Holman Honda Centennial - Service Center

Chris Zimmerman is the only service representative I will deal with at Kuni Honda. He is exceptional. He is knowledgeable, efficient and friendly. You can also count on him to do what he says he will. deal with at Kuni Honda. He is exceptional. He is knowledgeable, efficient and friendly. You can also count on him to do what he says he will. On another note. I have been a customer of Kuni Honda since 2004. I purchased 4 cars there and was pleased with the sales and service department. About 2 - 3 years ago, in my opinion, the dealership took a turn for the worse. It coincided about the time of their new construction. The service department seemed to have an incredibly rapid turnover of service representatives. Service seemed to suffer both in quality and speed. Service representatives were moved inside from out in the bays. Service representatives seemed to come from all over (other dealerships from other makes). The feel was that of a dealership that was trying to push "dealer optional" services and that the customers were simply there to make a profit off of. In my opinion, the dealership still suffers that to this day. Kuni is the closest Honda dealer to my house so I still get my car serviced there, but Chris is the only one I feel comfortable dealing with. Another story to share about the dealership. I looked to purchase a 2012 Pilot in July. I sent (via the Honda website) a request for quotes to four dealerships. I ended up purchasing the Pilot elsewhere because of the following: - They didn't respond very fast - They never sent me a quote, told me to call and talk about it - After I initially did not respond, they sent me a e-mail telling me about their dealership and why I should buy a car there (as I mentioned I had done business there since 2004 and purchased 4 cars there). - There were a couple of follow up e-mails that, in my opinion, were "boilerplate" and certainly not contextual to my situation. - I had purchased a 2009 CR-V from them and things went well with a quote etc, so I don't know what happened in the mean time. I have no idea what has caused all these changes (for the worse in my opinion), but I suspect their business has really grown with the growing population in this area of town. To keep up with this and to,I suspect, increase profits, the models of sales they have chosen to use have been changed and the whole temperment and feel of the dealership has changed, at least to me. Would I give them another chance to sell me a car? I would send them the same information I send to other Honda dealers and request a quote, if they responded like they did this time, there is no way I would even consider purchasing a car from them. As for service, I use them because they are the closest dealer to my house. They do have problems staying on time. My wife waited on a service she made an appointment for that was supposed to take 1 1/2 hours, it took over 3 (no complications other than the service items). My service experience has been similar. I hope they return to their previous ways (pre-2011). It would benefit them and their customers More

Have done business with this dealer three times in the past and twice the experience was negative. The most recent, I brought my car in for service to fix the TPMS and they returned it without solving th past and twice the experience was negative. The most recent, I brought my car in for service to fix the TPMS and they returned it without solving the problem. The service guy handed me the keys with an idiot light on...hmm? That's seems like a sign not all is right? I tried to disengage the VSA (the reason I brought it in for service to begin with)....wouldn't disengage. The service guy on duty, Chris, does some research. Oh, if the tire pressure light is on the VSA will not disengage. Not to worry, we'll check the tire pressure and get it fixed. An hour later, and many trips around the block to get it to reset, they concluded it needed to go back to service. Unhappy, I ask Chris to have the service manager call me. "Can he call you between 7-7:30AM"? Sure. I get up early and when do I receive that call? 9:45AM. Root cause? The tech didn't do his job right the first time. Sorry, your customer service needs an overhaul. More