Holman Toyota - Service Center

I leased a Toyota Highlander in April of 2023 at Holman Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service write Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service writer stated that all of the tires exhibited excessive wear and two tires qualified as bald. I asked about the warranty as I had purchased the excessive tire wear and wheel protection plan. I was informed that there was no warranty on the tires. I later learned the Protection plan was for the end of the lease. Since Holman didn't warrant the tires, I turned to Toyota who also didn't warrant their "factory installed" tires. I contacted the tire manufacturer who again stated there was no warranty but they would prorate the tires and comp me 50% but I would still have to pay in excess of $800 as it was a AWD vehicle and all tires should be replaced to assure the traction control worked properly and to prevent damage to the drive train. I went back to Holman and wrote to Mindy Holman for assistance. Their customer experience department reached out to me and assured me they would handle it to my complete satisfaction. At the end of the day, They comped me two tires and called it a day. When I questioned the safety issue of only putting on two new tires, I was told that the other two tires SHOULD GET ME TO THE END OF MY LEASE. The service department didn't address the issue of traction control or drive synchronization. I again emailed Toyota's customer service department and their response was that they've been in contact with Holman Toyota of Mount Laurel and are satisfied with their action. They consider the case CLOSED! Moral of the story: While I agree that Holman Toyota has nothing to do with the parts or the way they were installed on my Toyota Highlander at the end of the day, they are shilling for Toyota. In that regard, they've failed miserably. Their customer experience department should change their name or it should close and save the company more money! My customer experience is poor and I can't wait for me lease to end! Another issue that concerned me: no one seemed interested in the performance of the drive train to explain why the wores wore so severely. There was no interest in checking out the telematics to view driver performance to see if I was driving hard. Just throw a few shekels at me and send me away! More

Came in to have a brake kit installed on my Audi A6. Naomi was very helpful and it was completed successfully and sooner than expected. Naomi was very helpful and it was completed successfully and sooner than expected. More

Holman is great, always very professional. Rick explained what I needed, all the parts were in stock and I was in and out in the time frame Rick stated. Will definitely continue to use Holman. Rick explained what I needed, all the parts were in stock and I was in and out in the time frame Rick stated. Will definitely continue to use Holman. More

Excellent service. Professional and knowledgeable staff. Very trustworthy. I have purchased several cars from this dealership over the years and have always used the Professional and knowledgeable staff. Very trustworthy. I have purchased several cars from this dealership over the years and have always used their service department for maintenance. Never been disappointed. More

Mike the service manager was great. He got me in and out in a reasonable amount of time and even offered a free wash which I didn't know was available. I took it and it saved me time an He got me in and out in a reasonable amount of time and even offered a free wash which I didn't know was available. I took it and it saved me time and money..Thanks Mike. You're the man! More

The attention is the best makes you feel as if I knew you, the lobby is excellent. I liked the part where he sends me a video of everything they did to the car, he promised that he would have the car rea you, the lobby is excellent. I liked the part where he sends me a video of everything they did to the car, he promised that he would have the car ready in 1 hour: 30min and he complied More

Our vehicle was there on a Saturday. We thought service closed at 5pm (sales closes at five, service at four). Rich Milner stayed nearly 30 minutes after service closed to make sure we We thought service closed at 5pm (sales closes at five, service at four). Rich Milner stayed nearly 30 minutes after service closed to make sure we could get our vehicle. Exceptional customer service!! More