Holman Honda of Ft. Lauderdale - Service Center

Did not fix my car. Kept it overnight and could not hear the loud noise my car makes when the A/C is on. Service dept must be deaf. the loud noise my car makes when the A/C is on. Service dept must be deaf. More

I'm not one to really write reviews online or anywhere at that, However, the experience I had at Holman really changed my mind and made me go out of my way to educate prospective customers on where they plan that, However, the experience I had at Holman really changed my mind and made me go out of my way to educate prospective customers on where they plan on bringing there cars. I am accustomed to getting my personal vehicle serviced at Hendrick Honda but because I was doing a favor for a family member they specifically asked me to bring it there for a diagnostic check. When I first got there, I was greeted by Eddy and everything seemed fine until I was asked to sit in the waiting area! I sat there for TWO WHOLE HOURS, with no updates on the car! At Hendrick Pompano Honda, they make it a PRIORITY to keep the customer involved in the process but at Holman, I guess that isn't apart of there serivce. I finally approached Eddy about an 1hr and a half into my wait and he said he would be with my in a second; the longest "second" of my life! Finally, he noticed my growing anger and started to tell me about the car. The first thing he mentioned that they were doing a repair on the car, a repair that I DID NOT give him authorization to make! I couldn't believe what he was telling me, I didn't know that repair centers had the authority to make repairs without the customers consent! I was so angry and brought up the fact that I was waiting for so long without any update on the car and asked him about the car transportation service so I could be taken home because I had to be to work in an hour and this diagnostic check and this unauthorized repair was taking a lot longer then I expected. He then had the AUDASITY to say "oh, well you could have been done that!" in such an unprofessional manor! I felt like a complete idiot! Then the driver for the car service overheard me saying that I would need a ride home, I told him where I lived and he said that "I lived out the way and he didn't know about that" then genius Eddy asked me bluntly, if I had another ride home!!! I couldn't believe what I was hearing, especially since I only live ten minutes away!!! It made me even more upset because when my personal vehicle needed to stay at Hendrick Honda overnight they gracefully took me home and offered to pick me up the next day to retrieve my car with no hassle and I live about 20 minutes minutes away!!! The driver from Holman ended up taking me home but WITHOUT a smile on his face to say the least. What made it even worse, was the fact that another customer exploded with anger as well before I left for the same reason, POOR customer service! Not only is there customer service more than horrible, but the atmosphere there is as a whole was terrible as well. In no way shape or from am I affiliated with Hendrick Honda but there customer service and employees are just so welcoming and awesome that I just can't help but applaud and commend them whenever I can! I will NEVER waste another second or penny at Holman Honda EVER AGAIN! Joanne Etienne More

I brought my car in for a repair. The service represenative Cy, was very busy. He was very friendly and helpful, when he got to me. I left my car for the needed repair. When I returned to retriev represenative Cy, was very busy. He was very friendly and helpful, when he got to me. I left my car for the needed repair. When I returned to retrieve my car, Cy was again very busy. He spotted me waiting and requested that another employee, check me out. After paying the bill, I was told to go to the lot and retrieve my car.. . . I bought this car at this dealership and a couple of cars before that...At that time they had a cashier, who had your paperwork and would quickly check you out. The an employee would drive your car up to the service bay for you. I would always find a paper mat on the floor, which showed they took car care of my car. When I got to my car in the lot, no paper floor mat... I recently bought my wife a VW Tiguan (she previously had a Honda) when I take it into Gunther VW, I get the treatment I was used to at Holman Honda. Not only are the friendly and bring the car up for me (with the paper mat) but the wash each car before returning it to you. NO THATS CUSTOMER SERVICE!I would hope that HOLMAN would get back to that. The employees there are covering too many areas! I will be buying a new car soon. . .I love my Element, which has been discontinued???? I hope HONDA cares enough about their customers to bring me back! More

Over a span of 6 weeks, I had to bring my 02 Accord in 3 times for the same problem. Car was overheating and they misdiagnosed it the first two times but charged me $1K to "fix" it. Third time around for th times for the same problem. Car was overheating and they misdiagnosed it the first two times but charged me $1K to "fix" it. Third time around for the same problem, they said I would need a new engine which would cost me $2700. Shop foreman, Tom Ryan, was nice and explained things well but still couldn't get the job done. Mark Greene, the service rep, was abrupt and kind of rude and did not seem that apologetic about the fact that I had to bring my car in so many times for the same problem!! TERRIBLE EXPERIENCE at Holman Honda. More

After spending $700. for service repairs, I still have the same problems with my vehicle; oil leaks and temperature gauge rising. No one checked their work nor called to inform me that they saw additiona the same problems with my vehicle; oil leaks and temperature gauge rising. No one checked their work nor called to inform me that they saw additional problems with my vehicle. Just came in after being told all repairs were made, paid $700.00 and went home. All 3 above employees told me my vehicle was old, had a lot of miles on it and "it's like opening up a can of worms." I bargained for a price of $700. to get my vehicle fixed. I never even received a courtesy call advising that I still had leaks and heat temperature problems. A new fan motor, 0 ring and another seal was replaced. $700.00 later and the day after supposed service repairs and my car leaks oil worst than before. It doesn't take a rocket scientist to put a piece of card board down and see that a vehicle still leaks oil. I'm a 60 year old woman with common sense. Something Holman Honda doesn't have nor care to have. Each rep. of Holman Honda told me as much as "TOUGH LUCK LADY". More