Holman Ford Lincoln - Turnersville

Went to Holman Turnersville to purchase a new F150 after waiting about 20 minutes to be waited on A salesman named Eric asked if he could help us , we told him we were interested in a particular truck he ha waiting about 20 minutes to be waited on A salesman named Eric asked if he could help us , we told him we were interested in a particular truck he had on the lot he offered to let us take it for a drive upon returning we were accused of almost having an accident with the truck my wife and I looked at each other like where did this come from he continued to bring this up we have no idea where he came up with this story. We sat down to discuss a price and the best he would do was list price was he kidding? His only offer was to extend the loan term to bring the monthly payments down, when we told him we were not interested he tried to sell us a used truck which we were not at all interested in. We left with a rather lousy opinion of Holman Turnersville (the truck we were interested in is still on their lot 2 months later) We went to another dealership and was given a great deal on a new F150, I have purchased several Fords from the Holman Dealerships over the years but I will never purchase there again, if you are interested in purchasing from them let the Buyer Beware. More

I purchased a 2006 Ford Mustang from Holman of Glassboro. This location closed approximately a year after. I was promised shuttle service for the first day of repair, and told that the FORD GAP INSURANCE a This location closed approximately a year after. I was promised shuttle service for the first day of repair, and told that the FORD GAP INSURANCE and 75K/7YR EXTENDED BUMPER TO BUMPER WARRANTY was required to finance the vehicle. HOLMAN TURNERSVILLE refused shuttle service due to my distance from their location. At LESS THAN 38,000 miles this vehicle has had three break problems, a blown power steering pump, and a leak which lead to corrosion in the SMART JUNCTION BOX. Despite technical service bulletins, and various calls to the dealership and the manufacturer, I was told I would be charged a total nearing $1,600 to repair the leak and the SMART JUNCTION BOX. SCOTT RESKA entered a coworker's name on the work order - and failed to retrieve my warranty information to determine what is covered. I was promised I would be contacted before incurring any out-of-pocket expenses. Approximately a week later, I was charged a $100 deductible, nearly $100 in diagnostics for the issue regarding the leak (symptom reported was power windows which did not always function properly with the auto up/down feature). I advised Kathy the service manager that (with a witness present) I crossed out the section on the work order that would have waived my right to receive a written estimate - and that SCOTT RESKA promised that I would not be charged any out of pocket expenses prior my approval. Kathy asked me to hold while she spoke with Scott, and claimed that Scott denied having promised me the opportunity to approve any incurred expenses - despite my annotation to the work order. Scott Reska was the individual who advised me to make the annotation to the work order - he said I could "cross it out". He refused to counter-sign, after making that suggestion to me! Buying a Ford, spending nearly $2000 on extended warranties, and dealing with the Holman Autogroup has been a complete nightmare. I feel that I have been lied to, I feel I have been stolen from. I feel that I was tricked and deceived into charges that I EXPLICITLY STATED I DID NOT CONSENT TO. I do not feel that a vehicle that has had three brake problems in three years, power steering failure, and electrical system corrosion to be a safe vehicle to drive. Would you like to buy a new car, and (as per sales person in Glassboro - John Banks) "7 year/75k mile bumper to bumper warranty", to find that in less than 40k miles, has faulty breaks, steering, leaks, and corrosion--that neither the dealership or Ford are willing to resolve? I would recommend researching all TECHNICAL SERVICE BULLETINS on any Ford product you own. Hopefully your car has less than 36,000 miles and your dealership will resolve those issues. If you find a TSB regarding your problem, ensure that it is fixed properly! More