Holman Toyota
Mount Laurel, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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WASTED MY TIME - STAY AWAY – I experienced the misfortune of shopping at Holman Toyota on the night of December 6th, 2012. I called ahead and made an appointment. I do not have a lot of free time to shop as of shopping at Holman Toyota on the night of December 6th, 2012. I called ahead and made an appointment. I do not have a lot of free time to shop as I am a hardworking Registered Nurse and grandmother of two. I made up my mind to buy/lease a vehicle that night. I arrived on time but the salesperson was still dealing with other customers. When I told him that I would like to test drive the vehicle to compare the 6cyl. model vs the 4cyl. model, he told me he would have the lot attendant take me for a test drive. I expected the assistance of a trained sales professional, as I was unfamiliar with this model. It didn’t seem to be a busy time of the night as there were a few idle salespeople in the showroom. The lot attendant although a pleasant and polite man, was unable to answer my questions and concerns. It is not fair to hold him accountable. I was ready to make a very big decision and commitment, and I was looking for answers. When the salesman, Phil, did appear, he left me unattended for what seemed in excess of 15 minutes on multiple occasions. He explained he had to “check with his manager”. After presenting the numbers to me, I inquired why the numbers presented to me were just about double the numbers on the website. I was told “We have to start at the top of the mountain and work down.” After suffering through this unprofessional treatment for close to an hour and a half I left the dealership. The unprofessional attitude and the total disregard for the value of my time by the salesperson Phil Bruno, the uncaring and apathetic attitude of the sales manager Bud Kocher who gave me the feeling he really didn’t care that I was shopping nor did I get the impression that he cared whether I purchased there or not. I found their overall professionalism and courtesy to be very lacking. I experienced NO commitment from them to providing the quality customer service they brag about. After I left, I drove directly to the nearest Toyota Dealership,(Liberty Toyota, Burlington, N.J.) where I had never shopped before. I arrived without an appointment. What a difference. Their level of professionalism was far superior to that which I experienced at Holman Toyota. The Sales professional Angel Arroya, and Sales manager Jean Claude Duplessis deserve special mention as they actually made the sales process anxiety free. They mentioned and repeatedly demonstrated that they appreciated my business. Throughout the entire process there was a great amount of respect shown for my time. Most importantly, their deal was far more advantageous to me than the proposal presented to me at Holman Toyota. Holman’s proposal to me required over $4800 to be paid out of my pocket on a 36 month lease to reach my desired payment. I drove my New 2012 Toyota that I leased that night from Liberty Toyota with not $1.00 out of my pocket for the same term, same model, same mileage allotment, with more equipment, for a similar payment. I wrote a letter to the Holman organization informing them of my unfortunate shopping experience and asked if they were really trying to make that much money off of me on a leftover 2012 in December? I wondered if this was their idea of honesty, integrity, and ethics. I did receive a letter back, but I never received an answer to that question. When the General Manager did call me, she said she was sorry I was upset. The call was awkward and the tone did not seem sincere. There wasn’t any effort made on her part to address the time I wasted in the dealership, nor did she make any effort to win me back. It was her tone, long periods of silence, and lack of effort on her part during that phone call that prompted me to write this review. The bottom line is they wasted my time, were rude, and attempted to make an unconscionable amount of money off of me on a leftover. Please consider this prior to making Holman Toyota your shopping or purchasing destination. More
I originally contacted Blake Canuso in the summer of 2012. I was very interested in purchasing a Tacoma pickup, however, the day after was contacted by family members about buying a Jersey shore vacatio 2012. I was very interested in purchasing a Tacoma pickup, however, the day after was contacted by family members about buying a Jersey shore vacation home. I advised all the Toyota dealers I had contacted that the plans for the truck had changed and why. Blake and the staff at Holman understood that the plans were on hold and just asked that if plans change back to give them the opportunity to have my business. They did just that, I didn't receive the daily or weekly phone call that I received from other dealerships. Blake's professionalism and courteousness was completely noticed and it was a pleasure doing business with Holman Toyota through the efforts of Blake Canuso. More
