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Holman Honda Centennial - Service Center
Centennial, CO
363 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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363 Reviews of Holman Honda Centennial - Service Center
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November 04, 2013
I pulled into the service center at 7:45 and asked if they could complete an oil change by 9:15 when i had to leave to get my kids to activities. They told me no problem. I waited around until 9:10am a they could complete an oil change by 9:15 when i had to leave to get my kids to activities. They told me no problem. I waited around until 9:10am and went up to ask if the car was finished, a few calls later and was told 15-20 more minutes. I checked in at 9:20, hoping that it was a conservative estimate, still another 10-15 minutes. At this time i began making calls to family members to handle my obligations. At 9:30, again, told it would be ANOTHER 15 minutes. About 9:35 i was offered a loaner vehicle, which made no sense as i didn't have time to return the car later and it would take as long to complete paperwork as it would to hopefully finish my car. At 9:40 i asked the service advisor to take my payment and process the paperwork so i could leave as soon as the car was pulled up front; was told he couldn't do that. sure enough at 9:45 my car came up and no paperwork was done. Had to wait around until for himi to print receipts, tear sheets apart, staple numerous service orders together...ect. Signed my receipt at 9:49 and still another 5 minutes to get out of the service area after finally getting all my paperwork. During this time, one of the shop employees pulled my car out of the bay and went and parked it away from the shop (sure in a hurry to get the car out of line in the bay but no one else could hurry). So at 9:55 left the location. Dont promise a time if you cant deliver it. I asked up front for a commitment and got it - then they failed. This cost me a lot on this given day and inconvenience several people; not to mention missing a large portion of an activity my children were in that wont be repeated again, at this age, at this time in a kids life. No apology from the service tech, no explanation of the "problem" - nothing. Although there are numerous repairs/services that are due on my vehicle, it WONT be done at this location. You dont treat people this way and i wont be treated this way. If this happened in my job; i would be fired on the spot - to bad the same isn't true at this location. DO NOT get your vehicle serviced here. More
by robndenver
Employees Worked With
Roger Frank
Helpful October 29, 2013
I come to Kuni Honda for the oil changes and my free for life services and I only want to work with Roberta Callow when I get there! She is the BEST! She is very friendly and nice! life services and I only want to work with Roberta Callow when I get there! She is the BEST! She is very friendly and nice! More
by marybethbrush
Employees Worked With
Roberta Callow is the BEST!!!!!
October 27, 2013
Wow, I got there nice and early, I was greeted by a delightful gal, Roberta. She was informative, pleasant, thorough and made my experience with service a very easy one. The car was done earlier than s delightful gal, Roberta. She was informative, pleasant, thorough and made my experience with service a very easy one. The car was done earlier than she advised....what a nice surprise! She called me right away with details of the inspection and suggestions/recommendations. It was also, WASHED.... Overall, my rating = AWESOME.... I bought my car in New Mexico.....will service it at KUNI, and it isn't even the one closest to my home!! More
by Terin
Employees Worked With
Roberta Callow
October 22, 2013
I purchased a used Lexus from this dealership and have been using their service center for two years. I'm always impressed with Roberta C. She goes out of her way to make sure to keep me informed of th been using their service center for two years. I'm always impressed with Roberta C. She goes out of her way to make sure to keep me informed of the repair work and that my questions are answered. Thank you Roberta! More
by odie216
Employees Worked With
Roberta C.
October 19, 2013
This dealership is terrific. It may cost a bit more and take a little bit longer, but they are far an above the best experience. We have brought both of our Honda's here for all of their maintenance needs take a little bit longer, but they are far an above the best experience. We have brought both of our Honda's here for all of their maintenance needs and have always been satisfied with the experience. I highly recommend them. More
by NGustafson
Employees Worked With
Melborne
October 15, 2013
From the first phone call to the delivery of our completed vehicle Roberta was a gem. She kept in touch with us every step of the way from quoting us a price, honoring a coupon from a competitor, g completed vehicle Roberta was a gem. She kept in touch with us every step of the way from quoting us a price, honoring a coupon from a competitor, getting us a loaner vehicle, and returning phone calls promptly. Class act from start to finish! We will be back!!!! More
by vmarbury
Employees Worked With
Roberta Callow
October 14, 2013
Great visit. Window replacement was quick. Service was courteous. Extremely minor complaint was that they miss placed my key for 15-20 minutes when I came to pick up my car and (even though I didn't ask courteous. Extremely minor complaint was that they miss placed my key for 15-20 minutes when I came to pick up my car and (even though I didn't ask for it), they didn't notice that my tires were quite low and I had to fill them after I left and noticed. As I said, very minor. More
by ByronKish
Employees Worked With
Mel
October 13, 2013
Honda gave us great service. We did not wait, they helped Honda gave us great service. We did not wait, they helped us when we needed help. The employees were very kind, and nice. we will continue to come to Honda gave us great service. We did not wait, they helped us when we needed help. The employees were very kind, and nice. we will continue to come to Honda. More
by gapsi
Employees Worked With
Roberta Callow
October 11, 2013
I bought my 2008 Honda accord and since then have brought back to the dealership for all maintenance. They have you in and out quickly, they let you know how much everything will cost before hand, and they a back to the dealership for all maintenance. They have you in and out quickly, they let you know how much everything will cost before hand, and they are great at recommending other service you can have done. The team at Kuni Honda does an outstanding service I will buy my next car there! More
by levioelrich
Employees Worked With
steven
