Holman INFINITI | Page 20

Where shall I begin…Friendliness while this appears third in the survey I feel this is the one area in which my internet Coordinator, Emily Salamone went beyond the call of duty. Two weeks prior to purchasi in the survey I feel this is the one area in which my internet Coordinator, Emily Salamone went beyond the call of duty. Two weeks prior to purchasing my vehicle I contacted Emily to get a price quote as I was considering purchasing a new Infiniti. I was met with a swift response with detailed and valid information on pricing and financing. When asked when I would like to purchase the vehicle, I replied “I wish I had a month ago”. I recently purchased a vehicle from another foreign automaker and was in the process of terminating my relationship with my local dealer and returning my car due to poor customer service. Understanding my situation, Emily was able to provide concise and accurate information on my purchase options given the circumstances. After working diligently with me for 10 days sharing over 30 phone calls & emails, I was able to get approved for my 2010 Infiniti G37 Coupe Anniversary Edition. When speaking of price, Dexter Woodley was able to provide me a generous estimated trade-in value for my current vehicle as well as negotiate with Infiniti finance on my behalf to qualify for tier 1 lease option. Being a recent graduate degree recipient, buying my first car is a big deal and because of Dexter’s hard work I was able to lease my dream car with a comfortable monthly payment. Winning in price was a significant reason for me choosing Holman, because of Holman’s many decades of service they were able to offer very attractive lease options that beat out any dealer between New Jersey and Florida (Believe me I checked). The overall experience spanned from Regina at the reception desk to Jim in service, I was met by friendly and knowledgeable staff every time I called or visited the dealer. Above all George Parker was the Sales Manager who made it all possible. Drawing on the information from Emily and Dexter, George was able to deliver my vehicle in a timely and hassle free fashion and even went as far to aid me in setting up Bluetooth and navigation. It is good to know that there are companies like Holman Infiniti who strive to provide the best car buying experience with a focus on world class customer service. I am forever grateful to the diligent work by each member of the Holman Infiniti team and hope to continue to purchase all of my future vehicles at Holman. Sincerely, Kevin Wayns More

I bought my first Infinit in 2003. It was a G35 6Mt sedan. After an initial contact with the internet representative with whom I negotiated a price and accepted the financing he offered which was .001 sedan. After an initial contact with the internet representative with whom I negotiated a price and accepted the financing he offered which was .001% less than the financing I had prepared, Kevin Lombardi took over the rest of the transaction. He handled the test drive, delivery of the vehicle, instructions and directions on how to use the features of the car. He was the first car sales representative I had ever felt so comfortable with. He was clearly a driving enthusiast and I was impressed with his overall knowledge about automobiles and his enthusiasm for the Infinitis. I bought a car with a manual transmission because I like spirited driving and the control and feedback that only come from driving stick. We had a lot to talk about and he pointed me toward some excellent web sites for Infiniti lovers. My wife and I both enjoyed the car and the time we spent with Kevin. We have crossed paths several times when I brought in my Infiniti for service and it has always been a pleasure to chat with Kevin. Anyway, I expected to keep my G35 for a few more years but sadly, disk problems with my neck and back have made driving my beloved 6MT a source of physical pain so I had to accept that it was time to trade it in for an automatic. Normally I would have bought a new Infiniti but I have a deposit on a Tesla Model S electric car currently scheduled to hit the streets in 2012 so I just needed a car to get me through a few more years when I will take delivery of the Tesla. I was very pleased when I contacted Holman in search of a used G35 automatic and Kevin was the person who responded. I came out on a Saturday afternoon and had a good time looking at the cars on the lot and driving a few with Kevin. I didn't find an Infiniti equipped the way I wanted, but I did spy a great looking 2003 Mercedes Benz CLK 500. It was getting quite late in the afternoon and the lot was shutting down but Kevin was happy to show me the car and let me give it a spin in the open areas behind the buildings. It was probably a more free wheeling ride than I could have conducted on public streets. Well, I loved the car, Kevin put together a fair deal and we were ready to go. My only reservation was the interest rate on the financing Holman offered. Monday I procured more favorable financing on the internet. Kevin answered with a better financing deal than originally offered. It wasn't quite as good as what I arranged for myself, but the difference only amounted to a few dollars a month so I took the loan through Wells Fargo that Holman arranged. Monday night my wife and I met up with Kevin, inked the deal and we were off in a pristine, 2003 Mercedes with only 38000 miles on it. It is extremely comfortable for me to drive albeit a bit surreal. I never imagined myself in a Benz but I couldn't pass it up. One more thing that worked out well. Kevin strongly suggested I consider the potential cost of service on a MB should anything go wrong and offered an extended warranty. I normally don't go for extra warranties but I felt Kevin was correct and sincere in his representation so I took the coverage even though it added almost $2000 to the price tag. I think he knew that I would normally be reticent to take the insurance and bet on the car having problems but I trust him and his rational made good sense so I agreed. I think he did me a big favor because over the past few days the air conditioning has been acting peculiar. I didn't expect to need the coverage perhaps ever, but certainly not in a little over a month. I have to thank him for being serious and making a compelling argument for the warranty. Looks like he was right on. My entire experience with my trade in and used car purchase was a complete pleasure. The result wasn't what I envisioned when I set out on that Saturday, but I'm extremely happy and was treated extremely well by Kevin and Holman Infiniti once again. It's really nice to have a dealership and a sales person I feel comfortable with and trust. Nothing against Infiniti but I'm looking forward to getting a Tesla. I'm intrigued with the new technology and want to be an early adopter. I hope to see electric Infinitis on the roads in the near future. If that day comes, and I hope it does, I'll be heading for Holman again. One more thing, I think I am going to hang onto the Benz for a long time. We have a one car garage and really only need one car but I'm smitten with it so I'll need to get monthly parking so I can keep it as long as they still sell gasoline in America. Thanks for everything. I hope my answer was detailed enough. More

Dennis is the consummate professional. He knows his field and his product. No high pressure and engaging manner. He sells a superior automobile. The only risk is that he is so good that you may pay field and his product. No high pressure and engaging manner. He sells a superior automobile. The only risk is that he is so good that you may pay too much. However, if you know what the vehicle is worth and are firm and resolute, it will be a very pleasant and satisfying experience. Once he makes the sale, he will make every effort to teach you how to enjoy all the myriad features of his sophisticated cars. More

Friendly, yes. Professional, yes. Looking to charge you for unnecessary service and repairs? Yes, also. I have serviced two leased Infiniti's through this dealer for a total of six years and now won't bu for unnecessary service and repairs? Yes, also. I have serviced two leased Infiniti's through this dealer for a total of six years and now won't buy another Infiniti because I won't want to service it there. On multiple occasions, I caught the service advisor giving me inaccurate or false information with the purpose of selling me services that were not necessary. On one occasion, they recommended changing the transmission fluid at 30,000 miles. I questioned this, asking whether the manufacturer recommends this. I was told yes. Doubting this, I looked further into it and found that the manufacturer recommends a change at 30k if you are on the "severe usage" service schedule (frequently below freezing or extremely hot desert driving). I live in New Jersey. The same service advisor recommended changing brakes, indicating a particular measurement being below the acceptable level. I agreed to do it. When I got the paperwork, I noted that in the mechanic's own report the levels were not in the "watch" or "must service" tolerance, but were listed as acceptable. When I questioned the advisor, she explained that he must have made a typo. Thanks, Holman, you lost Infiniti and yourselves a customer. I'm so far very happy with my new dealer. More