I took my 2012 Camry SE to get serviced today and was very pleased with my service representitive, Andrew. He was very knowledgable about the services that needed to be performed on my vehicle and thorou very pleased with my service representitive, Andrew. He was very knowledgable about the services that needed to be performed on my vehicle and thoroughly explained everything to me prior to me handing over my keys. I felt very confident that my car was in good hands. My wait time was only about 30-45 minutes which wasn't bad considering it was a busy Saturday morning. When my car was finished, Andrew showed me all the paperwork explaining everything that was done to my car. He went over every item and reassured me that I was "good to go". I would definitely reccommend requesting Andrew to be your service representative because he is pleasant, thorough, patient and extremely knowledgable about Toyota and it's services offered to their customers. A+ across the board! More
I had a wonderful experience at this dealership. I initially started looking for a new car in April, 2012. Michael Tejera was our sales person. He was patient, knowledgeable and answered all our quest initially started looking for a new car in April, 2012. Michael Tejera was our sales person. He was patient, knowledgeable and answered all our questions. We test drove a few vehicles. I had done my research and was looking for the right car at the right price and not a car based on how much the payment would be. Michael understood that and worked hard to get us a good price. I had told Michael that we had not decided on exactly what car we wanted and were still going to test drive cars (other makes and models). Michael did not pressure us to make a deal and just wanted to know when it would be OK for him to contact us. Circumstances changed and we decided to push the purchase of a new vehicle till the end of June. Although, disappointing (Toyota was offering a low apr in april) he understood and offered to call back in the middle of June. He called us back in the middle of the June and offered us a great deal on the car (Highlander Limited) that I was interested in. We were supposed to make a purchase the next day and things changed again. We ended up buying a totally different car. Michael called us (voicemail) the next morning to ask when we were coming in. I called him back and left him a voicemail informing him of our decision. He called me back to congratulate us. He also offered to keep us in the loop on upcoming models and good deals. Let me tell you, I had contacted other dealerships too, but none were as professional as Michael. Specially, once I told them that I had made a decision to purchase a different car/ or had purchased a car already, they hung up in half a second. I would definitely recommend Holman Toyota and Michael to all my friends and family. More
Holman Toyota is by far the best dealership that I have ever done business with. They are extremely professional and totally genuine in all of their transactions. They truly look out for the customer's i ever done business with. They are extremely professional and totally genuine in all of their transactions. They truly look out for the customer's interest first and make that a priority over the sale. I just purchased three vehicles from Holman Toyota and Jim, Shawn and Joe provided me and my family with exceptional service. My purchase decision was made with confidence, without pressure and knowing that the Holman family stood behind every single transaction. More
I have to start by saying that I really dislike the car buying process. I usually avoid salespeople at all costs because I am usually disgusted with their behavior. HOWEVER, that was not the case at Holm buying process. I usually avoid salespeople at all costs because I am usually disgusted with their behavior. HOWEVER, that was not the case at Holman Toyota. I had done my research prior to arriving at the dealership, so i knew what kind of car I was looking for. I was able to walk around the lot for about 10 minutes or so, which allowed me to actually look around before someone approached me. I was kindly greeted by John Penzo and was asked how I was doing and if I needed any help. We talked a little bit about what I was looking for, and since I already knew, I told him which cars I wanted to test drive. We went into the building so he could get more information from me and off we went. They have a really nice route they use for test driving that really allows you the time to feel out the car at different speeds, which is a huge plus! When I was done test driving, John and I talked a little more, but I never felt pressure to talk about prices, payments, or what I wanted to spend. In fact, he was respectful of me and didn't even bring it up that day! I was pretty sure that I wanted the car, so I made an appointment to have my husband go back and test drive it with me. Again. John was extremely respectful of my husband and I and never once made either of us feel pressured or uncomfortable. We