Homer Skelton Ford

Eric was amazing! Was patient and understanding! Doesn’t hold you there and calls with updates! Was patient and understanding! Doesn’t hold you there and calls with updates! More

Bought a 2023 ford superduty from them and the experience was terrible from start to finish. I live 750 miles away and Super dutys are hard to get so i searched high and low to find the one i wanted and th was terrible from start to finish. I live 750 miles away and Super dutys are hard to get so i searched high and low to find the one i wanted and they had it. If the truck wasnt exactly what i wanted i would have told them to keep it. Long read but ill explain exactly why i was upset. Started by emailing a saleman, didnt get back to me in over a week so i called and turned out they had the wrong email on the website. After i got ahold of the guy we was proactive about talking to me. I asked if i bought the vehicle if they could get it to a dealership that was closer. he said they would do a transport to my house but i would have to pay to get it there at $1.00 per mile. I asked how long it would take he told me as soon as he received payment it would be loaded on a trailer and brought to me. I said lets get the deal done, i did not haggle on the price even a little just said ill take it. When they got the final bill ready for me to pay it ended up being $1300 higher than i was told. They said they forgot about a title fee and that i had to pay both directions on the transport which when i originally asked they said just the one way to get it to me. I argued a bit and asked if they could cover half the transport since i was not told the truth, The guy said to me these trucks are too in demand so we are not going to work with you. if you dont want it someone else will take it. he also said the reason you have to pay both ways is we are personally brining it to you its not like its going on a load board. I wasnt happy but at this point just wanted the truck so i agreed, I sent the money on a thursday morning and asked if i would see the truck friday. This is when i started talking to finance. The guy told me since i was out of state he has to mail me all the paperwork and he did overnight it to me. I got everything Friday signed it all and overnighted it back to him. I was expecting to hear something Monday but did not hear a word from anyone until Thursday morning. I was honestly getting worried as they had alot of my money and would not return calls. I was then told that following Thursday they could not send the truck yet cause it they had to send in paperwork for titling. At this time i was getting irritated. I explained that i was fine if it took a few weeks but this was not what they told me in the beginning. all i wanted was some transparency on what was going on. Over a week later they finally got what they needed and said they were going to get the truck cleaned up and sent to me. I was called by a random guy who told me it was going on a load board. I immediately called my salesman and asked why it was going on a load board when i was told someone from the dealership would deliver it to me thats why i was charged both ways. He could not give me an answer. I was told they would call when it left and when the guy was an hour out. This never happened. I ended up having to leave work in the middle of the day when my neighbor called me to tell me there was a transport sitting in front of my house. I didnt even know it left the dealership. Once i got it i looked it over i was told it would be detailed it was not at all the truck was filthy inside and out, there were even plastic shavings from when they installed the safe. The valve cores on the tires were missing, the push in deals in the cup holders were broke. I called the sales guy and vented my frustrations, I was tired of the lies he agreed and apologized and was gonna get something done for me. 3 weeks went by and nothing. I wrote it off and figured they dont care about someone out of town. Then i get a text from my salesguy checking in to make sure i was still happy, I reminded him of everything that went wrong and how he was going to get all the head bosses involved and they were going to call. A month later nothing yet. More

Amazing experience overall. Salesmanship top notch. Friendly people everywhere in the dealership. So glad I purchased my vehicle here. Salesmanship top notch. Friendly people everywhere in the dealership. So glad I purchased my vehicle here. More

Great experience and great car. Xxxxxx xxcxxx xxxxx xxxxx xc x x x x x x Xxxxxx xxcxxx xxxxx xxxxx xc x x x x x x More

Make sure you check all of the features on a vehicle before you purchase from Homer Skelton Ford. I purchased a 2018 expedition with DVD players in the headrest just to get home and find out they did no before you purchase from Homer Skelton Ford. I purchased a 2018 expedition with DVD players in the headrest just to get home and find out they did not work at all. I called homer skeleton the same day as purchase and they said they will do nothing about it. Buyer beware! More

Friendly, prompt, courteous ready to walk away fromthere makes you feel like family. Especially Albert Mathews. In all my years. No one has allowed us the decision after giving us all the information and s makes you feel like family. Especially Albert Mathews. In all my years. No one has allowed us the decision after giving us all the information and selection of vehicles. Superman, SpeedRacer and SS. Loss off their names but very kind and professional. We were ready to walk away from Ford products. But thanks to this team we purchased a 2023 Escape and my wife is the primary driver and she loves it. Thank you Homer Skelton Ford More

Terrible. Give appointments but don't prioritize the vehicles by appointment. I was offered a 7am 8am or 9am appointment and because I had another appointment Give appointments but don't prioritize the vehicles by appointment. I was offered a 7am 8am or 9am appointment and because I had another appointment to get to at 11:30 I took the 7am one. But at 9:20 I went to check progress and my vehicle hadn't been started on! I told the advisor that I wanted to inspect the hoses connections after the job is done. She came to get me when it was done and I asked why it wasn't on the rack so I could look at it. She told me the tech had too many cars around to do that. xx! I'll never spend another dime there. I've bought a few vehicles there but never again. I told the advisor that I wanted to inspect the hoses connections after the job is done. She came to get me when it was done and I asked why it wasn't on the rack so I could look at it. She told me the tech had too many cars around to do that. xx! I'll never spend another dime there. I've bought a few vehicles there but never again. I told the advisor I wanted to inspect the connections after the tech finished because I was planning to take my family out of town in the vehicle so I need to verify the repairs were done correctly. She told me the tech had other vehicles around and it was a safety issue, that they don’t allow customers in the shop. I use to be a shop Forman at Acura so I’m well aware of what’s possible. I’ll never spend another dime there. I advise others to be careful. No honor More

I bought a car from them. Okay service. They didn’t tell me the car i was buying had more than one recall on it. They only told me about one. So after purchasing my car I’m st Okay service. They didn’t tell me the car i was buying had more than one recall on it. They only told me about one. So after purchasing my car I’m still having to wait. So much for driving off the lot after buying a car. More

Mr Jonathan is the absolute best couldn’t thank him enough! I will be back because of him. enough! I will be back because of him. More

Johnathan was very helpful, professional, patient, and one of the best car sales we have met this far. one of the best car sales we have met this far. More