Holman Honda of Ft. Lauderdale - Service Center

My experience was easy, friendly, no problem! I have been a customer of Holman Honda for many years and always enjoyed doing business with them. My service man retired but was placed with Mark Ha I have been a customer of Holman Honda for many years and always enjoyed doing business with them. My service man retired but was placed with Mark Hartman who was professional and friendly and handled my services without problem. More

Great service Joe was a really nice guy. He knew exactly what my car needed and it was finished quickly. It is a much friendlier experience than my previous vehicle Joe was a really nice guy. He knew exactly what my car needed and it was finished quickly. It is a much friendlier experience than my previous vehicle’s service. More

Give Hartman a raise So this is the first Honda* I've owned, after owning more cars than I have hairs on my head**. It's not like a MoPar with a 440 under my foot, but I So this is the first Honda* I've owned, after owning more cars than I have hairs on my head**. It's not like a MoPar with a 440 under my foot, but I wouldn't expect it to be. This was my first oil-change, and thus my first experience with Holman's service dept. Hartman was as helpful as he could possibly be, and he deserves a raise. Having been in business for many years, I know that it's excellent employees that make (or break) a business. One or the reasons I considered a Honda is that your facility is close to my home, and I have every reason to be glad of it. I (think) I could actually walk over there if I had to. I was pleased with the service in the "ups & extras" dept as well; bought some floor mats. All in all, I've been in Chrysler dealerships that could learn quite a bit from your service dept. Thanks, Dan Johnson *or Japanese car, for that matter **and I'm far from bald More

Excellent Customer Service Joseph Burdge in Customer Service & Cesar Rivera in sales worked together to make my sale and regular service a snap. The location is clean, the peopl Joseph Burdge in Customer Service & Cesar Rivera in sales worked together to make my sale and regular service a snap. The location is clean, the people are helpful, focused and both sides are very professional (sales & service). I recommend them as the professionals they are and I trust the reliable Honda name brand. More

In & Out Your team was really quick and thorough, especially for support services. Appreciate the extra vehicle inspections which gives me a guide for my nex Your team was really quick and thorough, especially for support services. Appreciate the extra vehicle inspections which gives me a guide for my next trip back. More

I have no confidence that my car is being serviced properly This is the 3rd time I have had my car in to Holman for service and I have no confidence that it is being serviced properly. There are several things This is the 3rd time I have had my car in to Holman for service and I have no confidence that it is being serviced properly. There are several things that are frustrating about this service department, from the moment you walk in the door. There is no main service desk to check-in and no one to even greet you even though there are lots of employees sitting around on their phones. You are left looking around stupidly wondering what to do. I bought the car at Holman and was promised that was when I bring the car to Holman for service, it will be returned to me washed. My car is never returned washed!! This is a minor issue I understand...but, the car is supposed to be returned washed and it is not, it leaves me wondering what else they are not doing. I can only trust that they are actually getting under the hood. I was told service would take about 1 hour which sounds good but it always takes much much longer. No one calls to let you know that the car is finished. On this recent service when I returned hours later, the car was still not done. I sat in the waiting area for about an additional hour. I looked out the window at some point and my car was sitting out there... but no one had called me to tell me that it was done! I had to ask if that that was my car sitting out there. I was told that it was and that it was done. Well, I am glad I asked instead of waiting for them to call to let me know. At that point the service man asked if I wanted the car washed. WHAT?? Why wasn't it already washed?? That is part of the service!!! I was supposed to wait another hour for them to wash it?? This happens every time I bring the car in for service. On a previous service, they didn't wash my car and they said to simply bring it back another time. I decided to stop in one day for my promised wash. I waited 3 hours for them to wash my car!! I am left to wonder if they are actually servicing my car. Another issue: I had the car tires rotated. About 1 mile from Holman Honda, the flat-tire indicator light came on. URGHHHH!! I have to turn around and return the car to make sure the tire is not going flat? I am very disappointed with the car, the dealership and the service. I will never buy a Honda again. Unfortunately, I usually hold on to my cars for about 12 years, so I have to figure out a different game plan on this one. More

Not good Asked for an overall check up of car including tires and it was not done- was no informed of oil change hike- not happy at all Asked for an overall check up of car including tires and it was not done- was no informed of oil change hike- not happy at all More

HH 060819 Thorough explanation of what was to be done on vehicle. Once completed, explanation was also given. Time frame adequate, not too long of a wait. Thorough explanation of what was to be done on vehicle. Once completed, explanation was also given. Time frame adequate, not too long of a wait. More

Great service The Holman Honda service center and employees were very professional and courteous. All the work was completed in a timely manner and I was kept updat The Holman Honda service center and employees were very professional and courteous. All the work was completed in a timely manner and I was kept updated by my service center representative. More

Excellent service My AC was broken and I reached out to Mark Hartman for his assistance. I drop my car off on Monday June 3rd and it was fixed a day later... friendl My AC was broken and I reached out to Mark Hartman for his assistance. I drop my car off on Monday June 3rd and it was fixed a day later... friendly, quick and convenient service! More