Holman Toyota

Misleading and Disappointing. Unfortunately, I did not have the best experience with this dealership. Prior to my visit, I spent a ton of time researching a specific vehicle I want Unfortunately, I did not have the best experience with this dealership. Prior to my visit, I spent a ton of time researching a specific vehicle I wanted to purchase used. This location happened to have the exact vehicle I wanted at a reasonable price compared to other dealerships. I live about an hour away from the dealership. Prior to visiting, I wanted to ensure that I would be approved for financing on the vehicle. I began by submitting an inquiry on the availability of the vehicle. Subsequent to receiving confirmation about the availability, I expressed to the individual I was communicating with that I would be traveling a longer distance to the dealership, and wanted to know where I stood in terms of financing. I submitted a credit application to begin the process. The individual requested what my intended down payment would be, as well as the term of the loan. I provided all of the necessary information regarding my income. A day prior to my visit : “My manager told me that we should be good to go in terms of financing the Mazda6”. I replied : “Awesome thank you! Appreciate the help. Just needed the approval before making the trip”. He then replied with information confirming my visit the next day. The conversation I had with that individual had me convinced that I was approved for financing on the vehicle. The whole purpose of me filling out the application prior to visiting was to ensure that I would be approved so I would not take an hour drive only to be denied. The individual provided me with instructions regarding who I should ask for when walking in. The appointment was made at a specific time. The next day me and my fiancé take an hour trip to the dealership. I walk into the dealership and ask for the person I was instructed to request. The sales rep seemed caught off guard and informed me that the person I was instructed to request was not scheduled to work that day. Regardless, the kind sales rep insisted that he would help me out instead. He located the vehicle and pulled it in front of the showroom. Little did he, or me know, there was a crack in the windshield. He informed me that I could get it fixed and I was completely fine with that. I test drove the vehicle and was ready to make the purchase on the terms I discussed with the initial individual. Time goes by and an issue occurs. I was asked if I could get a co-signer on the vehicle despite the fact that I was told that I was approved the day prior. If I knew I needed a co-signer, I would have brought one with me. Notifying me of that issue a day prior would have saved me the time I wasted. I was very confused as I assumed that the financing situation was already handled. The sales rep I dealt with that day spent a ton of time and effort trying to help me out. He even assumed the financing situation was settled based off of the information I provided. He was put in an unfortunate position due to miscommunication. I had the intention of test driving the vehicle, then making the down payment and drive it home that same day. I appreciate the help I received that day. For future reference, when an individual submits a credit application and requests that they could be notified of approval prior to making the visit, follow through. Do not give someone the impression that they were approved for financing, only to tell them otherwise when they come into the door. I was really excited about purchasing the vehicle. Thank you for the help that day. I hope this does not happen to anyone else. More

Kevin was friendly and helpful. Buying the car was an easy quick process. I got a great deal and will recommend this dealer to family and friends. easy quick process. I got a great deal and will recommend this dealer to family and friends. More

Buying my Toyota from Holman Toyota in Mount Laurel was the best experience I have ever had. Being a single female going into a car dealership to buy a car, that says a lot. That is due to Ray Korang, my the best experience I have ever had. Being a single female going into a car dealership to buy a car, that says a lot. That is due to Ray Korang, my salesman. He was kind, respectful, professional, answered all my questions, and above all he treated me like a customer, not a a female buying a car. I would highly recommend this dealership and Ray Korang. I will be a customer of Holman Toyota of Mount Laurel for life. More

10 out of 10 Kevin our salesman is highly recommended. He is very professional, thorough, pleasant, and energetic. We had a great experience. We will be back to bu Kevin our salesman is highly recommended. He is very professional, thorough, pleasant, and energetic. We had a great experience. We will be back to buy a 2020 Toyota Supra. Thanks again. More

Holman Toyota will be getting credit for this review thanks in large part from Phil Bricker. Let me start by saying I’ve dealt with many car salesmen. None of whom have been in the industry for 30 yea thanks in large part from Phil Bricker. Let me start by saying I’ve dealt with many car salesmen. None of whom have been in the industry for 30 years and nearly all at the same dealer! Even moreso, not once were other dealerships ever spoken of in poor light, no mud slinging. As a matter of fact, Phil told me some of the other vehicles I was looking at through other dealers were exceptional deals. To me this was what drew me to work with Holman. Honesty from the first conversation through the entire sales process. Add in the fact that Holman does great things in the community with philanthropic efforts you have an all around winner. Holman has earned a client for life! More

Easy & Informative Don and everyone at Holman made the process of picking out a car and getting the deal completed very easy. Every step of the way, I felt that I was re Don and everyone at Holman made the process of picking out a car and getting the deal completed very easy. Every step of the way, I felt that I was receiving all the information I needed to make my decisions. I absolutely love the RAV4 I ended up buying, and I will definitely be using this dealership when I go to get my next car! More

Car purchase Purchasing our car from Holman Toyota was a great experience. We had a very knowledgeable sales person don Ferguson who was very personable to our nee Purchasing our car from Holman Toyota was a great experience. We had a very knowledgeable sales person don Ferguson who was very personable to our needs. He took time to explain our different options. We are satisfied customers and will recommend Holman Toyota and don ferguson to our family and friends More

Water leak Writer Mark and tech Richie are a credit to Holman Toyota. The handled the leak problem with great care. The kept me informed thru the whole job. I go Writer Mark and tech Richie are a credit to Holman Toyota. The handled the leak problem with great care. The kept me informed thru the whole job. I good not have asked for a better team. Nancy More