Honda Cars of Bellevue - Service Center

Mr Brock: When I made my appointment I clairified that I would be waiting. I also appreciate that you sent me multiple reminders this last week of my appointment today (most recent on is below) I ar I would be waiting. I also appreciate that you sent me multiple reminders this last week of my appointment today (most recent on is below) I arrived 15 minutes early today just to be told I would have to leave the car because they just accepted a bunch of cars yesterday. I arranged my whole day around the early appointment and waiting as originally setup - just to be told I could not wait and the cars just received yesterday moved ahead of my appointment made a week ago... no sorry..no offer for an alternate car... just the cars received yesterday are a priority  Very bad customer service experience  I hope the feedback may help the next customer's experience More

The service lady was rude and unprofessional. She tried to use aftermarket products on my car without asking me. You go to the dealership for Honda/Acura parts not after market. I am not sure She tried to use aftermarket products on my car without asking me. You go to the dealership for Honda/Acura parts not after market. I am not sure if they did all the services they said. My car was sitting out in the lot for 25 minutes before they came to get me. Also, there is a certain way to rotate my tires, and I need to tighten my hand. That was not followed. They will be hearing from me if they warped my rotors. More

I have had excellent customer care from Terri and her team since I started using her team in 2022. HI highly recommend Honda Cars of Bellevue for Arura or Honda service, team since I started using her team in 2022. HI highly recommend Honda Cars of Bellevue for Arura or Honda service, More

Took a little bit to get in for some recall repairs. But once we got in, service took about 1.5 hours for 2 recall repairs, software update and they even washed the car! Great experience 👍 But once we got in, service took about 1.5 hours for 2 recall repairs, software update and they even washed the car! Great experience 👍 More

I have always had polite and timely responses. We’ve purchased all our cars from this dealership. We’ve purchased all our cars from this dealership. More

Have purchased 5Hondas here and always have them serviced here. Would not go anywhere else. Pat and service team are the best! here. Would not go anywhere else. Pat and service team are the best! More

I always take my SUV to them but today was very frustrating for my husband. A simple oil change took almost 3 hours with no communication from the service staff until it was time for them to rotate frustrating for my husband. A simple oil change took almost 3 hours with no communication from the service staff until it was time for them to rotate the tires. Very disappointing. More

I have been coming to this dealership on and off since 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had origi 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had originally said about 2 weeks, which I understand because there can always be hiccups. I think I spent about $1,500 all together for parts and labor which I thought was a little crazy but oh well, needed to be done! 9 months later I’m driving down the interstate with my wife and dogs and heard a loud pop, looked in the review and the lips flying off. I call the next day they are open to see what can be done and I get told the person that did my last oil change must of not put it on correctly and to go ask them if they did. They also told me that they will not pay for any parts or labor. Disappointment is an understatement. Unless you absolutely have to I recommend not bringing or buying any vehicles from this dealership. More