Holman Honda Centennial

This dealership was highly recommended by my friend Samantha Cribari. She was right! they are extremely friendly and helpful. I am very glad to have gone there. Will definitely go back for all of m Samantha Cribari. She was right! they are extremely friendly and helpful. I am very glad to have gone there. Will definitely go back for all of my Honda Civic and my husband's Accord's needs! Thank you Kuni Honda! keep up the good work!!! :o) More

I purchased my Honda Fit from Burt Kuni in 2007. I went in a little overwhelmed about purchasing a car by myself but the sales people on the floor were professional and extremely nice. They remembered me in a little overwhelmed about purchasing a car by myself but the sales people on the floor were professional and extremely nice. They remembered me when I had to return for paperwork - that's a big plus in my book. They treated me with respect, something that I did not receive when I was car shopping at other dealerships. I have recently returned for a recall and Audrey took care of us. She was extremely nice and professional. She even called me when my car was ready and left a very informative voicemail about action items on the car when I was unable to answer the phone. Once I picked up my car, I found that my car had been examined "head to toe" and was given a list of the items that needed some attention. The paperwork that contained this info was beyond my expectations. Easy to read and understand. This is my 3rd car buying experience from a dealership and hands down, this was the best one. Buying a car from Burt Kuni is definitely a great experience. More

I bought a used 2010 car. There were some dents and I was told that they would be fixed. They were and the car looks great. Everyone was very nice to when I called in or visited. However it took two vi was told that they would be fixed. They were and the car looks great. Everyone was very nice to when I called in or visited. However it took two visits to the dealership and some frustrating phone calls to get the major dent taken care of. That is the reason for the good rating and not the great rating. More

We had a great first experience at Kuni Honda! George spent nearly an entire day helping us make the right sale for us...he really went above and beyond looking at different options and staying well beyo spent nearly an entire day helping us make the right sale for us...he really went above and beyond looking at different options and staying well beyond his regular hours to help us purchase the vehicle we needed. Everyone at the dealership made us feel extremely comfortable and our kids too...the playhouse was a life saver and the snacks made our seven hour visit possible! Joe in Finance could not have been better to work with as we finalized everything at the end of a long day...he was wonderful! Thanks so much to everyone at Kuni Honda...we love our minivan and cannot wait to refer others there! More

Kuni always surpasses my expectations for quality customer service. From the initial greet as I drop off my car, to the yummy snacks and play area for my kids, to the great shuttle driver who always customer service. From the initial greet as I drop off my car, to the yummy snacks and play area for my kids, to the great shuttle driver who always accommodates us! Thank you Kuni for being our #1 choice! More

Shawn was very thorough and made sure that the appropriate and only the appropriate service was included in our 105,000 mile maintenance. The service was done on-time and within the estimate. He appropriate and only the appropriate service was included in our 105,000 mile maintenance. The service was done on-time and within the estimate. He also applied a $100 discount coupon for us. I was very satisfied with the overall experience. More

The entire staff at Kuni Honda was wonderful and so incredibly personable. I am so glad my dad and I ran into Brent outside on the lot. I have a wonderful brand new car and I absolutely love it! Thank incredibly personable. I am so glad my dad and I ran into Brent outside on the lot. I have a wonderful brand new car and I absolutely love it! Thank you so much to Larry, Brent, and Barry who made the car buying process an enjoyable experience. Being personable is a huge selling point with me when interacting with people. These gentlemen have it down pat. Thank you, thank you, thank you, Rebecca Heins More

We drove from Colorado Springs to visit Kuni Honda after speaking with MaryLou on the phone. After getting all the info she assured us that they would be able to make a deal with us. We were greeted by her speaking with MaryLou on the phone. After getting all the info she assured us that they would be able to make a deal with us. We were greeted by her as well as her manager Omar. They had the vehicle we were wanting in the color we wanted pulled up and ready for us to test drive. It was a very pleasant experience. MaryLou and Omar treated us as valued customers and had exceptional customer service with us. We will recommend this dealership to others and we will definately be back in the future to work with MaryLou! More

