Holman Toyota

I highly recommend Holman Toyota - the staff is fabulous! I thank them all for making my Prius purchase an absolute pleasure. Hugh Van Sciver, the Manager met me at the door and reviewed my pricing options I thank them all for making my Prius purchase an absolute pleasure. Hugh Van Sciver, the Manager met me at the door and reviewed my pricing options he had discussed prior to my visit. He also reviewed other Prius models (alternate colors and options) at various dealerships since the trim model I was interested in was in short supply and the options were not that important. The second part of my "non-negotiation" was over the trade of my wife's car who is meticulous with every vehicle she has owned. Other dealerships noted the "ready for sale" condition, but Hugh, right out of the gate, hit the number I was looking to get. No insulting “low-ball” just an accurate fair assessment. I never had to reveal any other dealer prices to have him "beat it", because he already was there. With all the numbers in place Hugh handed me over to the very knowledgeable and capable hands of Ryan Polt, our sales and leasing rep. Even though I had driven the car at another dealership, Ryan took me out for a spin and actually told me a few things about the car I didn't know (I tend to ask questions that leave most salesmen silent or seeking the answers from a manager) or they flat-out "embellish". Not Ryan - answered every question I had and reviewed features in the car I didn’t even know existed in the trim level we were interested in. At no point did I ever feel pressure to get something I didn't want nor made to feel like the trim level of choice was any lesser vehicle option than the highest trim level. The final member of the trio, Andrew Schiffer, was another surprise. Buying a car is an exhausting process - the research - the shopping - the negotiation - the deal - then the finance manager. Now there have been times that I actually left the dealership without the car, due to an over-zealous Finance manager who insisted on things I did not want or magically added things to the agreement assuming I was crazy for not getting them. Not Andrew. He was focused as most finance managers are,but he kept the process light, explained everything and it made sense. He gave my wife and I his office (and excused himself to get us refreshments) to discuss protection options privately. We elected an option we thought best fit our budget and lifestyle and that was it. Ryan delivered the perfectly prepared car and reviewed every function with my wife who would be the one driving the car and taking it on it's maiden voyage to our home. He offered to pair the bluetooth feature with her phone, and she declined (wish she hadn't done that). But that's ok, because he offered to do it if we had any difficulties. With regards to giving reviews, I tend to be labeled "a complainer", finding fault with sometimes very small things, but when I make a purchase, especially a large one like a new car, I feel I should get what I pay for - I AM the consumer! So when it comes to giving an "excellent" review, let's just say I rarely have an opportunity to write them. As for this Holman Toyota dealership, I just wanted to tell everyone how great the staff really is and I know they must get these traits from their leadership. Everyone we encountered, even individuals dusting the cars, all looked genuinely happy and proud to work for "the Holmans". The team that assisted me gets a Gold Star (in fact 5 Gold Stars) in creating a relationship, not just "selling a car". Thank you Hugh, Ryan, Andrew and the many other staff members who made this purchase excellent! More

This was my first time to Holman Toyota. I was met by Greg Berdini and we talked about what I was looking for. He had great knowledge of the Toyota line and great computer skills as he quickly showed me Greg Berdini and we talked about what I was looking for. He had great knowledge of the Toyota line and great computer skills as he quickly showed me some 4runnners I might be interested in purchasing. During my entire time with Greg, he was friendly, courteous, and a great listener. He did not try to "Hard Sell" me anything and let the Toyota product sellitself which it did! I will be spreading the word about Holman Toyota because of my GREAT experience there. More

I had a great overall experience. Because of the ability of the email system and web sites, I was able to spent very little time at the actual dealership. I never had the level of customer care that I expe of the email system and web sites, I was able to spent very little time at the actual dealership. I never had the level of customer care that I experienced at Holman Toyota. I will be back! I alao plan to share my experience with my friends. More

Phil Bricker is the kind of salesman you'd like to see in Phil Bricker is the kind of salesman you'd like to see in every dealership. He doesn't come off like many sales persons, slimy, and smarmy, he's wa Phil Bricker is the kind of salesman you'd like to see in every dealership. He doesn't come off like many sales persons, slimy, and smarmy, he's warm and welcoming. He doesn't pressure you he lays out the numbers, and you make the decision. I lost money on another vehicle, at another dealership, mostly because of Phil. I put money down on a CRV, but the Prius was such a great car, and Phil was such a great salesman, I had to go with Toyota. He was so professional, knowlegdeable, and honest, I was sold!!! He also took a lot of time during the delivery go over all the cars systems!! The Prius is very different from most cars I've owned. The smart key, the nav system, the keyless ignition, the CVT transmission, the technology it amazing! It's not like any car I've ever driven since I got my licence. Phil took the time to go over the whole thing, make sure you understood hot to operate it, even set up my Bluetooth!! I will def recomend Phil, and Holman Toyota to friends, and family!!! More

My father and I both had a wonderful experience at Holman Toyota Scion! We both recently bought 2010 Toyota Venzas. We dealt with Lisa DeFlece and she was very friendly, patient, and extremely knowledgeabl Toyota Scion! We both recently bought 2010 Toyota Venzas. We dealt with Lisa DeFlece and she was very friendly, patient, and extremely knowledgeable of the different cars and the features of the cars. She listened to what we wanted and did her best to get us a great deal. I would definitely purchase another car from her and would recommend her to anyone buying a Toyota. More

The Customer Service was excellent. Every member of the service team including the Manager whom I talked to were very kind, helpful and helped me in addressing all of my concern quickly, efficiently in a p service team including the Manager whom I talked to were very kind, helpful and helped me in addressing all of my concern quickly, efficiently in a professional manner. Love to visit such people in Holman Toyota again for my future needs. More

Complete courtesy and professionalism from the moment I entered. This is a bright, new facility, and the staff all seem to reflect that. The service writer asked questions to ensure that he understood my entered. This is a bright, new facility, and the staff all seem to reflect that. The service writer asked questions to ensure that he understood my concerns. I waited in the comfortable waiting area (even the coffee was good!), and I received periodic updates during my stay. When the service was complete,everything was explained to me, including recommendations for future service items. Kudos to all! More

This is the 4th car I've bough from Phil Bricker in the past 4 years! Each time, he treats us like royalty, is honest, clear and does his best to get us what we want. I never thought I would trust a car sa past 4 years! Each time, he treats us like royalty, is honest, clear and does his best to get us what we want. I never thought I would trust a car salesman, but I do trust Phil. He is an exceptional person. I WILL buy my next car from Phil also. More