Holman Honda Centennial

We drove from Colorado Springs to visit Kuni Honda after speaking with MaryLou on the phone. After getting all the info she assured us that they would be able to make a deal with us. We were greeted by her speaking with MaryLou on the phone. After getting all the info she assured us that they would be able to make a deal with us. We were greeted by her as well as her manager Omar. They had the vehicle we were wanting in the color we wanted pulled up and ready for us to test drive. It was a very pleasant experience. MaryLou and Omar treated us as valued customers and had exceptional customer service with us. We will recommend this dealership to others and we will definately be back in the future to work with MaryLou! More

UPDATE, 06/20/2011 Rena Marson, the Customer Relations UPDATE, 06/20/2011 Rena Marson, the Customer Relations Manager at Kuni Honda, responded almost immediately to this review and has been the single m UPDATE, 06/20/2011 Rena Marson, the Customer Relations Manager at Kuni Honda, responded almost immediately to this review and has been the single most pleasant aspect of this entire fiasco. She has been truly concerned about resolving the issue, informing me of what it is they have done (or plan to do) to fix the situation so it doesn't happen again. Rena put this information into the hands of Pat Grooms, a General Sales Manager, who contacted me personally to try and resolve the situation and get us into the same or similar vehicle. While we were reluctant to give Kuni Honda our business, they seemed to want to make things right and we were open to giving them that opportunity. There was another Pilot that was similar in specs and price to the one we had originally looked at, so I asked Pat to give me some new numbers for our trade and the vehicle itself to see what kind of deal they would make us. I can't say I was floored by the offer (it was about 8.5% off the listed price), but I do believe it was a reasonable attempt to try and get our business and make us happy with a similar vehicle. However, we found something at the last minute that was cheaper, similar specs, and from a private party (no finance guy = no extended warranty to try and sell). :) We did give Kuni Honda an opportunity to meet or beat the deal, and not surprisingly, they were unable to do so. However, keep in mind that 1. This was a private party, so the price was substantially lower, and 2. Pat Grooms, the man with the power to make decisions on the negotiation, was unavailable at the time we visited Kuni. I can't say that I will change my personal recommendation for this dealership, since there is nothing that can be done to undo our experience. However, Rena assures me that they are taking all the steps necessary to prevent this type of thing from happening again. ORIGINAL REVIEW: I’ve posted this long review for two reasons: 1. With the news lately of shady dealership business practices, I want to make sure our experience was heard as a “buyer beware,”, and 2. This was a miserable way to waste away the ENTIRE Memorial Day holiday, walking away with nothing to show for it. I apologize for the length, but I want to make sure I include all relevant details. Here are the details of our situation and why our rating is what it is: The people we dealt with were the following: Salesman (Craig Smith) - Very nice, fairly helpful, helped us find the vehicles we were interested in looking at, and with zero pressure. I want to emphasize the fact that this rating is definitely not any of his fault. Sales Manager (Brent ???) - Also very nice, and made a reasonable effort in our negotiations to get us to a bottom-line number that we were happy with. However, he either forgot that we were trading in a lease, or failed to realize the implications of it. More on this later. Finance Guy (Corbett McLaren) - Completely pushy, borderline insulting while trying to sell the extended warranty. Would prefer never to work with him again, aside from the satisfaction of denying him a commission on another extended warranty. The Story: My 8-month pregnant wife and I went in with our 19 month old daughter on Memorial Day, around 10am, to look at cars. Test drove a few, decided on a Honda Pilot, and proceeded to go inside and talk numbers. We came to an agreement on a final price around 1pm, reflecting and highlighting zero sales tax because of our trade-in value being higher than the new vehicle (we were told). We were asked to wait in the lobby for the finance guy to call us to the back. Fortunately, being Memorial Day, we had already eaten some of their free hotdogs for lunch, so we were ok waiting around for a bit. However, a bit became an hour, then an hour became two, and so on. To Craig’s credit, he would stop by every once in a while and ask how we were doing. I would respond that we were ok, but would ask what was causing the delay. The answer was always, “You guys are next in line. They are preparing your paperwork right now.” That got pretty old, pretty quick. Fast forward to 4:30 pm (6.5 hours from the time we arrived), and we were forced to call in in-laws to come pick up our child, as she was becoming restless and hungry. We were finally brought back to the finance office to finish the deal a little after 