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Holman Ford Lincoln - Maple Shade
Maple Shade, NJ
55 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 55 reviews
October 31, 2023
Once again, this was one of the easiest purchases of a car ever. As usual the staff was incredibly friendly and helpful, making the whole process painless. car ever. As usual the staff was incredibly friendly and helpful, making the whole process painless. More
by DConroy
Employees Worked With
Chris Giamello, Joe Trivett
August 22, 2023
Everyone at Holman is very nice. That is why I said Yes to recommending this service center. However, there should be a "Maybe" choice. But that isn't what I am necessarily there for That is why I said Yes to recommending this service center. However, there should be a "Maybe" choice. But that isn't what I am necessarily there for. I live in Philadelphia, PA an have to go over to Maple Shade to the dealer where I bought my car. Holman had my car on 2 separate occasions for 2 weeks each time in a short time frame. I brought my car in for a 60K mile check and no known issues at the time except an intermittent check engine light that would come on and I thought my driver's side front light check. The first time, when I left after being told that some part had to be replaced, My car drove "rough", different than usual. I took the car back and got a loaner. The second time I had to return the car for "no acceleration". Also, they always wash the exterior, however they make the interior filthy. I explained each time that there is something wrong with the gas meter on the speedometer and each time I was dismissed as nothing being wrong with it. It is still broken, and I never know how much gad I have in it. I have a warranty, but I do not know if it reached its limit, but it wouldn't have if someone listened to me and fixed it when I told them and specifically asked if it was fixed before I picked the car up. I am very displeased. More
by tracey.carter
Employees Worked With
Joe
January 10, 2023
I was misinformed about their dealership warranty by their representative AJ Webb of Maple Shade,Nj who told me at time I signed up for a 24 month warranty covering 12,000 miles with an extra $29:or so their representative AJ Webb of Maple Shade,Nj who told me at time I signed up for a 24 month warranty covering 12,000 miles with an extra $29:or so added to my car payment per month. My agreement was for 60 months for the car payment which was originally about $404/ mo. before the added coverage. I called to cancel because I exceeded the mileage covered so since I had no more warranty I ask the representative to notify the finance company to subtract the additional fee since I was no longer covered but the representative told me yes my coverage expired but I am still going to pay the additional fee for the warranty for the next 60 months ,but at the time of us going over everything at point of sale he neglected to tell or clarify with me that even if my coverage was no longer in effect at some point that he set it up the warranty fee for 60 months instead of 24 months for coverage I thought it was for per mo.. I felt misinformed by this representative and company since this was the first time I ever purchased a vehicle from them and it will be the last. He offered no compromise or solution to my concern. So my advice to all others make sure you ask more questions and insist on clarification on everything you sign up for before leaving the dealership. More
by Tony
Employees Worked With
AJ WEBB
January 03, 2023
From the moment I walked into the showroom for my test drive, I felt welcomed and was greeted with a friendly smile from Gracie. My salesperson Dean made purchasing my vehicle a very pleasant buying exper drive, I felt welcomed and was greeted with a friendly smile from Gracie. My salesperson Dean made purchasing my vehicle a very pleasant buying experience (i.e., looking at the vehicle I found online, test driving, trade-in, answering all my questions, showing me how to operate all the electronics in the Lincoln Corsair, reviewing all the paperwork - 62 pages, etc.). I was handed the best team and they went out of their way to make my car purchasing experience the best I ever had. When I got home I started bragging about my experience and the Holman team. More
by 127kcs
Employees Worked With
Dean Gravinese
October 12, 2022
Went there for service and they weren't even informed This was my first and last trip to Lincoln service as the service advisor and nameless service manager were unprepared for an appt I made informed This was my first and last trip to Lincoln service as the service advisor and nameless service manager were unprepared for an appt I made a month ago. For such a lead time, this should have been expected. The service advisor was clueless, even about the recalls, and only after I threatened to complain, the service manager, who sat in his office and wouldn't come out, printed out information which disclosed the previous owners information. This is a greedy, unprofessional dealership and I look forward to contacting the manufacturer and the Corp office about my experience. My late father bought cars all the time for the original owner, and his kids destroyed it. I'll NEVER do ANY business with Holman More
by Brent C.
Employees Worked With
Jim, and nameless service mgr too scared to come out
September 10, 2022
I had my car serviced and Holman treated us very well. They kept me updated a long the way. I also used the valet service. The people they sent to pickup and drop off my car where very professional and co They kept me updated a long the way. I also used the valet service. The people they sent to pickup and drop off my car where very professional and considerate to our needs. I will definitely be using Holman ford Lincoln again More
by bgmonty
Employees Worked With
Julie Thompson
