Holman Honda Centennial - Service Center

paid for oil change and tire rotation that was never done Took my 2016 Honda Pilot in for an oil change and tire rotation on my Friday off from work. I marked on my tires their location (i.e rf right front, Took my 2016 Honda Pilot in for an oil change and tire rotation on my Friday off from work. I marked on my tires their location (i.e rf right front, rr right rear ect.) so I could keep track of the rotation pattern to keep it consistent for the next time. The next day being Saturday, went out to look our vehicles over and log the rotation pattern and noted they did not rotate the passenger side, only the driver side front to back and back to front. That took me by surprise that it was not done. I then checked all the engine fluids and oil. The oil was low at the bottom of the hash marks and was dirty. I thought I looked at it wrong, so I cleaned the dipstick, put it back in and checked it again. Same thing, bottom of the hash marks and dirty. I went back to the dealer right then and talked to Joe, ASST Service Manager. He agreed to give me a refund and service the car (I declined the service) and while he was getting my refund, the technician, Ethan, walked by so I asked him about it. He said he doesn't always rotate the tires if the wear looks even. I asked the the service advisor if he had heard of that or if that was right(since that's what I asked for) and he admitted he has never heard of that either. After I received my refund, I purchased an oil and filter and did it myself. Sure enough the oil I drained was black as coal and never done by the dealer. I took a picture of the old and new oil side by side to compare and emailed it to their customer relations who I have just spoken to. This is fraud, deceit and the most unethical blatant experience I can remember ever having. I was offered free services, a senior technician to do them and a guarantee it was an isolated incident. I will never go back for service or anything else, free or not. I am sure it is not isolated, Ethan just tried to pull a fast one on someone who pays attention and he got caught. For the sake of people who still use their services, hopefully he will not be working there anymore. For pictures of the dirty oil not changed by the dealer look up the review on yelp. More

Terrible Dealership/Terrible Customer Service So what a terrible dealership. We purchased the 2014 Honda CRV for our daughter. Just a day after taking the car home, it began losing air in a tire So what a terrible dealership. We purchased the 2014 Honda CRV for our daughter. Just a day after taking the car home, it began losing air in a tire. We brought it back it and after waiting for 2 hours, they claimed they couldn't find anything wrong. The next day the tire was flat and so we took it to Discount Tire who found the problem and fixed it immediately. We waited for weeks for the title to be sent to the Summit County clerk where we lived. It never arrived. After we contacted the dealership, they blamed it on the County losing the paperwork. The county did some research and learned that Kuni had sent the paperwork to Elbert County and had sent the other owner's paperwork to Summit County. Kuni apologized and promised us a free oil change, but when we made an appointment for our oil change after our daughter returned home (after graduating college), we were told there was a change of management and they could find no record of the problems or their promise of the free oil change. Just what kind of customer service is this. We contacted the customer service representative who then suggested we have our car serviced elsewhere. We are happy to do this, as this company is just a bunch of incompetent liars. More

