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Holmgren Subaru

North Franklin, CT

4.8
104 Reviews

3 New Park Avenue

North Franklin, CT

06254

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Showing 104 reviews

January 15, 2025

Despite specifically picking this dealership based on these admirable reviews, my experience with Holmgren Subaru has been genuinely disheartening. In fact, I would not recommend to anyone who resides ou More

by NA
Recommend Dealer
No
Employees Worked With
NA
Jan 17, 2025 -

Holmgren Subaru responded

Thank you for sharing your experience with us. First and foremost, we deeply regret the challenges you've faced with your vehicle registration process. We absolutely understand how frustrating and stressful this situation has been for you, especially as it’s impacting your ability to work and provide for your family. We can only imagine how difficult this must be. It’s important to note that while we strive to provide the best service possible, when it comes to the Department of Motor Vehicles (DMV), many aspects of the process are unfortunately out of our control. Please know that customer satisfaction is our top priority, and your experience is certainly not the level of service we aim to provide. We’d like to work with you directly to resolve this matter as quickly as possible. Our management team has been trying to reach you and would appreciate the opportunity to connect. We have some ideas that may help while we wait for the DMV to complete the registration process. If you could kindly reach back out, we’ll do everything we can to assist you. We truly value your loyalty to the Subaru brand and understand how important it is for you to have a reliable and fully registered vehicle. Your feedback is invaluable, and we hope to regain your trust by doing everything we can to make this right. Again, we apologize for the inconvenience and stress this has caused. Please contact us at your earliest convenience so we can resolve this issue to your satisfaction. Sincerely, Dawn Holmgren

January 01, 2025

After a bit of back and forth on the phone for an issue with my 2024 Crosstrek with a check engine light on the day before New years eve I was able to drop it off and get a loaner. Michael had the diagnost More

by badger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen, Michael
Jan 03, 2025 -

Holmgren Subaru responded

Thank you so much for taking the time to leave such a detailed and thoughtful review! We're thrilled to hear that Michael and the Holmgren team were able to resolve the issue with your 2024 Crosstrek quickly, especially under the time crunch before the New Year holiday. It’s always our goal to provide fast, efficient service, and we’re glad we were able to exceed your expectations. We truly appreciate your kind words and your recognition of our customer service. We look forward to assisting you again in the future!

December 31, 2024

Good service in a timely manner. Made appropriate recommendations before proceeding with the services. Recommended More

by jat198815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 03, 2025 -

Holmgren Subaru responded

Thank you for your kind review! We're glad to hear that you were satisfied with the service and that our team was able to provide timely and thoughtful recommendations. Your feedback means a lot to us, and we appreciate your recommendation! We look forward to serving you again.

December 11, 2024

I have been going to Holmgren Subaru for years now. Everyone there is very knowledgeable and friendly. I like that they offer a free inspection for your Subaru and their waiting area is very nice. I wo More

by bassetmommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 14, 2024 -

Holmgren Subaru responded

Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you've consistently had a great experience with us. Our team takes pride in providing knowledgeable and friendly service, and we're glad you appreciate the free inspections and our waiting area. Your recommendation means a lot to us, and we look forward to continuing to serve you for many years to come!

December 10, 2024

Awesome dealership! Second time we bought from Holmgren Subaru. Easiest vehicle purchase ever! Frank, our Salesman, made our buying experience so easy with absolutely no More

by Darlene and Steve V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Bocian
Dec 14, 2024 -

Holmgren Subaru responded

Thank you so much for your kind words and for choosing Holmgren Subaru for a second time! We’re thrilled to hear that Frank and the rest of our team made your vehicle purchase smooth and stress-free. Providing a no-pressure, enjoyable experience is always our goal, and we’re so glad that we could deliver. We truly appreciate your recommendation and look forward to helping you again in the future! Enjoy your new Outback!

October 08, 2024

The most knowledgeable, customer oriented and completely fair dealer I have ever dealt with. The experience was pleasing in every way. More

by 123danc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus, Manny, Ben, Brian
Oct 19, 2024 -

Holmgren Subaru responded

Thanks for the great review.

September 19, 2024

Allen was wonderful, informative and polite. We'd highly recommend Subaru as well as Allen to friends and family. THANKS ALLEN!!! More

by vnk9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen
Sep 30, 2024 -

Holmgren Subaru responded

Thanks for the great review.

August 20, 2024

I was pleased with the results that came out of this transaction and everything went smoothly. More

by jeff4741
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Multiple people were involved in this Saturday transaction
Aug 24, 2024 -

Holmgren Subaru responded

Thank you Jeff! We appreciate your five star rating and wish you many happy and safe miles in your new car.

August 12, 2024

Unfortunately I had 2 fall injuries immediately after ordering our new car so I haven’t done as much driving as usual but I absolutely love the Forester and look forward to many more comfortable days in More

by bshipshape
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 23, 2024 -

Holmgren Subaru responded

Thank you for the kind words and five star rating. We are so sorry to hear about your injuries. We hope that you have a speedy recovery and are on the road again soon. Please reach out to us if we can be of any assistance to you.

August 12, 2024

Everyone I have dealt with has been great. I would recommend them to anyone who is looking for a car. More

by Wswheaton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone has been great
Aug 23, 2024 -

Holmgren Subaru responded

Thank you for the kind words and recommendation. We appreciate you choosing Holmgren Subaru when you service your car and we look forward to seeing you at your next visit.

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