Honda Cars of Bellevue

This dealer sold me a 2025, $50k+ vehicle. At delivery time the rear hatch wouldn't open, but we were told to ignore it because 'it was probably just a low battery, the car had been sitting to At delivery time the rear hatch wouldn't open, but we were told to ignore it because 'it was probably just a low battery, the car had been sitting too long'. The car turned out to have 6 individual failures, all seemingly related to the electrical system. Three trips to the dealership later and 'they reset the system' (not sure if Honda calls theirs 'Accessory Control Module, but it's that). After 6 weeks of ownership the power steering shut off 6 times in one ten-minute drive. I called the dealer with yet another problem, and they first *told me to drive the car to them*. I was told to drive the car with power steering failing. I told them that even suggesting that opens them to liability, and they recanted and said to have it towed in. Now the fun part: This would be the fourth trip to the dealership in 6 weeks, and they refused to give me a loaner vehicle. I'm beyond busy, have multiple kids, etc: I'm just supposed to not have a car while they 'look into it'. Unacceptable. I've purchased two new Honda's from them, but I'll never set foot on their lot again. This is what happens when nepo babies take over businesses: Matthew S. has built NOTHING in his life, but his family ran the business so he gets to! I called and asked to speak to the GM and the exact words from the front desk were, "He doesn't accept calls from customers; you can leave him a message and he may call you back". Aka someone who knows literally nothing about actually serving customers, he only knows how to run a family business into the ground. More

I have always had polite and timely responses. We’ve purchased all our cars from this dealership. We’ve purchased all our cars from this dealership. More

The whole experience went very smoothly at this dealership. I would greatly recommend Honda Cars of Bellevue dealership. I would greatly recommend Honda Cars of Bellevue More

Have purchased 5Hondas here and always have them serviced here. Would not go anywhere else. Pat and service team are the best! here. Would not go anywhere else. Pat and service team are the best! More

Quick and friendly service. We conducted our business in two hours from setting foot into the dealership. Sales and Finance reps made our experience easy and headache-free. We conducted our business in two hours from setting foot into the dealership. Sales and Finance reps made our experience easy and headache-free. More

I came into the dealership on a whim on July 3, 2024. I left three hours later with a new Honda Civic Touring. This was the best, calmest, easiest car buying experience I’ve ever had. Chris is lovely to I left three hours later with a new Honda Civic Touring. This was the best, calmest, easiest car buying experience I’ve ever had. Chris is lovely to work with!!!! More

Very helpful and friendly staff, attentive to my needs and willing to work with me and willing to work with me More

I always take my SUV to them but today was very frustrating for my husband. A simple oil change took almost 3 hours with no communication from the service staff until it was time for them to rotate frustrating for my husband. A simple oil change took almost 3 hours with no communication from the service staff until it was time for them to rotate the tires. Very disappointing. More

I have been coming to this dealership on and off since 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had origi 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had originally said about 2 weeks, which I understand because there can always be hiccups. I think I spent about $1,500 all together for parts and labor which I thought was a little crazy but oh well, needed to be done! 9 months later I’m driving down the interstate with my wife and dogs and heard a loud pop, looked in the review and the lips flying off. I call the next day they are open to see what can be done and I get told the person that did my last oil change must of not put it on correctly and to go ask them if they did. They also told me that they will not pay for any parts or labor. Disappointment is an understatement. Unless you absolutely have to I recommend not bringing or buying any vehicles from this dealership. More