Honda City

Good luck trying to get a Recall taken care of!!! Needed some recall work done on my Honda Odyssey. I called this dealer, since I'd bought this vehicle from them, and couldn't even get anyone there t Needed some recall work done on my Honda Odyssey. I called this dealer, since I'd bought this vehicle from them, and couldn't even get anyone there to call me back! Called once, they sent me to a voicemail box that asked for all of my information. Didn't get a call back at all. I then called the Service Area, and spoke to a Customer Service Rep. She wound up taking all of my information, and said that a "Service Advisor would get back to me as soon as they were free". Well, needless to say - it's a few days later, and I'm still waiting for this call back! No one called me back at all! This really irritated me, especially since this recall was related to an issue with the Vehicle's braking system (VSA) -- which puts me and my children at risk!! I wanted to get this taken care of ASAP, but it's apparently not possible to get this done at Honda City. So anyway, went ahead and called another Honda dealer (Millennium Honda, in Hempstead) to see if they could do this recall work for me. I was pleasantly surprised when it took me literally less than 5 minutes to make an appointment, and when they agreed to take my car in within the next couple of days. It was SO easy to make an appointment, and and the appointment time given to me was SO convenient. I really appreciated that. In addition, on the day of the appointment - I wanted to have the work done a little earlier in the day. They accommodated me and were able to take care of it! They were the COMPLETE opposite of what I experienced in trying to get this work done at Honda City. Unfortunately, the poor experience in this service area has given me a reason to try another dealer. We're going to get our Service done there instead, and will be purchasing our next Honda there as well. I'm posting this out there, in the hope they do a better job at Customer Service, especially as it relates to getting a Safety Recall taken care of! More

No Games Lamont and Alistair were very helpful and responsive to my shopping needs. The quickly came up with a very reasonable price without all the games you Lamont and Alistair were very helpful and responsive to my shopping needs. The quickly came up with a very reasonable price without all the games you would witness at other dealerships. We had a deal a few minutes after the test drive. More

Great work and customer service I made an appointment at the service center. Whoever answered the phone was polite and accommodating! The service dept staff was very professional and I made an appointment at the service center. Whoever answered the phone was polite and accommodating! The service dept staff was very professional and polite. I was in and out before I knew it. The service advisors are amazing and take there time with you. More

Excellent fast service Great Experience shopping at Honda City. Got a great deal on a Honda pilot and got great service from Reda Bouattoura who really knew his stuff. Would Great Experience shopping at Honda City. Got a great deal on a Honda pilot and got great service from Reda Bouattoura who really knew his stuff. Would definitely recommend to anyone looking to buy a new Honda! More

superb I visited this dealership just to try out new CR-V ,and sales person was Reggie VanWroten. Not only that he was happy just to show me new cars,but he I visited this dealership just to try out new CR-V ,and sales person was Reggie VanWroten. Not only that he was happy just to show me new cars,but he asked me about my life,work and driving habits and knew exactly what I needed from the car.He spent good amount of time with me and did everything to help me decide what car suits me best.Reggie is patient, knowledgeable and stayed nice and sweet even though I did not purchase vehicle from him.Car I had my heart set on didn't satisfied me,but experience was wonderful and I would highly recommend Reggie VanWroten and this dealership to anyone who is considering buying a car .I would rated 10 stars thanks to Reggie! More

Wonderful Experience - Excellent Customer Service I went to Honda City to help my parents buy a Civic. We dealt with Debbie Edelsen (Salesperson) and Marie Iacono (Finance Officer). We couldn't have I went to Honda City to help my parents buy a Civic. We dealt with Debbie Edelsen (Salesperson) and Marie Iacono (Finance Officer). We couldn't have had a better experience. My parents' were rear-ended and their car was totaled - so they needed a replacement vehicle ASAP. They were also extremely shaken up by the accident and very anxious during the "new car buying process". After visiting numerous car dealers - we ended up choosing Honda City, primarily because of Debbie and Marie. They were so incredibly patient and understanding with my parents (English is their second language). They weren't pushy in any way and helped walk my parents through the process as painlessly as possible. My mother thought that she would never be comfortable driving again - but Debbie spent so much time explaining the ins and outs of the car so thoroughly, that it worked wonders. She treated my parents like they were her own. My parents now absolutely love their Civic. We all highly recommend Honda City and, especially, Debbie and Marie. More

So helpful I've always been wary of car dealerships, to many bad experiences in the past ..... That being said I took my Honda Accord in for service at Honda cit I've always been wary of car dealerships, to many bad experiences in the past ..... That being said I took my Honda Accord in for service at Honda city I was met by service advisor, Teresa .. She made me feel at home she took the time to explain everything that was being done, she was extremely professional I explained to her how time was an issue for me and I needed to be at a meeting within an hour or so and she expedited my car got me out in 30 minutes !!!! Definitely recommend Honda city and Teresa you have a customer for life thank you ! More

Decent dealership, horrible service department Bought my wife's car here in 2012. Sales guys are willing to negotiate and I was able to get a great deal on the trade in and the new CRV. The service Bought my wife's car here in 2012. Sales guys are willing to negotiate and I was able to get a great deal on the trade in and the new CRV. The service department is a differerent story. Prices are too high and they'll argue over every little thing. Had to fight with them to fix the A/C while the car was still under warranty. They wanted $525 to replace a side view mirror. $55 to plug a tire and the list goes on. Always trying to upsell. In short, get a new car here, but STAY AWAY FROM THE SERVICE DEPARTMENT. More

Great Experience Great Car Great Salesman Honda City made everything simple. I had a car that I was financing which I wanted to trade in to lease a new Honda. I was not only impressed by the v Honda City made everything simple. I had a car that I was financing which I wanted to trade in to lease a new Honda. I was not only impressed by the vehicle I was completely super impressed with the level of honesty by the salesman. How many times have you gone to dealerships and it's the same old story. 1 person tells you one thing while the other wants to do everything in their power to lose you as a customer. The experience at Honda City was exactly what I wanted. If you want a Honda and you want an honest salesman go to Honda City. Please ask for Reda Bouattoura. You won't be disappointed with the level of honesty and professionalism. Highly Recommended! More

Test Drive I was between 3 different cars and needed to test drive. I met with Cesar Bisono who knew everything there is to know about a Honda Accord. Although I I was between 3 different cars and needed to test drive. I met with Cesar Bisono who knew everything there is to know about a Honda Accord. Although I did not ultimately buy a Honda, I felt my experience with Cesar was excellent. Cesar is a true professional, who really knows his business. More