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Honda Cars of Bellevue - Service Center

Bellevue, NE

4.4
143 Reviews

143 Reviews of Honda Cars of Bellevue - Service Center

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March 15, 2025

The service lady was rude and unprofessional. She tried to use aftermarket products on my car without asking me. You go to the dealership for Honda/Acura parts not after market. I am not sure More

by mdaiken12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terri Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Honda Cars of Bellevue responded

I apologize that we did not have a factory air filter for your 2016 Acura MDX. We do not stock Acura air filters for that year/model because we do not see them in our service department very often. So, we offered you an aftermarket one. We always use factory parts when possible, but as a Honda dealer we do not stock a lot of Acura parts. As far as your tire rotation, it is no longer the case that they should be hand tightened. Terri tried to explain to you that wheels are now tightened using a special Torx Wrench that prevents the wheels from warping. It's very important to make sure the lug nuts are fully tightened to ensure the lug nuts do not work themselves loose causing the tire to potentially come off. That's why a Torx Wrench is now used.

Mar 20, 2025 -

mdaiken12 responded

I was not offered the after market one. I was not given the choice. I would have not accepted any after market product for my car! As for the tire rotation - I asked for hand tightened and was told you could honor that request! It was not given. Otherwise I would have left. If you don’t work on Acura then you should have accepted my car. Acura is a Honda.

February 16, 2025

I have had excellent customer care from Terri and her team since I started using her team in 2022. HI highly recommend Honda Cars of Bellevue for Arura or Honda service, More

by Roy Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Honda Cars of Bellevue responded

Thank you so much for the great review!

February 04, 2025

Took a little bit to get in for some recall repairs. But once we got in, service took about 1.5 hours for 2 recall repairs, software update and they even washed the car! Great experience 👍 More

by ANA Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Brock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Honda Cars of Bellevue responded

Thank you so much for the reivew!

December 12, 2024

I have always had polite and timely responses. We’ve purchased all our cars from this dealership. More

by smjenson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Brock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Honda Cars of Bellevue responded

Thank you so much for the great review!

November 29, 2024

When the other Omaha Honda dealer could not repair the recall issue with my 2024CRV until Dec 31, I called Honda Cats of Believue and had my repair schedule and completed the day after I contacted them. P More

by rouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Have purchased 5Hondas here and always have them serviced here. Would not go anywhere else. Pat and service team are the best! More

by Repeat Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Brock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Honda Cars of Bellevue responded

Thank you so much for the great review!

July 25, 2024

I always take my SUV to them but today was very frustrating for my husband. A simple oil change took almost 3 hours with no communication from the service staff until it was time for them to rotate More

by Klrunnergirl87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Jul 26, 2024 -

Honda Cars of Bellevue responded

I apologize for the longer than normal time for an oil change.

July 15, 2024

I have been coming to this dealership on and off since 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had origi More

by Mattmurrayyyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Unger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Honda Cars of Bellevue responded

I'm sorry to hear your lower engine shield came off. As you pointed out, the work we performed on your vehicle was over 9 months ago. If the engine shield had not been installed correctly, it would have come off long before now. You stated you heard a loud pop; you most likely ran over something that tore the engine shield off. I'm assuming something similar happened when we replaced it the last time. We have not seen your vehicle at all since that repair 9 months ago. The last time we did a maintenance on your vehicle was November of 2022. This would be something you could claim on your insurance.

May 07, 2024

Did not have an appointment for an oil change and tire rotation was able to get in and out in approximately 90 minutes More

by Tjv2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Honda Cars of Bellevue responded

Thank you so much for the great review!

May 02, 2024

The work done was great and the service advisor was both very friendly and helpful More

by maddy.roum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Gundersen
May 03, 2024 -

Honda Cars of Bellevue responded

Thank you so much for the great review!

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