Holman INFINITI

I purchased a 2016 Cadillac XTS4 on July 9, 2021, from Holman On July 10, I called my salesperson the very next day, to inform him that I was hearing a klunking sound from the front end of the car when I Holman On July 10, I called my salesperson the very next day, to inform him that I was hearing a klunking sound from the front end of the car when I drove on secondary roads or when I went over a bump. The salesman informed me to call the service department to schedule an appointment for the front end to be inspected. After contacting the service department and speaking with Christina, I was given a scheduled appointment on Wednesday, July 13, 2021. Upon my arrival to the service department on the above mentioned scheduled appointment date, I informed the individual who approached my car, that I was scheduled for an 8:30 am appointment. The individual informed me that there was no appointment scheduled for me. She did indicate that however I would be seen. After spending almost 2 hours and 45 min waiting for the status of what was going on with my car, I was informed by the service technician that they were going to disconnect the sway bar from my vehicle and test drive it to see if that was causing my klunking sound. Please keep in mind that I had informed the technician upon my arrival to the service department that the noise sounds like the front shocks were bad. The technician came out to informed me a second time that they were still working on my vehicle and were trying to find out the cheapest way to fix it. At this point I requested to speak to the head of sales about returning the vehicle. After speaking with Sean Connolly about my concerns, I was informed that the front shocks were bad and the dealership would be responsible for repairing them. I was disappointed with the fact that I initially had scheduled an appointment and upon my arrival. the individual who approached my car when I arrived to the service department informed me that no such appointment existed. I informed this individual that Christina had scheduled my appointment , this individual informed me that Christina was to busy this morning to confirm my appointment, but I would be seen. I'm also disappointed that I was not offered a loaner vehicle. No disrespect intended, but I'm.sure the sales ddepartment or the service department would not have their mother's or wife's drive around in this vehicle making this klunking sound. My wife refuses to drive or ride in this vehicle. I will not purchase another vehicle from this dealership. I believe that if I was a Caucasian customer, I would have been offered a loaner vehicle until my vehicle was repaired. my perception is my reality. I just can not believe that the dealership along with the service department thinks it's okay for someone to drive a vehicle in this condition. I'm currently waiting for the parts to be ordered and my vehicle to be repaired. More

I drive up from VA to get my Infiniti serviced by Holman. Their customer service is outstanding, the facility is welcoming and convenient, the work is completed thoroughly and carefully and pricing is fair! Their customer service is outstanding, the facility is welcoming and convenient, the work is completed thoroughly and carefully and pricing is fair! More

The dealership is excellent. Service was timely and was great. great. More

The salesperson was sincere and very helpful at making things happen. Everyone was professional and courteous. I liked that they followed up after the purchase to ensure my satisfaction. things happen. Everyone was professional and courteous. I liked that they followed up after the purchase to ensure my satisfaction. More

Greg is a awesome sales man. I had a great experience today. No complaints. He was friendly and nice. I will highly recommend Greg zappley today. No complaints. He was friendly and nice. I will highly recommend Greg zappley More

Office and sales people great informative and accommodating .. my experience was good but my car was not cleaned properly or as good as in the past accommodating .. my experience was good but my car was not cleaned properly or as good as in the past More

This was the absolute best experience I’ve ever had buying a new car. I had the pleasure of working with Jim and Sal from Sales along with Mike in Finance. These guys went above and beyond to provide s buying a new car. I had the pleasure of working with Jim and Sal from Sales along with Mike in Finance. These guys went above and beyond to provide superior customer service. Sal was beyond amazing and made me feel so comfortable. He was very patient and made sure I was 100% satisfied from start to finish. I’ve been an Infiniti customer for over 12 years and never had anywhere near this level of exceptional customer service from my previous dealership. I drove over an hour to see these guys and I’m now a lifelong customer! Don’t even hesitate to purchase a car from this exceptional team. You definitely won’t be disappointed!! More

Overall exceptional experience. From the receptionist desk to the end of my purchase, I was greeted with utmost respect and felt very very welcomed!! I want to thank Sal DeRose, and Jason Coulter for b desk to the end of my purchase, I was greeted with utmost respect and felt very very welcomed!! I want to thank Sal DeRose, and Jason Coulter for being very patient, honest, and extraordinary. I couldn't have purchased the perfect vehicle for me without you gentlemen. Thank you from the bottom of my heart. More

Would absolutely recommend Holman ( have purchased from their Ford and Infiniti dealerships) The entire purchasing process , both places, was a pleasure. VERY professional. As for MY Infiniti ( 1st Infini their Ford and Infiniti dealerships) The entire purchasing process , both places, was a pleasure. VERY professional. As for MY Infiniti ( 1st Infiniti for me , coming from Volvo , Jaguar and Fords ) , I LOVE this car. I was very apprehensive at first , but the more I drive this car , QX60 , the more I LOVE it. ( car is FULLY loaded and thus has all the latest safety features ) I highly recommend the car - but recommend the staff at Holman more. BTW - I just had my first service experience with Holman Infiniti. Just as professional as the sales experience. More

Fourth vehicle I have purchased at Holman Infiniti. Most of our transactions were handled over the phone. Their professionalism and courtesy will keep me coming back. of our transactions were handled over the phone. Their professionalism and courtesy will keep me coming back. More