Dismal Manager Performance We purchased our Element at Kuni Honda on Arapahoe new in 2005. We only used Kuni's service department for all maintenance & repairs for the past 11 y We purchased our Element at Kuni Honda on Arapahoe new in 2005. We only used Kuni's service department for all maintenance & repairs for the past 11 years! As such we expected a high level of fairness and treatment by dealership employees. After our simple oil change turned into a lengthy oil gasket change out we left the car accepting the use of a Kuni loaner car while they completed work on our car. Late the same afternoon we received a call saying the work was completed, however it was to late for us to make it back to pick up our car. The following morning around 9 am my wife paid $860 to pick up our car. Upon arriving home our car reeked with the odor of burnt oil and the car was filthy. I called the Kuni Honda dealership asking to speak to the dealership manager; I was told only an operations manager was available but he didn't pick up the phone so I was forced to leave a message. In my message I explained I was calling with a complaint and it was inconvenient to be forced to leave messages just to play phone tag. While I was working later that morning I was disturbed by a call from a restricted number. I almost didn't answer the call because once working it's hard for me to refocus once disturbed. Thinking it was a business call from Washington D.C. because of the restricted number I answered the call. As it turned out it was Kuni Honda's operation manager calling me back on a restricted number from the dealership. I attempted to explain to this not so gentleman our frustration with our car smelling of burnt oil and car being filthy. I asked why the car wasn't washed and some of the oil cleaned up that would've prevented the burnt oil smell. He went on to tell me that the car wasn't washed because it was to cold out and the burnt smell results when oil spills. With as much patience as I could muster I attempted to explain to this "Manager" that customers who continue coming back over 11 years and who just spend $860 should be listened to and in most respectable businesses returning customers are always right; or should at least be treated that way. I couldn't complete my thought or finish with my complaint when this not so "Gentleman" went OFF hollering and telling me he didn't appreciate me leaving............. That's when I hung up the phone because I didn't pay to hear a manager raising his voice to me; I paid for a service I didn't receive. I immediately called the dealership manager, Brian, leaving him a message asking him to return my call upon his return. I have yet to receive a call back from the dealership manager. I had a simple concern; I wanted to discuss my concern with a dealership manager who should have been trained to handle simple complaints diplomatically. Unfortunately, this operations manager called yelling, bullying me and telling me what he didn't like. Sorry Mr. Manager, but I'm the customer and as long as I the customer don't yell or use profanity I'm permitted to be dissatisfied and voice my dissatisfaction or at least I should have been permitted too. I vote with my hard earned US dollars and there are many other auto repair facilities and Honda dealerships that would like me to spend my money with them. I will be calling Honda USA customer service @ 1-800-999-1009 to follow up with my complaint about you and your apparent lack of customer service training. I would like to share with the owner of Kuni Honda dealership I was very dissatisfied with your operations manager; dissatisfied with your dealership manager who couldn't be bothered to call me back and attempt to salvage our business relationship. I look forward to hearing what Honda USA will have to say to me. It can't be worse than how I've already been treated. More

Worst place to Buy and service Honda car Last year I bought Honda Accord from this dealership and Buying experience was worst. After 1 year visited this place for first service of my car and Last year I bought Honda Accord from this dealership and Buying experience was worst. After 1 year visited this place for first service of my car and experience is worst again. They did not fix the problem and not even washed out side..Funny part is they offer life time free water service if you buy car from them...but they don't wash the after service...Dont ever buy or get service car from this dealer ship. More

Poor communication and poor service delivery I dropped my vehicle off to the Kuni Honda collision body shop for some body damage by a hit and run, the original estimate came in around $1k but aft I dropped my vehicle off to the Kuni Honda collision body shop for some body damage by a hit and run, the original estimate came in around $1k but after I dropped off and they removed the rear bumber the damage estimate balloned to around $5k. My insurance agreed to pay the the supplemental claim within days and paid them directly. It now has been over 4 business weeks since the claim was paid/approved by my insurance directly to them for a 40 hour work estimate and still no car or confirmation of a completion date. I will never give them any of my business again and would not reccomend them to anyone. I have not recieved any ongoing status of repairs after the supplemental claim was approved nor an updated completion date. unhappy customer. More

Clean bill of health on my transmission was a lie Took my car back here since I had had work done here before and had body work done with them recently as well. Asked for someone to look it over, hea Took my car back here since I had had work done here before and had body work done with them recently as well. Asked for someone to look it over, heard some noises after hitting a bump. Left it there all day - when they called and gave me the $300.00 estimate I was excited! An hour later they called back to say that was someone else's estimate mine was actually $3000.00+. Very unprofessional. Also asked them to check out the transmission, upon pick up the service tech said they did a diagnosis and it was fine and my issue was a power issue, I needed to have the spark plugs changed, a tranny flush and replace battery plus few other items unrelated to the transmission. The transmission wasn't documented on the paperwork, but the service tech was rushing me out the door and he assured me the transmission was clear. I ended up having the work done but someplace else after another issue transpired with the body work they had done. After the work was complete the transmission issue didn't resolve, I had to take it to another hybrid transmission specialist which I found out from the transmission was toast. The car wouldn't even make it 10 miles to my house, I had to have it towed. After I just put all that work into the car now I need a new transmission (cost exceeds the value of vehicle) even after Kuni said they gave the transmission a clean bill of health. Had I been able to make an informed choice, I wouldn't have put additional monies into a car that had an expensive transmission on it's last leg but again, Kuni took that informed choice away from me when they said they diagnosed the transmission as good. I contacted Kuni, they said they never looked at the transmission but could've gifted it through Honda but since I didn't spend the money on ALL my repairs with them, even though my car had body work done there recently they just couldn't help me. However they did tell me that had I spent more money with them, they might have been able to stand behind the false information that their service tech gave out. Otherwise they were taking the stance that they feel he didn't say anything about the transmission. More