Honda City

FIT purchase was based on previous Civic service. I received great service here on a 2004 Civic that I purchased elsewhere. Remembering the spontaneous service and customer care experience (LOVE the n I received great service here on a 2004 Civic that I purchased elsewhere. Remembering the spontaneous service and customer care experience (LOVE the new service center!) there wasn't a question about choosing Honda City for my 2017 FIT purchase. Mike A. was GREAT from the beginning to the end of the purchase process. All questions were answered, I didn't feel anxiety, and I have an affordable car that I can park easily in Manhattan. More

Great Service Center This is now my second time to this service center. The people here have been nothing but pleasant. The first time I came in for the 60k mile package. This is now my second time to this service center. The people here have been nothing but pleasant. The first time I came in for the 60k mile package. The replaced or topped off all the fluids and gave some suggestions for maintenance. What amazed me was that the salesperson took time to explain every part of the inspection report. From the condition of the brake fluid to replacing the pcv. Today I'm here for the NY State inspection and it took about an hour. Both times I've been here they are friendly and understanding. I would definitely come back for more major car maintenance milestones. More

Customer Care! Second time around for me, and it was even better this time! The people are knowledgeable about your Honda, and never hard sell anything! The quicknes Second time around for me, and it was even better this time! The people are knowledgeable about your Honda, and never hard sell anything! The quickness in which my car was serviced was amazing. The comfortable waiting area made it even more enjoyable. I know I chose a quality car because of the support system that surrounds it. From here on out, I will choose Honda as my car. What a refreshing change! Loved every aspect of the experience! Truly professional! More

Positive experience Good service center. Clean and comfoetable waiting area. Ralph's very professional and all-around great guy I will definitely be back to this service Good service center. Clean and comfoetable waiting area. Ralph's very professional and all-around great guy I will definitely be back to this service center. More

Excellenr service! Ralph and the Service team are very friendly and consummate professionals, Honda should be proud to have them as employees they are a total Contrast t Ralph and the Service team are very friendly and consummate professionals, Honda should be proud to have them as employees they are a total Contrast to the dealership. More

Super great service I have been working with Ralph for many years, he is a true professional and all-around great guy I will definitely be back to service my other cars I have been working with Ralph for many years, he is a true professional and all-around great guy I will definitely be back to service my other cars More

AH-mazing This service center is just amazing! Friendly staff, clean atmosphere, complimentary snacks and coffee. Just a great place to have your Honda servic This service center is just amazing! Friendly staff, clean atmosphere, complimentary snacks and coffee. Just a great place to have your Honda serviced! Keep up the great work guys! More

Best Experience in Service Servicing experience of my CR-V here is very pleasant. Starting from greeting to out with a smiley face. I'm happy. After servicing of my car, I drove Servicing experience of my CR-V here is very pleasant. Starting from greeting to out with a smiley face. I'm happy. After servicing of my car, I drove almost 300 miles to get my setisfaction back on Honda. I'm happy with it. More

The best service center ! Greg B. And Tommy S. are the best service professionals ! They go out of their way to make sure their customers are happy. Wouldn't go anywhere e Greg B. And Tommy S. are the best service professionals ! They go out of their way to make sure their customers are happy. Wouldn't go anywhere else. Alex and Joanne S. More

The most horrific experience ever! I will never purchase a vehicle from Honda City ever again. First, they say they have no hidden fees but xxx has dealer fees & don't go to "them." Whe I will never purchase a vehicle from Honda City ever again. First, they say they have no hidden fees but xxx has dealer fees & don't go to "them." When we made the offer on the Civic which we saw on the internet, they said they would have to add almost $1000 for the certification. What?? The car is already certified! Then they wanted us to finance the car but my son saved up and we wanted to pay cash/check. So of course, the salesman has to ask the mgr if they would accept the offer. He came back and accepted, but you had to take the car "today." I reluctantly said yes. That was my first mistake. He said it wouldn't take long. We can do insurance via phone right now. HA! After 3 hours of him going back and forth with DMV & insurance, we were starved. We kept thinking, how much longer could it really be? He said it should only take another hour. We thought he was joking but sadly, he wasn't. We left, got something to eat, came back, and still took another half hour. I DONT GET IT EITHER! I live 15 min. away -- had I known, I could have come back 10x! So it's now night time & we take the car. The next morning we realize the windshield has a chip, the handbook is missing, there's another key from another car in the vehicle, (oh- did I mention that we only have 1 key & they owed us another key?). Coincidentally, we are driving to another state early in the morning. As soon as they were opened, I called the dealer tells us that we have to come back to show them the chip right away. The sooner, the better. When I got back (after paying tolls 2x), they did give me the car handbook, 2nd key (which they wanted to charge me $300 for), and made an appointment for someone to fill in the chip. In the certification documents, this chip should have been fixed before delivery & I should automatically get 2 keys (not just 1). For this I think it was reasonable to ask for a free oil change or 2, no? The manager didn't think so. After arguing back and forth about how he can't do this and that the service shop is separate from the dealership, he reluctantly handed me a free voucher for 1 oil change. He was so nasty. The whole experience was horrific. The salesman didn't know the car and the manager was rude and disrespectful. This was 2 months ago and I regret every minute. If they tell you to do something right now, walk away. I should have went with my gut. And two months later, I purchased another pre-owned vehicle at Infiniti in St. James/Nesconset. What a fantastic experience! No one was rude...why would they be? In my lifetime, I have purchased Dodge, 3 Infinitis, Audi, BMW, Honda Pilot, and several others. This was, by FAR, the worst experience I have ever had in buying a vehicle. More