Holman Ford Lincoln - Turnersville

Poor customer service I bought a 2015 Ford Escape in August 2017 which kept telling the Auto service center something was wrong with the car..it took 7 time me coming I bought a 2015 Ford Escape in August 2017 which kept telling the Auto service center something was wrong with the car..it took 7 time me coming to the before i haf to get Manger well they gave me a second car whicj i am having problems with after 5 month wouldn't tell any one to buy car in Holman Ford in Turnerville NJ. More

Quick Lane is a rip off, the employees know it. Again, if you are reading this I urge you not to use Quick Lane. I called a day prior because my key case broke and "parts" told me I would pay 60 do Again, if you are reading this I urge you not to use Quick Lane. I called a day prior because my key case broke and "parts" told me I would pay 60 dollars (sure no problem). The next day I got to parts and unfortunately they send me to the unprofessionals at Quick Lane and tell me my key will cost over 200 dollars...a key...200 dollars.... I tried to explain my best to Colleen but apparently she couldn't comprehend what parts told me and basically said you're paying 200 not 60. So I told her I'm not paying that, it's a rip off. So get this, I go to the Sales Manager (George) who refers me to a guy who could fix my problem. This guy charged me $50...this proves Quick Lane is a rip off, and the employees are a joke. I am not your average customer who likes posting negative reviews, Holman Ford Sales Employees are friendly and professional and I will buy another vehicle there. Just don't take your vehicle to Quick Lane because you'll have to deal with crooks. More

Amazing We had the pleasure of purchasing a certified pre-owned Explorer today. I called yesterday to inquire and talked to Steve in Turnersville. The Vehicle We had the pleasure of purchasing a certified pre-owned Explorer today. I called yesterday to inquire and talked to Steve in Turnersville. The Vehicle we wanted was in another location and not only did he inquire for us but he personally went and picked it up for us and brought it to where we were located. He was able to keep us at the exact payment we wanted and in a smaller payoff time frame. If you want someone who's not your typical salesman and is truly interested in helping you check him out. More

Unprofessional My wife's car was dropped off at Holman Ford Lincoln Turnersville NJ on May 6, 2016 with a diagnosis of a faulty water pump that would take 2 days to My wife's car was dropped off at Holman Ford Lincoln Turnersville NJ on May 6, 2016 with a diagnosis of a faulty water pump that would take 2 days to repair. After approximately 4 days, She received a call stating that they were waiting for the part. No further details were given. Thursday May 12th, another call was made by the service department that once again, the part had not arrived. No further details were given. No contact was made again until May 17, where she called and spoke with a service advisor who then informed her that the part was not going to be available until June 5 as they stated they could not procure the part from any of their local dealers. At no time from May 6 until May 17 was any discussion of a resolution other than her simply waiting ever offered. On May 18, after realizing that they did not have her best intentions at heart, we took it upon ourselves to locate, purchase, pick-up and deliver to the service department the necessary part needed for the vehicle after having traveled to the State of Pennsylvania, Ambler to be exact, to do so. At the time of delivery of said part, we were once again told the vehicle would be ready in two(2) days. His exact words were, "I'll have it for you on Friday." On Friday May 20 at approximately 4:30pm, she called the service department as we had not heard from them and inquired about the vehicles status. She was told that it was not ready and that the "ONE" guy who was working on it was feeling sick and that they hoped to have it for her "LATE" Monday. This is our one and only vehicle so we have been severely inconvenienced for two weeks when a "promise" of two days was initially given. At this point, it is not unreasonable to request a loaner vehicle as it clear by the already demonstrated practices that they have no idea when they will complete this repair. Of course, at no time was that ever even considered or offered by them. Further more, We have incurred costs associated with traveling including taxi fees, rental car fees and public transportation fees already twice the cost of the initial estimate of the repair. Is it too much to ask that consideration regarding the bill be given and that a significant portion be reduced due to the outrageous wait times, out of pocket costs we've had to endure and a clear and present misrepresentation of the repair procedure on a whole? Just Saying... More

Awful...4.5 hours , $500 later Milked me for every dollar. Was going to take my wife to get a Ford Edge from Brian Gross , but not anymore after what this place sold me. Less than Milked me for every dollar. Was going to take my wife to get a Ford Edge from Brian Gross , but not anymore after what this place sold me. Less than 2 years I had this tuck and already paying $500 in repairs and pay $466 a month what they sold me. It's ok they took 30 dollars off the service bill...saved me a fortune. Find it hard to believe my first visit, " oh your truck's in great condition Mike!" This visit... Now in the waiting room for 4.5 hours Colleen coming back and forth telling me it's got a whole lot of problems. You would've thought I took this thing off roading. Thanks for my money you succeeded. I will never buy another vehicle here again and will advise others to do the same. Next oil change I will take my business else where. More

