Homer Skelton Ford

On Saturday July 14, 2012 at 12:00 noon my wife and I On Saturday July 14, 2012 at 12:00 noon my wife and I arrived at Homer Skelton Ford from Jonesboro, AR. We were greeted by to young ladies behind th On Saturday July 14, 2012 at 12:00 noon my wife and I arrived at Homer Skelton Ford from Jonesboro, AR. We were greeted by to young ladies behind the desk at the front door. They did not introduce themselves they just asked me if they could help me. I told them that I had been talking to Amber Stepp about the 2003 Lexus RX300. I than was told that Amber had the day off and that she would get someone else to help me. I was told to have a seat and wait. After waiting 20 minutes a young lady from the internet department shows up and says she can help. I did not get her name. She told me that the 2003 Lexus was not on the lot. She said if I made an appointment that they would of made sure it was on the lot. When I spoke with Amber on the phone she never told me the car was not on the lot or that I had to have an appointment. So this sales person said she would double check. Another 20 minutes went by and than we were greeted by Amber Stepp. When she introduced herself it was like I walked into the DMV. She had no smile and conducted herself in a way that made me feel like I was trespassing. She spoke in policy and was dry and impersonal. She told me if made an appointment I could of seen the Lexus. She said for us to wait at the front tables and help ourselves to the coffee it was free. The coffee machine had a large out of order sign easily seen from where we were standing. My wife said to me "lets just go." I told her no, and we will see what other vehicles she has that she can show us. Amber comes out 30 minutes later and shows a 2006 Toyota Highlander. We test drive the vehicle and we liked it very much. The only thing she said while we were driving the car was driving directions she would not try to get to know us and her communication was not helpful for one who is in customer service. We got back to the dealership and were told we had to wait again. Another 30 minutes went by and we were passed off to Kenneith Oatis. Kennie Oatis greeted us with a smile from ear to ear. He made me feel welcome. My wife was impressed by his manners. Right away we connected with him. Kennie put together a proposal from us and submitted it to Craig Crews. Craig told Kennie that our trade would be worth $2500. Our vehicle was a 2001 Toyota RAV4. Kelly Bluebook trade-in value on the car was over $6000 in great condition. I was told by Amber Step and Kennie that Homer Skelton would match that price. After further haggling I showed them I had a printout of the trade in value from the KBB instant quote for $4747 and Kennie said that would work. Kennie than takes this quote to Craig Crews. As I am sitting at the desk talking to my wife Craig Crews comes swiftly into the office, does not introduce himself and slams down his paperwork in my face and demands why I can't accept his offer of $2500. Immediately I take this action as a personal mental assault against me and my wife. My heart is pounding rapidly as my adrenalin is flowing. My wife senses that I am upset and reaches over and touches my leg and says its ok. I hold my tongue. I did not respond. I just sat there, shocked that this was happening. I have been in customer service for over 25 years and never experienced anything like this at all. I could tell Kennie was shocked at Craig's actions as well. Kennie told him i need more money for the trade-in. Craig Crews response was a lecture to us why he could not give me what I was asking and promised. Craig walked out and came back with an offer of $3500 for the trade. He again insulted me and try to accuse me for trashing my vehicle even when there was a clean carfax report. He took my keys to the RAV4 and said he would go look at it again. When he came back he told Kennie $3500 or no sale. It was now 2:45pm. As I walk out of the building I turned to my wife and said "WOW" I have never felt such a cold mean spirit as that man Craig Crews. I wished I could of made the sale for Kennie, I just couldn't do it. We left and went to Performance Toyota. They had a 2007 Toyota Highlander with half the miles for the same price. We traded the Rav4 for $4500. The sales team there was professional, personal, and treated us like we were a special guest. They comunicated as a team and won me over. Th free Starbucks coffee was great. More

I would not recommend this dealership to anyone as they are not forthright with their customers. My husband & I were interested in a vehicle we found on the internet at Homer Skelton Ford. We spoke with are not forthright with their customers. My husband & I were interested in a vehicle we found on the internet at Homer Skelton Ford. We spoke with Kimberly in Internet Sales & with Mike McKinnie, a salesman. During our phone calls, I asked both Kimberly & Mike to personally inspect the truck & let us know what kind of condition it was in as you cannot tell a lot from internet pictures & we live 3 1/2 hours away from their dealership. They both assured me that they personally went out and inspected the truck and that it was in excellent condition. We agreed on price, made an appointment, & drove 3 1/2 hours on their word with intentions of buying the truck. When we got there, we waited in the parking lot for 15 to 20 minutes & the salesman never came out to even greet us. The truck had small dents, touched-up paint in several spots, the chrome was rubbed completely off the top of the grill guard in the front, the top of the cab was covered in scratches, the interior had stains in it, and the tires were shot. In summary, we wasted an 8-hour day and over $120 in gas. Although they were very friendly over the phone, they were very dishonest people. More