5pm. As many know, this is just the beginning of your next round of sales pitches, and Corbett was relentless. After repeatedly telling him that we were not interested in the extended warranty, he proceeded to basically tell us how foolish we were to take a chance on a car with so many miles by not buying one. Not surprisingly, on the sales side, the car was marketed as a relatively low mileage car with the Honda reputation of longevity and dependability. I guess they should have a team meeting to get their stories straight. After finally convincing him that were would not be buying any additional services or add-ons, we started signing the requisite paperwork. At about 6 pm, we were presented with a final bill of sale which broke out all the expenses of the vehicle. To our surprise, the total INCLUDED sales tax, which we were told we would not have to pay! Thus, we were asked to pay almost 10% more than what we had agreed upon six hours earlier! The sales manager is brought in and he apologizes that he didn’t realize we were trading in a lease (which we made very clear to everyone we talked to, since we told them we wanted to reduce our monthly lease payment and put that money toward owning a vehicle). He brings back new numbers that reflect what he “...should have told us earlier,” to which I replied, “That’s all well and good, but I want to pay what we agreed upon earlier. I don’t care if I pay sales tax, as long as the bottom line is not more than we agreed upon.” I was given the typical line of, “We’re already losing money on the car, etc, etc.” The sales manager did apologize many times, saying he was the one who made the mistake, and went to go call somebody important (general manager, owner, I’m not sure) to see what they could do. He returned a few minutes later and told Corbett to “Turn the computer monitor around and show them how much we’re already losing.” I replied that I didn’t care how much they were losing, that they made an agreement with us that afternoon and they should honor it. He went back to talk to someone else again, at which point my pregnant wife’s emotions got the best of her. She blew up at Corbett, telling him how miserable we have been all day waiting in their lobby, and we’ve been misled by everyone we’ve talked to, “each one dumber than the next,” among a few other choice words [I was proud of her, but held back my smirk]. She left Corbett’s office in tears, and after gong after her and calming her down, I left her in the lobby to go find out what they were going to do for us. The sales manager returns a few moments after I get back to Corbett’s office and says they are willing to give us another $800 (less than half of the sales taxes), but that’s all. I said that wasn’t satisfied, and at this point we didn’t even want to give Kuni Honda our business after all we had been through. I asked if they were really going to do this to a customer, and make us drive back in our trade-in which already had the license plates removed and was in their posession. They responded, “There’s nothing else we can do for you.” The final slap in the face was sitting in Corbett’s office, both of us now waiting for them to get our old vehicle and transfer all our belongings from the new car back to the old car. Corbett made some joke about it being such a long day for him and if we wanted, we could do his next deal so he could go home. We didn’t find it very amusing. He then proceeded to call in another salesperson and began discussing the new deal, like were weren’t even in the office. It was as if he were saying, “Sorry it didn’t work out. Now take a hint and leave so you don’t keep me from trying to close one more deal before the day is through.” At 6:30 pm, 8.5 hours after we first arrived, we left in the same car we arrived in, dejected, exhausted, and frustrated. To Craig’s credit, he did call me a few days later to follow up and apologize, and asked if I would be ok if he tried to make things right by discussing with the managers. I told him sure, but that I was not going to bend over backwards to try and work with Kuni Honda ever again. He said he’d get back to me later in the day, and sure enough, 15 minutes later, he called and said that the managers were not willing to do anything else to make things right. I want emphasize that this all resulted from a miscommunication or misunderstanding of the circumstances, and ultimately they WERE NOT in the wrong to charge us sales tax, since the trade-in was a lease. Had this been caught early on, before we wasted an entire day, I would have understood and considered that as a factor in purchasing the vehicle, and I wouldn’t be writing this. However, they made a mistake that cost me and my family an entire, uncomfortable holiday day. The fact that they agreed on a price and emphasized the fact that we would not have to pay sales tax, then could not live up to their commitment, is why this review has been posted. The really sad thing is that they would have easily made back the small amount of money by selling our trade-in, as they offered us $6,000 below what it’s selling for at other dealerships. I hope this story is helpful. I certainly would not have taken the time to write it all up if we didn’t think people deserve to hear it. More

