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Holman Ford Lincoln - Turnersville
Turnersville, NJ
1,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 27, 2024
I took my car in for an intermittent power steering issue. I was told it would be $199+tax for a diagnosis. Of course, the issue wasn't happening when they checked it. So they tried reprogramming it an issue. I was told it would be $199+tax for a diagnosis. Of course, the issue wasn't happening when they checked it. So they tried reprogramming it and got a generic communication code. They recommended replacing the power steering rack and alignment for over $2500. I asked if they checked the wiring, connections, and grounds (all known issues) and they said they did all of that. Since I had just dropped the car off less than an hour and a half earlier, I was a little suspect that they did not. I decide to just pick the car up and when they gave me the bill, it was $10 more than what I had signed for and agreed to. They said that was a standard disposal fee. I told them they should have told me about that up front. I'm generously giving them one star because they did remove that fee. But otherwise, I feel that they didn't fully diagnose the problem but just read the code and went for the most expensive part. I had a similar experience a few years back at a different local Ford dealer, so I expect that this might be a corporate issue. Sadly, most people who don't have the knowledge or do the research will just blindly pay up. More
by Joe
Employees Worked With
various
February 29, 2024
My service advisor, Rob Barbarino was very professional. He kept in constant communication with me while my car was in his care. He also went above and beyond when it came to ensuring that great customer se He kept in constant communication with me while my car was in his care. He also went above and beyond when it came to ensuring that great customer service was a priority. I’m very pleased with the whole experience. More
by rspiris
Employees Worked With
Rob Barbarino
January 08, 2024
Alex was great. He processed my service request with speed and efficiency and kept me informed of the progress of the service. Shortly after leaving my car for ser He processed my service request with speed and efficiency and kept me informed of the progress of the service. Shortly after leaving my car for service I receive a message from the tech with a video of my vehicle being inspected. I could not have been more impressed. More
by robert p brady
Employees Worked With
Alex
August 20, 2023
The staff was extremely friendly and knowledgeable with their products. I've never liked the dealership setting but this establishment was very different. The staff wasn't pushy. I would definitely vis their products. I've never liked the dealership setting but this establishment was very different. The staff wasn't pushy. I would definitely visit again and will recommend your place of business to family, friends and colleagues. More
by nellycpa
Employees Worked With
Brian
August 04, 2023
Very good experience. Courtesy car was a good match and service representative does a great job. Professional, explains things clearly and I never feel pressured by her su Courtesy car was a good match and service representative does a great job. Professional, explains things clearly and I never feel pressured by her suggestions. She is 5 Star. I don’t rate Ford-Lincoln a 5 because then they’d have no incentive to always do their best. Lounge area is always clean but miss the access to charge my phone. Sue/ West Berlin, NJ More
by Sue
Employees Worked With
Colleen
June 25, 2023
Knew I would be there about 4 hours. Service was very good and everyone is courteous and clear with answering my questions. Service was very good and everyone is courteous and clear with answering my questions. More
by Sue
Employees Worked With
Pauline (Finance), Colleen (Service Agent).
March 02, 2023
Great dealership. Our service adviser, Alex Lacovara was great and very helpful! He always responded promptly to my questions and concerns. Our service adviser, Alex Lacovara was great and very helpful! He always responded promptly to my questions and concerns. More
by s.doabler
Employees Worked With
Alex Lacovara