UPDATE, 06/20/2011 Rena Marson, the Customer Relations UPDATE, 06/20/2011 Rena Marson, the Customer Relations Manager at Kuni Honda, responded almost immediately to this review and has been the single m UPDATE, 06/20/2011 Rena Marson, the Customer Relations Manager at Kuni Honda, responded almost immediately to this review and has been the single most pleasant aspect of this entire fiasco. She has been truly concerned about resolving the issue, informing me of what it is they have done (or plan to do) to fix the situation so it doesn't happen again. Rena put this information into the hands of Pat Grooms, a General Sales Manager, who contacted me personally to try and resolve the situation and get us into the same or similar vehicle. While we were reluctant to give Kuni Honda our business, they seemed to want to make things right and we were open to giving them that opportunity. There was another Pilot that was similar in specs and price to the one we had originally looked at, so I asked Pat to give me some new numbers for our trade and the vehicle itself to see what kind of deal they would make us. I can't say I was floored by the offer (it was about 8.5% off the listed price), but I do believe it was a reasonable attempt to try and get our business and make us happy with a similar vehicle. However, we found something at the last minute that was cheaper, similar specs, and from a private party (no finance guy = no extended warranty to try and sell). :) We did give Kuni Honda an opportunity to meet or beat the deal, and not surprisingly, they were unable to do so. However, keep in mind that 1. This was a private party, so the price was substantially lower, and 2. Pat Grooms, the man with the power to make decisions on the negotiation, was unavailable at the time we visited Kuni. I can't say that I will change my personal recommendation for this dealership, since there is nothing that can be done to undo our experience. However, Rena assures me that they are taking all the steps necessary to prevent this type of thing from happening again. ORIGINAL REVIEW: I’ve posted this long review for two reasons: 1. With the news lately of shady dealership business practices, I want to make sure our experience was heard as a “buyer beware,”, and 2. This was a miserable way to waste away the ENTIRE Memorial Day holiday, walking away with nothing to show for it. I apologize for the length, but I want to make sure I include all relevant details. Here are the details of our situation and why our rating is what it is: The people we dealt with were the following: Salesman (Craig Smith) - Very nice, fairly helpful, helped us find the vehicles we were interested in looking at, and with zero pressure. I want to emphasize the fact that this rating is definitely not any of his fault. Sales Manager (Brent ???) - Also very nice, and made a reasonable effort in our negotiations to get us to a bottom-line number that we were happy with. However, he either forgot that we were trading in a lease, or failed to realize the implications of it. More on this later. Finance Guy (Corbett McLaren) - Completely pushy, borderline insulting while trying to sell the extended warranty. Would prefer never to work with him again, aside from the satisfaction of denying him a commission on another extended warranty. The Story: My 8-month pregnant wife and I went in with our 19 month old daughter on Memorial Day, around 10am, to look at cars. Test drove a few, decided on a Honda Pilot, and proceeded to go inside and talk numbers. We came to an agreement on a final price around 1pm, reflecting and highlighting zero sales tax because of our trade-in value being higher than the new vehicle (we were told). We were asked to wait in the lobby for the finance guy to call us to the back. Fortunately, being Memorial Day, we had already eaten some of their free hotdogs for lunch, so we were ok waiting around for a bit. However, a bit became an hour, then an hour became two, and so on. To Craig’s credit, he would stop by every once in a while and ask how we were doing. I would respond that we were ok, but would ask what was causing the delay. The answer was always, “You guys are next in line. They are preparing your paperwork right now.” That got pretty old, pretty quick. Fast forward to 4:30 pm (6.5 hours from the time we arrived), and we were forced to call in in-laws to come pick up our child, as she was becoming restless and hungry. We were finally brought back to the finance office to finish the deal a little after 5pm. As many know, this is just the beginning of your next round of sales pitches, and Corbett was relentless. After repeatedly telling him that we were not interested in the extended warranty, he proceeded to basically tell us how foolish we were to take a chance on a car with so many miles by not buying one. Not surprisingly, on the sales side, the car was marketed as a