I have to say Homer Skeleton Ford, Olive Branch, MS was the only dealer that would go above and beyond the limits of helping me get financed with my very first brand new car ever. I bought a 2012 Ford Fusi the only dealer that would go above and beyond the limits of helping me get financed with my very first brand new car ever. I bought a 2012 Ford Fusion and they did not try to charge me outrageous fees or nothing. They were able to get me financed with Ford Motor Co., which is hard to do these days unless you have perfect credit and I did not since I went through a nasty divorce. However, I was a previous FMC customer and FMC took a chance on me and thank you HSF and FMC, you will not regret this deal. Overall, Homer Skeleton Ford Olive Branch, proved to me that they do "Whatever it takes" to help a person in a need of a car. I would recommend you go to HSF in Olive Branch and see Joey Walsh and the finance Manager Brian Chapman and the team, they will help you to the best of their abilities. I'm proof of just that. GO HOMER SKELETON FORD, OLIVE BRANCH, MS U ROCK!!!!! More

This car buying experience was good. We dropped by the dealer earlier in the day and Joey walked down to the Mustang area to introduce himself. He also gave us a business card and told us to call him if dealer earlier in the day and Joey walked down to the Mustang area to introduce himself. He also gave us a business card and told us to call him if we needed anything. We returned later in the day and we purchased a new Mustang. More

I recently purchased a new f150 from Homer Skelton Ford . The price was the lowest I found and have me an appraisal without seeing my truck which was in a shop getting worked on! Did the deal and returned a The price was the lowest I found and have me an appraisal without seeing my truck which was in a shop getting worked on! Did the deal and returned a week later with my trade expecting to get the run around and a lower trade in than quoted . Not the case at all ! They honored there quote and actually because of a paperwork error gave me more on the trade to offset their error ! Honesty and a good price are hard to find these days and Homer Skelton Ford has both!!!! More

We have purchased 2 new vehicles from Homer Skelton Ford and have had them provide all the service for 4 vehicles. Every employee is professional, plesant, helpful, and makes you feel like they really appr and have had them provide all the service for 4 vehicles. Every employee is professional, plesant, helpful, and makes you feel like they really appreciate your business. More

I stopped in to ask about a certain car. The people that I met were very friendly and I took the car for a test drive with Bernie. I left happily driving my new car after Rusty did a lot of figuring. T I met were very friendly and I took the car for a test drive with Bernie. I left happily driving my new car after Rusty did a lot of figuring. The price was right and I am happy with my new Ford Focus. I was overall a good expience from meeting the young salesman to taking with Bernie, to planning with Rusty. Thank you. Maxine More

Everyone at the dealership was very friendly and helpful and did their best to make sure I was taken care of. The only problem was having to return to the dealership twice to get all the paperwork taken ca and did their best to make sure I was taken care of. The only problem was having to return to the dealership twice to get all the paperwork taken care of, but I ended up with a better deal. I had been to Landers Ford and was not impressed. I would choose Homer Skelton Ford over Landers any day. More

I was looking for an 07 Tahoe lt 4wd to replace my o5 Silverado Z-71. I checked on Homer Skelton Ford and found exactly what I was looking for ! Me and my wife had purchased a new Fusion about a year ea Silverado Z-71. I checked on Homer Skelton Ford and found exactly what I was looking for ! Me and my wife had purchased a new Fusion about a year earlier and were extremely satisfied with the service. Joey Welch went out of his way to make the deal as did Rusty in financing. Rusty got our interest rate lowered from an original of 10.5 % to 5.5 % that saves us about $75 a month ! If or when I ever buy another vehicle I will definetly use Homer Skelton Ford ! More

It was the easiest most pleasant experience ever in buying a car. The salesperson Robbie Burrell worked my forst deal after a bankruptsy and we followed her plan and 18months later we are driving a 201 buying a car. The salesperson Robbie Burrell worked my forst deal after a bankruptsy and we followed her plan and 18months later we are driving a 2012 ford fusion. More