Strange Recently, I went to this Holman dealership with my husband. We test drove a used Nissan Versa. (We originally had a test drive scheduled for it, but Recently, I went to this Holman dealership with my husband. We test drove a used Nissan Versa. (We originally had a test drive scheduled for it, but it was cancelled because someone bought the car. However, their financing fell through, so it came up for sale again.) Anyway, we liked the car and made an offer. The salesman, Mark, talked to someone and returned to us. He said the offer was 'doable'. But, rather than sell us the car, he said 'it's out of my hands', and 'it's an upper management issue', and 'it's above my pay grade'. What was 'out of his hands', etc? We had no idea, he was so vague. He didn't explain or elaborate on why an offer was 'doable', yet he wasn't selling us the car. We were tired from work and didn't want to argue what seemed to be a moot point. We ended up getting a better deal somewhere else, thankfully. But our experience at Holman in Turnersville was so weird. And though Mark was polite, he didn't seem anxious for a sale. He called the next day or so, and explained that someone else bought the car. What a strange place, and a waste of our time. The best part of the trip was our stop at Outback afterward. They get any extra stars that are left over. More

dont buy your new car here or try to get it fix here the when you buy a car here they treat you like a check...the service department is the worst part. BEWARE THEY KEEP NO TRYING TO GET MORE AND MORE MO the when you buy a car here they treat you like a check...the service department is the worst part. BEWARE THEY KEEP NO TRYING TO GET MORE AND MORE MONEY FROM YOU!!!!!! More

Lincoln Car Good/ Holman a Disaster Own a 2013 MKZ leased at Holman. Car has 4 recalls. Nice. Made appt 3 weeks ago for recalls and service due. Called today at 3 to ask if I could bring Own a 2013 MKZ leased at Holman. Car has 4 recalls. Nice. Made appt 3 weeks ago for recalls and service due. Called today at 3 to ask if I could bring it late afternoon as I have a meeting in AM. I was told to come in.just before 5:30. Arrived 5:20 or so. Only Quick Lane was attended. Was told to fill out a night drop. Awful. Then I had a loaner reserved as its a Lincoln. They use Enterprise. Asked 3 times where they were. Then everyone went home. Was told at 6:10... Oh. They are coming. Sales saw humor. They told me to buy a new car. Then I wont have to wait!!! I would die first. Found envelope. Got my key and left. Called Lincoln Division. They were not amused. 4 recalls for a car built in Mexico from an incompatent dealer. I think its time to rethink things. Avoid like the plague. More

Lincoln Certified, sure? Bought a Lincoln Certified vehicle from Holman, there is about 150 different things they "certify" to make sure the vehicle is in top operating condi Bought a Lincoln Certified vehicle from Holman, there is about 150 different things they "certify" to make sure the vehicle is in top operating condition. Well, one of the seats had a good rip in the leather upon further observation. Two head rest DVD players. One behind the drivers seat had a DVD jammed in it, and the other didn't even work. The car has a fragrance smell that doesn't leave. Lincoln Certified by Holman, don't believe it, if I can find these obvious things, I am sure they didn't do all the checks to the engine, transmission and other components you can't see. In addition, they had a check list that they checked these areas of the car and all where up to Lincoln Certified Status. I got no where with Holman, but Lincoln stepped in after several calls and made things right. I would trust these guys, it's like a dealer back in the 1960's or 1970's, they could car less about repeat business and this was from the top management down to the salesman. More

Let my mistake save you a very poor experience Bought a 38K used vehicle, still under warranty and Lincoln "so called" certified. These guys, General Manager-Michael Wolfe, Pre-Owned Manager-Pouya Bought a 38K used vehicle, still under warranty and Lincoln "so called" certified. These guys, General Manager-Michael Wolfe, Pre-Owned Manager-Pouya Pourghassem and Salesman Max Wilson will lie like crazy and treat like you would not believe in this day and age. This group should be in a movie from the 1970's on how car dealers treat customers. They lied about issue after issue, hard to contact anyone in charge, said "we don't work that way", gave false prices about floor matts they would include, said it was around $300, checked online, $95.00. I called Lincoln in Detroit and took multiple issues to a higher level. Lincoln did take care of me and reimbursed me slightly over $1000.00 on various issues that these guys tried to pass to me. More