Honda East

Made It Right! Can't say enough good things about Austin Renner and the his managers at Honda East. We had an issue last year with the AC unit on our 2016 Pilot. I Can't say enough good things about Austin Renner and the his managers at Honda East. We had an issue last year with the AC unit on our 2016 Pilot. It was fixed under warranty, but after the winter, the problems popped up again when we started using AC in the spring. Unfortunately for us, we were now 3,000 miles over the warranty limit. Neither Honda USA or the extended warranty program were inclined to help us with this $2,000+ estimate. Austin went to bat for us, Honda East worked out an acceptable deal for all sides. Going above and beyond for the customer earns my loyalty and business real quick, I'll continue to use Honda East for all my service needs on the Pilot and they'll get first crack the next time we buy a Honda. I highly recommend Honda East. More

Waste of time Scheduled an appointment a week in advance to get my car looked at. Told them what I thought was the problem so that they could be prepared. Took my c Scheduled an appointment a week in advance to get my car looked at. Told them what I thought was the problem so that they could be prepared. Took my car in and they never even got around to looking at it. Very annoyed that I drove an hour for this appointment to not even know if it’s safe to drive my car. They had over 3 hours to run 1 test and didn’t even manage that. Don’t do business here!!! More

poor people skills I submitted a request for info and Tim Meador responded as did I. I got a better offer and bought at a better dealer I was nice and told time I alread I submitted a request for info and Tim Meador responded as did I. I got a better offer and bought at a better dealer I was nice and told time I already bought I had a better price and then he called me a lier wow really ok so I sent him a pic of the deal and the collage grad rebate and he tells me there is no such thing wow again learn your product and incentives Tim I will make sure everyone I know doesn't buy here this is very poor guest service More

positive buying experience, kind staff especially Bob Shafer We do not buy cars that often but know enough to recognize a professional who care about and enjoys their work as well as helping folks purchase a qua We do not buy cars that often but know enough to recognize a professional who care about and enjoys their work as well as helping folks purchase a quality vehicle-2017 Toyota XLE Hybird-at a fair price and excellent financing. We appreciate Bob Shafer and Honda East staff for their no pressure sales approach. More

Horrible service department I had a good experience buying my car from Honda East but their service department is not good. I've taken my car in 4 times so far for 1 problems. Th I had a good experience buying my car from Honda East but their service department is not good. I've taken my car in 4 times so far for 1 problems. The first issue is my gas lid latch keeps breaking. I explained to the technician that the problem is the component on the car gets stuck and wont turn, then when I try to open the lid the piece on the lid breaks. So they order just the part on the lid. No one calls me to let me know the part is in. A week later I call to ask if the part is in, it is. I take my car in they replace the part and I'm on my way, Couple months later it's broke again (they didn't replace the part on the car that's actually bad) I take it in and explain the issue again. They order parts, don't call me (again) I have to call and ask if parts are in, they are. My wife takes the car in (I'm at work) and they make her wait 20 min to let her know that the lid is the wrong color (I don't need a lid) and they need to send it to paint. I call the operator (no answer) I call the service department (no answer) I call the manager (no answer) I finally end up venting to some poor women in sales and she gets me in contact with someone from service who gives me a bunch of excuses and takes no responsibility at all. I'm going to see if they fix this and then I'm going somewhere else. More

Great service start to finish !! I am driving my 5th car from Honda East - I have had the pleasure of working with Chad Brown and Bob Shafer and they have made my experience in leasi I am driving my 5th car from Honda East - I have had the pleasure of working with Chad Brown and Bob Shafer and they have made my experience in leasing a new car a pleasure. They make me feel comfortable and I trust that they will do all they can to assure that when I leave I am a very satisfied customer - and they did just that!! More

Honest sales It is the second Accord I buy from East Honda. Both ocassions salesmen do not push the sale. I was not pressured to buy extra services/"packages" It is the second Accord I buy from East Honda. Both ocassions salesmen do not push the sale. I was not pressured to buy extra services/"packages" I do not need like the from the other dealer near 75. More

Great team After going to 2 other dealerships and getting lowballed on my trade in, these guys did right by me. Friendly, helpful staff. Great service and price. After going to 2 other dealerships and getting lowballed on my trade in, these guys did right by me. Friendly, helpful staff. Great service and price. Ignore the other Honda places if you're in the market for one in the Cincinnati area. Go to Honda East. More

Not as easy as I'd hoped...but issues were resolved The purchase had major ups and downs. But all was good in the end. Why does car buying have to be so difficult? I'm happy with the vehicle and price The purchase had major ups and downs. But all was good in the end. Why does car buying have to be so difficult? I'm happy with the vehicle and price we ended up with, but wish that it could have been a happy easy process throughout. I definitely felt like games were being played. I'm so over that. Alas, I don't think that is specific to this dealer. The majority of the folks we worked with were friendly. More

former loyal buyer We have purchased four cars at honda east, including an SUV that my daughter leased there. After a year, the struts went bad and the service departmen We have purchased four cars at honda east, including an SUV that my daughter leased there. After a year, the struts went bad and the service department was reluctant to make the repair, which was a warranty item.They later had no choice but to own up to the fact that struts were faulty. Furthermore, they did not supply a loaner for a repair that took several hours to complete. I will not purchase any more cars at this dealer. More