Holman Toyota

This was overall the most pleasant car buying experience I have ever had no pressure and a truly good atmosphere. The whole car shopping process in general is overwhelming but after this I certainly don't I have ever had no pressure and a truly good atmosphere. The whole car shopping process in general is overwhelming but after this I certainly don't dread it anymore. More

My purchase was handled with courtesy and swiftness. I am pleased with my new car. I am pleased with my new car. More

Doug Priestly's customer service was excellent. He found us a camry that we wanted. He found us a camry that we wanted. More

They were very professional and courteous. I feel the process of purchasing a vehicle there was smooth and easy. I feel the process of purchasing a vehicle there was smooth and easy. More

Wonderful experience with prompt replies regarding my purchase and very professional and kind staff. I found the car on auto trader and sent in an inquiry and did your credit application. Miles Jackson r purchase and very professional and kind staff. I found the car on auto trader and sent in an inquiry and did your credit application. Miles Jackson reached out to me very quickly and had my loan structured in an amazing short period of time. Lexie Fisher was wonderful and next called me to have the vehicle detailed waiting for my arrival. I live 2 hrs away and when i arrived at 6pm she was on top of everything and made my experience smooth and relaxing. She is a great person and Gloria in finance was also great in getting me through the paperwork and information on an extra plan which i took.(Platinum) Thank you for great staff and dealership!!!! More

I would like to upgrade my rating of this dealership. For a little background, I've been a customer of Holman Dealerships for over 25 years. During my most recent lease, I was dissatisfied with some as For a little background, I've been a customer of Holman Dealerships for over 25 years. During my most recent lease, I was dissatisfied with some aspects of my SUV and decided to pursue satisfaction by being confrontational. Like the saying goes though, "let the cooler heads prevail." During the process, I reached out to Mindy Holman and her staff. Once they were alerted to the issue, I was contacted personally and they made a great effort to resolve my concerns for my peace of mind . As a senior citizen, I find that too often our opinions are dismissed. I was grateful that Holman Enterprises made sure that they value me as a person and going forward would like me to remain a customer. Thank you Holman More

I leased a Toyota Highlander in April of 2023 at Holman Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service write Toyota in Mount Laurel. It was a low mileage lease of 12,000 mi/year. Midway through the lease, during a routine maintenance visit, a service writer stated that all of the tires exhibited excessive wear and two tires qualified as bald. I asked about the warranty as I had purchased the excessive tire wear and wheel protection plan. I was informed that there was no warranty on the tires. I later learned the Protection plan was for the end of the lease. Since Holman didn't warrant the tires, I turned to Toyota who also didn't warrant their "factory installed" tires. I contacted the tire manufacturer who again stated there was no warranty but they would prorate the tires and comp me 50% but I would still have to pay in excess of $800 as it was a AWD vehicle and all tires should be replaced to assure the traction control worked properly and to prevent damage to the drive train. I went back to Holman and wrote to Mindy Holman for assistance. Their customer experience department reached out to me and assured me they would handle it to my complete satisfaction. At the end of the day, They comped me two tires and called it a day. When I questioned the safety issue of only putting on two new tires, I was told that the other two tires SHOULD GET ME TO THE END OF MY LEASE. The service department didn't address the issue of traction control or drive synchronization. I again emailed Toyota's customer service department and their response was that they've been in contact with Holman Toyota of Mount Laurel and are satisfied with their action. They consider the case CLOSED! Moral of the story: While I agree that Holman Toyota has nothing to do with the parts or the way they were installed on my Toyota Highlander at the end of the day, they are shilling for Toyota. In that regard, they've failed miserably. Their customer experience department should change their name or it should close and save the company more money! My customer experience is poor and I can't wait for me lease to end! Another issue that concerned me: no one seemed interested in the performance of the drive train to explain why the wores wore so severely. There was no interest in checking out the telematics to view driver performance to see if I was driving hard. Just throw a few shekels at me and send me away! More

They are very professional, patient and knowledgeable. I will always recommend them to family and friends even strangers. Thank you. I will always recommend them to family and friends even strangers. Thank you. More

Brian Horn was great. He guided us through the whole process without any pressure, stayed late with us to work through insurance issues and financing, was clear in his pre He guided us through the whole process without any pressure, stayed late with us to work through insurance issues and financing, was clear in his present eating, and I believe we got our daughter a great car. More