Holman Honda Centennial

Go elsewhere If you decide to buy your car here, make sure you get it checked out by a mechanic! I bought my car and had to return it because after my mechanic too If you decide to buy your car here, make sure you get it checked out by a mechanic! I bought my car and had to return it because after my mechanic took a look, there was over $4,000 worth of work that would need to be done. There are so many other options of places to buy cars, I would highly suggest you shop else where. More

Terrible Dealership/Terrible Customer Service So what a terrible dealership. We purchased the 2014 Honda CRV for our daughter. Just a day after taking the car home, it began losing air in a tire So what a terrible dealership. We purchased the 2014 Honda CRV for our daughter. Just a day after taking the car home, it began losing air in a tire. We brought it back it and after waiting for 2 hours, they claimed they couldn't find anything wrong. The next day the tire was flat and so we took it to Discount Tire who found the problem and fixed it immediately. We waited for weeks for the title to be sent to the Summit County clerk where we lived. It never arrived. After we contacted the dealership, they blamed it on the County losing the paperwork. The county did some research and learned that Kuni had sent the paperwork to Elbert County and had sent the other owner's paperwork to Summit County. Kuni apologized and promised us a free oil change, but when we made an appointment for our oil change after our daughter returned home (after graduating college), we were told there was a change of management and they could find no record of the problems or their promise of the free oil change. Just what kind of customer service is this. We contacted the customer service representative who then suggested we have our car serviced elsewhere. We are happy to do this, as this company is just a bunch of incompetent liars. More

Sales guy tried to force us After my brother looked at the 2017 Honda HRV first, the next day we went as a family to look at the car and buy. The sales guy Miguel was very pushy After my brother looked at the 2017 Honda HRV first, the next day we went as a family to look at the car and buy. The sales guy Miguel was very pushy. He thinks that he knew what is proper for us and try to force my brother to sign.He also showed us a commercial of the video he did in Spanish. We left that day telling him that we need to weigh our options as the price he was able to get us was over what we wanted to pay. After two days, they called us and told us there is a sale going on and we can come and look at cars. when the guy sees us, we told him we were told there is a sale. He insisted we buy the same car he showed us initially and sign the paper. When my brother told him that he wants to see if there is a sale and didn't want to sign for that car, he almost insulted him by saying that he is not coming there to buy a car and we are wasting his time.He is a very annoying sales guy who thinks that he knows better for the customer. It is hard to earn business this way! More

Can't trust these guys! The story I got went from "you'll have right of first refusal on the car" to "we need the kind of commitment a father would expect to marry off his da The story I got went from "you'll have right of first refusal on the car" to "we need the kind of commitment a father would expect to marry off his daughter." They clearly lied to get me to the table and put on the pressure. Shameful.... More

Great Sales/ Poor Service We purchased our 2015 CRV Touring at Kuni and received great Sales service from our saleswoman. She was great and detailed, she sold the car. My com We purchased our 2015 CRV Touring at Kuni and received great Sales service from our saleswoman. She was great and detailed, she sold the car. My complaint is once the Sales ended the service ended with it. This Service Department is so lacking in customer service skills. We received an electronic survey in which I was detailed and honest and never received a response as was indicated would take place. This only solidifies my point. We had two negative experiences there once we picked up our car that had to do with our tires and they are a very busy center but just don't have time for a simple friendly greeting upon arrival. It is almost like you are troubling them. Very disappointing. We have been to service centers over the years that really do know what the word service means. I gave a fair rating because although the Sales Department did a great job, their Service Department negated the whole experience. More

Dismal Manager Performance We purchased our Element at Kuni Honda on Arapahoe new in 2005. We only used Kuni's service department for all maintenance & repairs for the past 11 y We purchased our Element at Kuni Honda on Arapahoe new in 2005. We only used Kuni's service department for all maintenance & repairs for the past 11 years! As such we expected a high level of fairness and treatment by dealership employees. After our simple oil change turned into a lengthy oil gasket change out we left the car accepting the use of a Kuni loaner car while they completed work on our car. Late the same afternoon we received a call saying the work was completed, however it was to late for us to make it back to pick up our car. The following morning around 9 am my wife paid $860 to pick up our car. Upon arriving home our car reeked with the odor of burnt oil and the car was filthy. I called the Kuni Honda dealership asking to speak to the dealership manager; I was told only an operations manager was available but he didn't pick up the phone so I was forced to leave a message. In my message I explained I was calling with a complaint and it was inconvenient to be forced to leave messages just to play phone tag. While I was working later that morning I was disturbed by a call from a restricted number. I almost didn't answer the call because once working it's hard for me to refocus once disturbed. Thinking it was a business call from Washington D.C. because of the restricted number I answered the call. As it turned out it was Kuni Honda's operation manager calling me back on a restricted number from the dealership. I attempted to explain to this not so gentleman our frustration with our car smelling of burnt oil and car being filthy. I asked why the car wasn't washed and some of the oil cleaned up that would've prevented the burnt oil smell. He went on to tell me that the car wasn't washed because it was to cold out and the burnt smell results when oil spills. With as much patience as I could muster I attempted to explain to this "Manager" that customers who continue coming back over 11 years and who just spend $860 should be listened to and in most respectable businesses returning customers are always right; or should at least be treated that way. I couldn't complete my thought or finish with my complaint when this not so "Gentleman" went OFF hollering and telling me he didn't appreciate me leaving............. That's when I hung up the phone because I didn't pay to hear a manager raising his voice to me; I paid for a service I didn't receive. I immediately called the dealership manager, Brian, leaving him a message asking him to return my call upon his return. I have yet to receive a call back from the dealership manager. I had a simple concern; I wanted to discuss my concern with a dealership manager who should have been trained to handle simple complaints diplomatically. Unfortunately, this operations manager called yelling, bullying me and telling me what he didn't like. Sorry Mr. Manager, but I'm the customer and as long as I the customer don't yell or use profanity I'm permitted to be dissatisfied and voice my dissatisfaction or at least I should have been permitted too. I vote with my hard earned US dollars and there are many other auto repair facilities and Honda dealerships that would like me to spend my money with them. I will be calling Honda USA customer service @ 1-800-999-1009 to follow up with my complaint about you and your apparent lack of customer service training. I would like to share with the owner of Kuni Honda dealership I was very dissatisfied with your operations manager; dissatisfied with your dealership manager who couldn't be bothered to call me back and attempt to salvage our business relationship. I look forward to hearing what Honda USA will have to say to me. It can't be worse than how I've already been treated. More

Excellent experience This is our second time working with Kuni Honda, and both Jerry Johnson and Richi Carni went above and beyond well exceeding our expectations. Conside This is our second time working with Kuni Honda, and both Jerry Johnson and Richi Carni went above and beyond well exceeding our expectations. Considering our budget constraints, at one point we almost gave up, but thanks to Jerry, Richi and of course the underwriters at the bank, the deal went through. Thanks!!! More

Worst experience Me and my friend came there to buy two civics. George Lee was the sales person. After we agreed to buy them and the price offered was approved by Bren Me and my friend came there to buy two civics. George Lee was the sales person. After we agreed to buy them and the price offered was approved by Brent McMillan, the sales manager, we choose the color. But then we were informed by the finance director, Richie Carni that they cannot give the price that was offered previously by the sales people. They said they did not inform their sales people that Honda just increased the interest rate from .99% to 2.99%. What the heck. George then came back told us they can still give 0% but have to increase the price by about 1200. WORST EXPERIENCE with Kuni Honda!!! We left and bought two Corollas from Mountain States Toyota on the same day. More