Holman INFINITI
Maple Shade, NJ
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I have been using this dealership for the past 5-6 years, and Regina just makes me feel so welcome. I love seeing her when I walk in the door. She is very friendly, and a pleasure to deal with. Jason as and Regina just makes me feel so welcome. I love seeing her when I walk in the door. She is very friendly, and a pleasure to deal with. Jason as always provided me with outstanding customer service. Very professional and courteous. He always takes the time to explain what services are being performed and what might be needed in the future. Overall I am happy with the dealership as a whole. The General manger also on my last visit, was quite helpful, and because of the service I am provided, I will continue to be a loyal customer. Also, I would like to mention how important the loaner cars are to me. The dealership is not close to my home, and my husband travels all week long, so if it wasn't for the use of the loaner cars, I would not be able to get back and forth to the dealership. Please continue offering this service to your customers. More
I walked in wanting to walk out with a new car. Kevin made it happen. He was patient with my questions and took the time to make it one of my best car leasing experiences. No pressure and the willingness made it happen. He was patient with my questions and took the time to make it one of my best car leasing experiences. No pressure and the willingness to listen make this one of many reasons I would not only come back, but also refer friends and family in the market for not just an Infiniti, but any car. More
After trying unsucessfully to get my FX35 fixed in Pennsylvania, Infiniti corporation suggested I take my car to Holman. Not only did they correctly diagnosed the problem they went above and beyond t Pennsylvania, Infiniti corporation suggested I take my car to Holman. Not only did they correctly diagnosed the problem they went above and beyond to ensure that my car was in the best working condition before it was delivered to me. Last year I purchased a new car from this dealership and decided to give the infiniti service department in Ardmore another go. What a mistake. Three months later May 31st 2011 I took my car to Holman for a big service only to find out that Ardmore failed to fix the allignment of my car in spite of repeated visits and calls with the service manager after the allignment was done in March 2011. I am so happy with my car today. It drives beautifully, the steering is alligned, and for the first time in months I enjoy driving my car. I have a sense of confidence that my car will be maintained for optimal performance with Holman Infiniti. The location is not convenient. Jason did an excellent job working with these restrictions and made the service more accomodating to me. I am back to stay. Great Job. More
From the time I walked into the service department the staff was committed to helping me and getting the correct info. Everything was explained about why a specific service should be performed, the pri staff was committed to helping me and getting the correct info. Everything was explained about why a specific service should be performed, the price was given without my asking. A very easy proceedure. I was even walked to my car at the time of pick up because it was not in front of the service door!!! More
5/25/2011- Visit to Holman Infiniti dealer Maple Shade to get service on 08 G-35 to get service/replacement of some flawed interior parts, appointment which was made on 5/20/2011 when I spoke with service Re get service on 08 G-35 to get service/replacement of some flawed interior parts, appointment which was made on 5/20/2011 when I spoke with service Rep Lou Castro,who handled my concerns regarding service parts needing replacement in a truly professional and caring manner.He was specific in addressing exactly what had to be done, down to each part that would be required, the approximate time it would take,and the use of a loaner vehicle for my convenience until my car was ready. Since becoming the owner of a Infiniti vehicle I have had only super excellent experiences at Holman Infiniti all of which I contribute to the outstanding customer service of real a professional and class A gentleman Lou Castro. Without a doubt Lou Castro makes Holman Infiniti look good, please extend my appreciation and thanks to him. More
I had the pleasure to work with Lou Castro when I brought my FX35 in for routine service, as well as some unscheduled service. Although I had not worked with Lou before, he was terrific. I was very impressed my FX35 in for routine service, as well as some unscheduled service. Although I had not worked with Lou before, he was terrific. I was very impressed with his professionalism and willingness to work with my hectic schedule. I would highly recommend this dealer and specifically this representative to anyone looking for a great experience at a dealership. More
Holman's service department is top-notch. I have leased two FX's from Holman's and always gotten great treatment. Now that I have purchased the second FX, I am finding that they still treat me as a valued two FX's from Holman's and always gotten great treatment. Now that I have purchased the second FX, I am finding that they still treat me as a valued customer. I usually work with Jason Schmitz. He has alway been a real professional: friendly, honest, dependable. He's also given me good advice on how to handle repairs--from autobody work to tires to general maintenance. I have had a Cadillac and a Lexus, and my experience with those dealerships sometimes could have been better. But Holman is consistent. From the receptionist at the front desk to the service people, everyone is polite, efficient, and knowledgeable. I would definitely recommend this dealership to a friend. More
I drove off the lot exactly two weeks ago,today, with my CPO '08 Infiniti FX35. I actually contained my excitement because I guess I was in shock over how effortless the whole process was. I don't think I r CPO '08 Infiniti FX35. I actually contained my excitement because I guess I was in shock over how effortless the whole process was. I don't think I really believed I was actually going to purchase a car at all considering I spent some time at Infiniti of Ardmore where everybody who was somebody at that place thanked me for being there and insured they would do everything to make a deal happen, however, no deal was made. Not so at Holman. From the time I called to set up an appointment, until I drove off the lot, I felt very good about my purchase. Chris Schwartz was extremely knowledgable about the vehicle as well as the history of Holman. He encouraged me to ask questions and insured that I wouldn't be a bother if questions would arise at a later date. I wasn't inundated with a whole lot of pontificating about why I should buy there, either. I appreciated that! I didn't feel the least bit pressured or anxious. What I was looking for, I found at Holman. I tell everybody who will listen whether they are thinking of buying or not about my experience at Holman. Also, I can't forget to mention Joe who worked on financing and congratulated me on my approval for financing. May God continue to prosper you both as well as the Holman dealership. Angela Ryans More
My last 4 service appointments were with Lou Castro. He has been very helpful and clearly explains what has to be done to keep my vehicle running well. I especially appreciate the detail given as to why a has been very helpful and clearly explains what has to be done to keep my vehicle running well. I especially appreciate the detail given as to why a certain service needs to be addressed. Learning and understanding my car's mechanical operation is of extreme importance to me. At the end of my visit I leave his office fully informed about how my vehicle's performance will be improved and I have found this to be true. Lou Castro is a professional who is an asset to Holman's service department! More
Holman Infiniti is one of, if not the best dealership I have ever dealt with. I bought a 2007 G35 coupe a few months ago at a dealership in New York City and was tired of their poor service and demeanor. I have ever dealt with. I bought a 2007 G35 coupe a few months ago at a dealership in New York City and was tired of their poor service and demeanor. I've brought my car into Holman several times for seemingly trivial little things and they were taken care of under warranty, no questions asked, even things that I thought would not be covered such as condensation in my headlights and burnt out bulbs. I've had the pleasure of dealing with Lou Castro every time I've come in, he's always been completely understanding of my issues and always willing to work with me. Despite the fact that I may be moving to North Jersey soon, Holman is the only dealership I'll take my Infiniti to for service purely based on the fact that the people in their service department are so great, I've never left here unhappy. I didn't even purchase my car here, and now sort of wish I had. More