Homer Skelton Ford

Expects customers to leave vehicle for two weeks for service, claims they cannot get parts while other area dealers have no trouble obtaining parts. I have purchased my last vehicle from this dealer. service, claims they cannot get parts while other area dealers have no trouble obtaining parts. I have purchased my last vehicle from this dealer. More

We drove from Missouri to Mississippi to look at and ultimately buy a 2020 F150 from Homer Skelton Ford in Olive Branch, MS. The experience while we were at the dealership (test drive, paperwork, asking ultimately buy a 2020 F150 from Homer Skelton Ford in Olive Branch, MS. The experience while we were at the dealership (test drive, paperwork, asking questions, etc) was extremely smooth. So smooth in fact that we rated our salesman with 5/5 stars on their website. He & the finance manager we worked with answered all of our questions and made us feel very comfortable and welcome. We believed they were answering all of our questions honestly and to the best of their abilities. However, the experiences we have had with the dealership after purchasing the truck have been 2 stars at best. Since we left the dealership with the truck there have been things that have come up and it turns out our salesman and the finance manager were telling us the answers to our questions that we wanted to hear, instead of telling us the truth. Their top priority was to smoothly make the sale no matter what they had to say to make it happen. The one thing we were promised and that we got was a full tank of gas before we left with the truck. This was written down in our paperwork so this promise was fulfilled. We were told this truck had a 3.73 rear end gear ratio. We were told this in text (we still have proof) and our salesman verbally confirmed this during the test drive. After returning home with the truck, we realized the truck has a 3.55 rear end ratio, as displayed on the rear end label. The salesman obviously did not know what he was talking about when he was answering our question and just said what we wanted to hear. We were also promised by our finance manager while at the dealership that he would overnight us a second 7-day temp tag when our first tag was due to expire. This was needed because all of the paperwork from Mississippi would not be ready for us to register the vehicle in Missouri for 2+ weeks. He told us twice he was working on it and getting it sent. We then went above him to a manager who had said there were no requests for us to get a second temp tag and he himself was the one who overnighted it to us. While at the dealership we were also told by both our salesman and finance manager that our spare key would be mailed to us after all of the loan paperwork was completed (~ 2 weeks). Two weeks pass, the loan paperwork is all completed and we never got a spare key. We reached out to the salesman, finance manager and the manager we had dealt with previously. After being given the run around from the finance manager and the other manager, stating "they'll look into it and get back to us", our salesman was finally the one who asked who promised us a spare (he did, verbally, as did the finance manager) and then proceeded to say that he would never tell someone there is a spare key if there isn't one listed in the spreadsheet. So apparently, we will not be receiving a spare key after all. We also were promised floor mats. While we were pulling out of the dealership with the truck, we noticed there were no floor mats. We asked for floor mats and our salesman said basically, "what you see is what you get" and then asked if we wanted him to take floor mats out of a different truck they still had for sale on the lot. We obviously said yes. He told us he had to finish up a trade-in but had us park next to another F150 for sale. This was about 30 minutes prior to the dealership closing and we still had a 3 hour drive home. We sat there until they closed and all of the employees were leaving the dealership and driving past us. Who was the last person the leave the dealership and drive right past us, sitting were he told us to park? OUR SALESMAN. So, we waited around for absolutely nothing. He never contacted us to apologize, to say that he forgot we were waiting, nothing. All of these verbal promises were made and since it wasn't written down, the dealership is not required to make good on any of them! And obviously, this dealership won't. If you take one thing from this review, please let it be to MAKE SURE EVERYTHING IS WRITTEN DOWN! We have unfortunately learned our lesson the hard way. More

Very helpful in my search for a vehicle. Everyone was courteous and professional. My experience was very satisfying and relaxing. Everyone was courteous and professional. My experience was very satisfying and relaxing. More

The service department at Homer Skelton Ford is great. They make sure you are taken care of and send you on your way in a reasonable time. They make sure you are taken care of and send you on your way in a reasonable time. More

Good communications from service writer Rachel and Steve the service manger. They did an excellent job keeping me informed and very helpful thru the service process. Thank you Steve and Rachel the service manger. They did an excellent job keeping me informed and very helpful thru the service process. Thank you Steve and Rachel More

Employees were exceptionally friendly and knowledgeable. Got my truck in and out in a very timely manner. Got my truck in and out in a very timely manner. More

Mrs Staci Mixson was amazing she has awesome attitude and can tell she loves her job she told me that I was going to leave in my dream car no matter what and I did can tell she loves her job she told me that I was going to leave in my dream car no matter what and I did More

Homer Skelton was very helpful in doing business. My salesman Adrian was great and upfront about the truck that I was purchasing. I will do business here again. My salesman Adrian was great and upfront about the truck that I was purchasing. I will do business here again. More

Staci Staci was exceptional! ! She was personable, professional and she went above and beyond to make us feel like more than just a paycheck. The process was smooth, easy and her ! She was personable, professional and she went above and beyond to make us feel like more than just a paycheck. The process was smooth, easy and her personality made it all worth the purchase. On a scale of one to ten, Staci is definitely an 11!! More

Friendly And Prompt Staff They Did A great job at making me and my mother feel comfortable and they provided a easy experience me and my mother feel comfortable and they provided a easy experience More