ended up test driving a different car, in better shape, than the original one I was looking at and decided we wanted to buy. John sat us down and we began the paperwork process and the "buying game", as I like to call it. He was understanding of what we wanted to pay and did his best to get us where we wanted to be, in regards to a monthly payment. I ended up getting an awesome deal on an amazing car! Then we were sent to deal with Joe Trivett to do the financing of the vehicle. He was also extremely helpful and was able to get us an unbelievable financing rate for the car. While describing the various warranty options to us, he was mindful of our budget and also did not make us feel pressured to buy something we didn't want. Overall, I was extremely impressed with the level of kindness and respect that I received at Holman Toyota - the best car buying experience I have EVER had!! I would recommend anyone looking for a Toyota vehicle to go to Holman and ask for John Penzo. More
Holman Toyota-Scion? ZERO STAR...Stay away…Awful service, dishonest, ignorant, and rude service advisors. Went for an oil change on my 2000 Camry and told the service person to check a louder tha service, dishonest, ignorant, and rude service advisors. Went for an oil change on my 2000 Camry and told the service person to check a louder than normal sound from under car front. I suspected a small hole in exhaust pipe some where there. They told me, the whole exhaust system needs to be replaced from manifold to tail tip, because it’s all rusted through and falling apart. They wanted to charge me an additional $60 on top of the oil change charge for just telling me what needed to be replaced. I refused to pay that extra charge, since car was on the lift already for oil change. They gave me a quote of over $2000 for just the parts to replace, not the whole job. Went to an outside exhaust specialists, they checked exhaust system for free, told me exhaust system is fine and I can still get at least 5 years out of it. They only replaced a small segment that had a small hole making sound, total charge $120 installed…!!!! Yes, just $120 and car runs better than before. What a rip off, never again. Where did all the good people from Cherry Hill Toyota go? They were way better by miles in every aspect, and I stayed with them for service since 1998, for over 12 years never had a problem. These guys are just ignorant, and yet they want to steel your hard earned dollars for un-necessary service or for some not really needed parts they want replaced. Think twice before going there to get any type of service, and if you go and get any recommended service, first go and get a second opinion from another honest place. Don’t become a victim of Holman Toyota. More
I've bought lots of cars, but this is my first experience with Toyota. All I can say is, WOW! The dealership was packed and very busy when we arrived, and one of the managers(?) stepped in to answer our ques with Toyota. All I can say is, WOW! The dealership was packed and very busy when we arrived, and one of the managers(?) stepped in to answer our questions until a salesman was free (which wasn't very long). I could go on and on about Don the salesman's knowledgability about the product and intelligent, capable personality, but I'm sure you already know what a great salesman he is. Everyone in the dealership was top-notch as far as I'm concerned and made the experience more pleasant than any other dealer I've been to. We were able to leave with our Prius -- and we LOVE IT! Bottom line is, if this is the Toyota customer experience, I'll be back again. And again. And again. Thanks, all of you...this turned out to be a wonderful silver lining in the black cloud of our previous car (a Honda hybrid) having been totaled. And for the record...now that we've driven both cars...the Prius beats the Honda Civic hybrid hands-down for comfort, convenience and overall driving experience. More
I went to Hollman on my first day of shopping for a midsize sedan. I looked at the 2011 Camry. Brenda was excellent. She was willing to go the extra mile to make sure my experiencw would bring me ba midsize sedan. I looked at the 2011 Camry. Brenda was excellent. She was willing to go the extra mile to make sure my experiencw would bring me back. I was happy with Ll the aspects of my visit and felt I was treated well. Ultimately, I did not buy a car from Holman. It was due to how I felt about a different company's product only. Great customer experience here. More
We had traveled all around South Jersey for a few weeks visiting Toyota dealers. We came back to Holman Toyota because we thought Phil Bricker was a professional and kind salesperson. The dealership was cl visiting Toyota dealers. We came back to Holman Toyota because we thought Phil Bricker was a professional and kind salesperson. The dealership was clean and inviting. Everyone we came in contact with had a positive attitude. I did not feel uncomfortable or pressured at any time. I would come back to Holman Toyota in the future. Thanks! Lynda and Craig Vaughn More