relatively low mileage car with the Honda reputation of longevity and dependability. I guess they should have a team meeting to get their stories straight. After finally convincing him that were would not be buying any additional services or add-ons, we started signing the requisite paperwork. At about 6 pm, we were presented with a final bill of sale which broke out all the expenses of the vehicle. To our surprise, the total INCLUDED sales tax, which we were told we would not have to pay! Thus, we were asked to pay almost 10% more than what we had agreed upon six hours earlier! The sales manager is brought in and he apologizes that he didn’t realize we were trading in a lease (which we made very clear to everyone we talked to, since we told them we wanted to reduce our monthly lease payment and put that money toward owning a vehicle). He brings back new numbers that reflect what he “...should have told us earlier,” to which I replied, “That’s all well and good, but I want to pay what we agreed upon earlier. I don’t care if I pay sales tax, as long as the bottom line is not more than we agreed upon.” I was given the typical line of, “We’re already losing money on the car, etc, etc.” The sales manager did apologize many times, saying he was the one who made the mistake, and went to go call somebody important (general manager, owner, I’m not sure) to see what they could do. He returned a few minutes later and told Corbett to “Turn the computer monitor around and show them how much we’re already losing.” I replied that I didn’t care how much they were losing, that they made an agreement with us that afternoon and they should honor it. He went back to talk to someone else again, at which point my pregnant wife’s emotions got the best of her. She blew up at Corbett, telling him how miserable we have been all day waiting in their lobby, and we’ve been misled by everyone we’ve talked to, “each one dumber than the next,” among a few other choice words [I was proud of her, but held back my smirk]. She left Corbett’s office in tears, and after gong after her and calming her down, I left her in the lobby to go find out what they were going to do for us. The sales manager returns a few moments after I get back to Corbett’s office and says they are willing to give us another $800 (less than half of the sales taxes), but that’s all. I said that wasn’t satisfied, and at this point we didn’t even want to give Kuni Honda our business after all we had been through. I asked if they were really going to do this to a customer, and make us drive back in our trade-in which already had the license plates removed and was in their posession. They responded, “There’s nothing else we can do for you.” The final slap in the face was sitting in Corbett’s office, both of us now waiting for them to get our old vehicle and transfer all our belongings from the new car back to the old car. Corbett made some joke about it being such a long day for him and if we wanted, we could do his next deal so he could go home. We didn’t find it very amusing. He then proceeded to call in another salesperson and began discussing the new deal, like were weren’t even in the office. It was as if he were saying, “Sorry it didn’t work out. Now take a hint and leave so you don’t keep me from trying to close one more deal before the day is through.” At 6:30 pm, 8.5 hours after we first arrived, we left in the same car we arrived in, dejected, exhausted, and frustrated. To Craig’s credit, he did call me a few days later to follow up and apologize, and asked if I would be ok if he tried to make things right by discussing with the managers. I told him sure, but that I was not going to bend over backwards to try and work with Kuni Honda ever again. He said he’d get back to me later in the day, and sure enough, 15 minutes later, he called and said that the managers were not willing to do anything else to make things right. I want emphasize that this all resulted from a miscommunication or misunderstanding of the circumstances, and ultimately they WERE NOT in the wrong to charge us sales tax, since the trade-in was a lease. Had this been caught early on, before we wasted an entire day, I would have understood and considered that as a factor in purchasing the vehicle, and I wouldn’t be writing this. However, they made a mistake that cost me and my family an entire, uncomfortable holiday day. The fact that they agreed on a price and emphasized the fact that we would not have to pay sales tax, then could not live up to their commitment, is why this review has been posted. The really sad thing is that they would have easily made back the small amount of money by selling our trade-in, as they offered us $6,000 below what it’s selling for at other dealerships. I hope this story is helpful. I certainly would not have taken the time to write it all up if we didn’t think people deserve to hear it. More