I was albe to come in with my own price and financing. Not only were they able to match it, they had a better dealership fees. The car actually costed me one hundred dollars less. I had my price in writin Not only were they able to match it, they had a better dealership fees. The car actually costed me one hundred dollars less. I had my price in writing and they didn't even second guess it they said, "We can do that." I got the deal and they had to track down the car. They didn't have the color I wanted and within three hours I had the keys in my hand. The down side. The guy that did my paperwork for the money was to pushy. I felt like he wanted me to do it his way and not mine. I had better loan through my own bank and he was pushing me to go with Honda loan. I was caught up in a whirlwind of information and lost sight on my own loan. I got a break for a second and came to my senses about the loan. He also didn't take the time to explain the extended warranty. I think I would have taken it eventually but I seriously didn't know what I was buying. He got me for the biggest warranty out there with out exploring other options. I almost felt ripped off cause of that. Overall I feel like if you came in prepared and ready for battle they will work with you on getting a good deal. More

My husband and I went to the dealership on Thursday evening, we test drove a few cars and decided what we wanted to buy. On Friday night we went back to the dealership to purchase the car that we decid evening, we test drove a few cars and decided what we wanted to buy. On Friday night we went back to the dealership to purchase the car that we decided on. The buying process was very easy and everyone who works there is very friendly and super nice! I will definitely recommend Kuni Honda to all my friends and family! More

Curtis was the most amazing car dealer rep. He was very professional, very courteous, very professional and went out of his way to make my new 2006 Nissan Altima do able within my budget. I would not only professional, very courteous, very professional and went out of his way to make my new 2006 Nissan Altima do able within my budget. I would not only recommend him but I would recommend Kuni Honda to anyone. Sincerely, Donna Tudehope More

I felt respected as a woman and a customer. Every one was friendly and did not force my decisions. Rick went to extra lengths to fit the purchase into my limit on price. Everyone was very clear in their comm friendly and did not force my decisions. Rick went to extra lengths to fit the purchase into my limit on price. Everyone was very clear in their communic3ion to me. More

Larry was awesome and related very well with my daughters which helped make the experience more enjoyable for them. Milt was straightforward and I felt like I was getting accurate information from him and h which helped make the experience more enjoyable for them. Milt was straightforward and I felt like I was getting accurate information from him and he wasn't trying to trick me. More

We recently leased a new Honda Pilot. Our daughter on the same day leased a Honda CR-V. One year prior I leased a Honda Insight from Kuni Honda so we are now an all Honda household. Before we went to the de same day leased a Honda CR-V. One year prior I leased a Honda Insight from Kuni Honda so we are now an all Honda household. Before we went to the dealership we went online to Kuni-Hondas' website and looked at current offers. There was an offer for the car we leased for 309 a month for 36 mos with 2599 down at signing. I put close to twice this much down on this vehicle at lease signing. I printed these pages out so I have proof. The initial offer to lease this vehicle was much higher and we have an excellent credit rating. I brought up at that time the current offer from your website and Rick looked me straight in the eye and said that offer was for a 2WD model not the 4WD model which was a lie. Jesse Gonzales did the exact same thing to our daughter who has a higher credit rating than I do at the same time on her Honda CR-V. I understood a higher credit rating meant you were supposed to get lower lease rate. This practice might be "legal" but it is not "honest" as you know exactly what you are doing. And in addition I have an email from Jesse Gonzales before we went into the dealership stating the price of our vehicle was to be discounted $2514 which we did not receive that much of a discount on our vehicle. It is dissapointing that this is how you treat loyal repeat customers at your dealership. I do not like to play these games. I do expect to be treated fairly and with honesty especially seeing as how I have been a loyal customer to you. I am doing my part here. Just sayin. More

One week before we decided to visit Kuni Honda, we left a dealership because the salesman was so unprofessional. The minute we started talking to Curtis we were blown away by his professionalism, his ability dealership because the salesman was so unprofessional. The minute we started talking to Curtis we were blown away by his professionalism, his ability to listen to what we really wanted, and all around genuine kindness. We are very happy with our vehicle and the experience was great! You have won customers for life and we will tell all our friends about our experience. Thank you! More

I was at Kuni Honda for several visits looking at cars before I found the one I bought. Out of all the Sales guys we talked to George seemed to be the one that helped the most which is why we bought with before I found the one I bought. Out of all the Sales guys we talked to George seemed to be the one that helped the most which is why we bought with him. He was very willing to find a car thay would match my specs.He was also very friendly and courteous. More