! But I am told by the dealership in an email on 4/29/2013 Quote: One of two things must happen by Wednesday. Either bring the car back or bring a check. If one of these does not happen it will be a legal matter and the police will be called. Unquote" OK Seriously..? I had ran a credit report myself to see what was going on here. The credit report showed no credit checks were ran on my report not until 6 weeks after I purchased the vehicle. But neither credit checks was from the bank I was supposedly approved from, and then turned down by. Spot Delivery Scam, Auto Fraud, Yo Yo Scam, False Advertising, Violations of many consumer protection laws. Call it what you want. This is Bad News, and is a big part of what is wrong with this country! Hopefully the State of Ohio, and the Attorney Generals office will put a stop to this. In the mean while this has become a legal matter. Honda East Cincinnati has done nothing but lied, consumed hours of my time, and caused me serious stress. No one salesman deserves to take the credit, or blame for this. My personal opinion is: This goes all the way up to owners, and upper management. Since not even one will answer my emails. All documents to back the claims in this review are available, and have been filed with the BBB, and the Attorney Generals offices in Indiana, and Ohio. More

My experience in purchasing a new car could not have been easier this time. My family had purchased 2 used Honda Accords prior to my new car purchased in March of this year. Both of those cars are still ru easier this time. My family had purchased 2 used Honda Accords prior to my new car purchased in March of this year. Both of those cars are still running in great condition and were purchased through Jeff Toelke of Honda East. With my new car purchase I called Jeff Toelke to inquire about the event being held in mid March even though I had not planned to buy until later in spring. Jeff Toelke is so easy to talk to and just gives you the straight deal, no fuzzy facts We always have felt he gives the best deal he can, used or new car, and makes the process go as smoothly as possible. I knew the new 2013 Honda Accord was as good a car I could buy for the price, and with my trade-in, I spent a total of 2 visits to the dealership and brought my new car home. Can't beat that! We now have 3 Honda Accords in the family, my husband calls it the fleet. Thanks Jeff Toelke for being a great employee in doing your job at Honda East, they are lucky to have you. And I always share my experience with others. More

My family uses our 2010 Honda Odyssey for our primary transportation of our triplets. We had our passenger door break on Thanksgiving Day. My husband desperately showed up to the dealership at 7am on F transportation of our triplets. We had our passenger door break on Thanksgiving Day. My husband desperately showed up to the dealership at 7am on Friday morning and the service staff was able to quickly look at, diagnose and fix the sliding door in less than 90 minutes...WITHOUT an appointment. They were courteous, professional and went over and above to help our family to keep our primary vehicle working. THANK YOU! This was outstanding customer service and we really appreciate it!! More

I just purchased my second Honda from Honda East and had another great car buying experience! Jeff Toelke was fun and easy to work with and made the entire process seamless. Everyone who helped us was bot another great car buying experience! Jeff Toelke was fun and easy to work with and made the entire process seamless. Everyone who helped us was both friendly and knowledgeable. I had such a great experience that I referred my mom to Jeff and she just bought her first Honda Accord. She couldn't be happier with her Honda and or the way that she was treated as a new customer! I would highly recommend this dealership to anybody looking for a new or used car. More